Assistant Director at South Jersey Regional Library Cooperative
Greater Philadelphia Area
Assistant Director at South Jersey Regional Library Cooperative
Greater Philadelphia Area
I am the Assistant Director of non-profit library consortia in South Jersey. I have worked in libraries since 1992, including work as a reference librarian, a young adult librarian, and a special librarian the EPA. Prior to working as a librarian I worked for Nordstrom and got all customer servicey.
My areas of experience and interest are:
- Customer Service
- Training (including train-the-trainer)
- Communicating for results
- Speaking
- Coaching
- Virtual Reference
- Practical application of Web 2.0/Social Software
- Improv
I' am available to speak or present on these topics.
Coaching, Visioning, Customer Service, Presenting, Supervising, Training, Problem Solving
(Libraries industry)
Currently holds this position
(Libraries industry)
2001 — Present (7 years)
(Libraries industry)
2001 — 2008 (7 years)
(Libraries industry)
2000 — 2005 (5 years)
(Government Agency; 201-500 employees; Libraries industry)
July 1997 — June 2001 (4 years)
Head of Reference, Periodicals and Interlibrary Loan services. Supervised a staff of fifteen professionals and eleven support staff, ensuring quality reference service to all patrons. Developed a strong, customer service oriented reference team, bringing in technology to improve skills and streamline workflow, delivering service on two busy public service desks. Participated on Strategic Planning Team that used PLA’s “Planning for Results” model. As Grant Coordinator, oversaw the provision of twenty Internet classes per year to colleagues throughout South Jersey. Oversaw customer education training program that provides Internet classes to over one thousand patrons per year. Developed and taught various information literacy Internet classes. Oversaw all content and design of library website (http://www.camden.lib.nj.us). Designed and implemented a web-based periodicals database and a web-based version of popular print and electronic, “Guide to Elected Officials”.
1984 — 1992
Coaching, Customer Service, Leadership, Web 2.0, Improv, Tennis, Pretending to learn how to play the guitar
Toastmasters, American Library Association, Public Library Association, NJLA, NJASL,, USTA