Operations Manager at BETDAQ
Ireland
- Current
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- Operations Manager at Betdaq
- Past
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- Self Employed at Online Gaming Consultant
- Operations Manager at Alfard Ltd
- Call Centre Supervisor at Sportingbet
- Education
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- Ambassador College
- Recommended
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4 people have recommended Philip - Connections
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37
connections
- Industry
- Gambling & Casinos
Philip Tomlinson’s Summary
iGaming Operations Manager with over 5 years’ experience leading world-class support and operations teams through challenges which are unique to the industry. Accumulated a wide range of experience in both traditional online and exchange environments, demonstrating a keen eye for reducing costs while consistently delivering high levels of service quality. Core strengths are performance optimisation, staff development and an ability to manage and motivate large teams of people. A passion for improving operational productivity and increasing cost effectiveness through innovation, analysis and old-fashioned hard work drive my management technique.
Philip Tomlinson’s Specialties:
Copy writing, Productivity training, Team building, Project management, Creative workflow design
Philip Tomlinson’s Experience
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Operations Manager
Betdaq
(Privately Held; Gambling & Casinos industry)
July 2009 — Present (5 months)
Currently manage a team of 40 operations staff comprising telebet, market management and customer service teams whose duties include the handling of all inbound and outbound customer communications through email and phone channels, the taking of key customers’ bets over the phone and the overall setup, activation, management and settlement of sporting markets.
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Self Employed
Online Gaming Consultant
(Gambling & Casinos industry)
March 2009 — July 2009 (5 months)
Contracting my services to the gaming industry.
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Operations Manager
Alfard Ltd
(Gambling & Casinos industry)
2006 — March 2009 (3 years )
Successfully managed a team of up to 100 staff in Dublin providing 24 hour email, phone and live chat support to US sports, casino and poker players for the Sportsbook.com family of books. Worked my way up from the support floor to Operations Manager within 2 years. Subsequently led this team through several difficult periods of optimisation when Sportingbet sold off its US-facing operations in 2006 and then again when operations were streamlined in 2007 due to cost cutting.
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Call Centre Supervisor
Sportingbet
(Public Company; Gambling & Casinos industry)
2004 — 2006 (2 years )
Philip Tomlinson’s Education
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Ambassador College
MCSE , Network Engineering , 1997 — 2000
Additional Information
Philip Tomlinson’s Interests:
Emerging tech, web startups, lifestreaming, productivity enhancement
Philip Tomlinson’s Groups:
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Betting and Online Gaming Links -
Payments For Online Gambling -
Malta Betting and iGaming Links -
Gibraltar Betting and iGaming Links
Philip Tomlinson’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
