Author and Moderator at EndUserSharePoint.com
Hartford, Connecticut Area
- Current
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- Author and Moderator at EndUserSharePoint.com
- Performance Improvement Specialist at University of Connecticut
- Past
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- Consultant - Integrations and Data Conversion at Vurv Technology (formerly Recruitmax)
- Global Customer Support Manager at Recruitmax
- SENIOR TECHNICAL ASSOCIATE II at AT&T Global Network Services
- PROJECT MANAGER at Chitester Management Systems, Inc.
- CONSTRUCTION SUPPORT ASSOCIATE at A.D. Morgan Corp.
- Education
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- University of South Florida
- Recommended
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21 people have recommended Paul - Connections
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152
connections
- Industry
- Information Technology and Services
- Websites
Paul Grenier’s Summary
I develop dynamic web applications and customize commercial web products. I have experience programming in PHP, T-SQL, PL/SQL, and JavaScript. I wrote several plugins for jQuery and recently started working with the ExtJS library.
Over the last two years I wrote several articles, developed and delivered workshops, and spoke at two conferences regarding assembly-free solutions in Microsoft SharePoint Server 2007.
I hope to continue developing JSON-RPC style web services and web applications to consume them.
Paul Grenier’s Specialties:
•SharePoint 2007 Administrator
•Web Development
•Client-side Scripting
•SQL Development
Paul Grenier’s Experience
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Author and Moderator
EndUserSharePoint.com
(Information Technology and Services industry)
March 2008 — Present (1 year 9 months)
Assist and inform the site's community users.
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Performance Improvement Specialist
University of Connecticut
(Educational Institution; Higher Education industry)
March 2007 — Present (2 years 9 months)
Develop dynamic web applications and web services using PHP, Oracle, and ExtJS.
Build, develop, and maintain SharePoint 2007 (MOSS) servers for Organizational Development projects and programs.
Consult as SharePoint Architect for other University business units implementing SharePoint.
Write report queries in PL/SQL, modify PHP report pages, and add client-side enhancement scripts for Oracle 10g-based enterprise facility operations application. -
Consultant - Integrations and Data Conversion
Vurv Technology (formerly Recruitmax)
(Privately Held; 201-500 employees; Computer Software industry)
August 2005 — December 2006 (1 year 5 months)
- Scope technical details for development projects based on a statement of work (SOW).
- Write functional specification documents for each project (System Enhancement Specifications/SES).
- Travel to onsite meetings with clients to finalize scoping and requirements.
- Manage software development projects and report to lead/overall project managers and clients.
- Write technical work orders for developers.
- Assist both client and company developer with knowledge of product, database design and architecture, XML, web services, FTP, sFTP, PGP encryption, and logical processing design to complete the project.
- Test work orders and work with QA Analysts to address bugs or issues.
- Coordinate the customer's transition to Customer Service and educate Customer Service Analysts in the project's design.
- Track billable time in the PSA.
Typically managed 3-6 projects at a time, some lasting a few weeks, others lasting nearly a year. -
Global Customer Support Manager
Recruitmax
(Privately Held; 201-500 employees; Information Technology and Services industry)
February 2005 — August 2005 (7 months)
Manage night and off-shift technical support agent team for global software company’s 24 x 7 operation. Develop and report department metrics to executives. First-level escalation for customer support issues. Collaborate with management team to develop more efficient and effective processes in customer support.
· Researched interoperability issues with company software. Designed and programmed internal documentation website for troubleshooting common browser issues with company software.
· Administered Avaya telephone services for over 300 employees; managed vendors to upgrade features, conducted hard and soft-skills phone training, published documentation, and reported metrics.
· Served as project manger for the candidate technical support program.
· Acted as Customer Service Department’s technical liaison to IT/Infrastructure team troubleshooting and documenting technical issues for QA and training purposes. -
SENIOR TECHNICAL ASSOCIATE II
AT&T Global Network Services
(Public Company; Telecommunications industry)
2000 — 2005 (5 years )
Perform network, application, and/or security related problem determination to resolve client problems. Document all actions to resolve client network problems. Communication effectively with customers and management regarding client problems. Correctly execute all documented procedures and processes in order to resolve client network problems.
· Recognized by peers and management for being one of the most skilled technicians in the department.
· Developed and implemented department training to help attain a higher level of service to the customer and exceed expectations based on SLAs. -
PROJECT MANAGER
Chitester Management Systems, Inc.
(Privately Held; 51-200 employees; E-Learning industry)
October 1999 — June 2000 (9 months)
Guide the project design and implementation of a new website (redvector.com) to deliver web-based training in the areas of Architecture, Engineering, and Construction to meet the needs of the Construction Community’s continuing education (CEU) needs.
· Aided the design of database, interface, and support systems for a VB/SQL-driven website.
· Hired a content writing and customer support staff.
· Sole link between the company and vendor with a $150,000 contract value. -
CONSTRUCTION SUPPORT ASSOCIATE
A.D. Morgan Corp.
(Privately Held; 11-50 employees; Construction industry)
July 1997 — October 1999 (2 years 4 months)
Support project managers, superintendents, and business executives in the marketing, planning, and construction of commercial buildings.
· Designed and developed marketing systems and materials for contract awards between $3 million and $15 million. Increased award totals each year.
· Lead technical office systems and computer systems support for company of 30.
Paul Grenier’s Education
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University of South Florida
BA , Political Science , August 1991 — May 1997
Additional Information
Paul Grenier’s Websites:
Paul Grenier’s Interests:
new technology, organizational development, ebooks (technical), samurai movies, geek stuff
Paul Grenier’s Groups:
EndUserSharePoint.com forum moderator, Leadership Tampa 2000
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SharePoint Experts
Paul Grenier’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
