Public Speaker, Author, Writer, Leader
Greater Milwaukee Area
- Current
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- Writer, http://SlackerManager.com at B5Media
- Customer Experience Officer at MinuteFix
- Speaker, Writer, Brand Guru at Make it Great! Institute LLC (Sole Proprietorship)
- Vice President (Help Desk Manager) at Regional Financial Services Company
- Recommended
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53 people have recommended Phil - Connections
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500+
connections
- Industry
- Professional Training & Coaching
- Websites
Phil Gerbyshak’s Summary
I love to help people unleash the greatness inside them, and am able to do that through connecting people to the ideas, people, and information they need to take it to the next level.
At the Make It Great! Institute, I do public speaking, half day seminars, webinars, and coaching for organizations and their people looking to take their life and their brand to the next level.
Contact me today to learn how I can help YOU make it great!
Phil Gerbyshak’s Specialties:
public speaking, motivational speaker, speaker, trainer, training, leadership, management, vision casting, people management, coaching, change agent, diversity awareness, customer service, project management, personal development, measurement, achievement, self-awareness, attitude adjustment, focus, personal productivity, lifehacks
Phil Gerbyshak’s Experience
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Writer, http://SlackerManager.com
B5Media
(Privately Held; 51-200 employees; Writing and Editing industry)
July 2007 — Present (1 year 1 month)
Writing management and productivity articles with David Zinger. Our focus is to increase management productivity and help people work smarter not harder. We have more than 8000 readers who enjoy our daily musings.
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Customer Experience Officer
MinuteFix
(Privately Held; Information Technology and Services industry)
2007 — Present (1 year)
As the Customer Experience Officer at MinuteFix, it's my responsibility to help our technicians get the resources they need to create GREAT customer experiences. I do this through videocasts, writing articles, knowledge base support, and reviewing each ticket that comes through the MinuteFix system.
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Speaker, Writer, Brand Guru
Make it Great! Institute LLC (Sole Proprietorship)
(Sole Proprietorship; Myself Only; Professional Training & Coaching industry)
January 2004 — Present (4 years 7 months)
At the Make It Great! Institute, I travel around the country as a public speaker, frequently sharing my message of building relationships through personal growth and empowerment that leads to increased profits and employee engagement. I also can show your organization how to create GREAT! customer service experiences, and how to achieve more than they ever thought possible by working collaboratively do make it great! For full details or to hire me to inspire your organization, check out my new website http://www.relationshipgeek.com
When not speaking, I inject passion, positivity and productivity into people's lives by writing articles, sharing various useful online resources, resume reviewing, job hunting assistance, and relationship building. Stop by http://makeitgreatguy.com and check out the ever expanding business book and website recommendations, weekly newsletter, and exclusive interviews with authors and other thought leaders. -
Vice President (Help Desk Manager)
Regional Financial Services Company
(Privately Held; 1001-5000 employees; Financial Services industry)
November 2003 — Present (4 years 9 months)
As an IT Help Desk manager, my role is to ensure my team provides customer service and technical support advice that exceeds expectations for 2300+ associates and 75k online customers. I also do some smaller project management, mainly with new applications and managing the client service side of IT. I work with the rest of the IT team to balance the needs of the business with the needs of the clients, to meet a published service level agreement. I also do a lot of knowledge base management, technical writing, and handle escalations for our IT department.
Additional Information
Phil Gerbyshak’s Websites:
Phil Gerbyshak’s Interests:
management,leadership,technology,writing,speaking,change management,self-improvement,diversity,life-long learning, blogs,blogging,relationship building,networking, blogging,innovation,inspiration,catalyst, writing
Phil Gerbyshak’s Honors:
My first 2 years at Robert W. Baird & Co., I was awarded the Toast of Baird for exceeding customer expectations, recognizing top 2% of associates for customer service excellence. After getting promoted to manager, someone from my team has won the Toast of Baird each year for customer service excellence.
Enshrined in the Incredible Hall of Fame by Know More Media for my Make it Great! blog
