
Assistant Director at South Jersey Regional Library Cooperative
Greater Philadelphia Area

Assistant Director at South Jersey Regional Library Cooperative
Greater Philadelphia Area
I am the Assistant Director of non-profit library consortia in South Jersey. I have worked in libraries since 1992, including work as a reference librarian, a young adult librarian, and a special librarian the EPA. Prior to working as a librarian I worked for Nordstrom and got all customer servicey.
My areas of experience and interest are:
- Customer Service
- Training (including train-the-trainer)
- Change Management
- Communicating for results
- Speaking
- Coaching
- Virtual Reference
- Practical application of Web 2.0/Social Software
- Improv
I am available to speak or present on these topics.
Coaching, Visioning, Customer Service, Presenting, Supervising, Training, Problem Solving, Change
(Libraries industry)
Currently holds this position
(Libraries industry)
2001 — Present (8 years)
(Libraries industry)
2001 — 2008 (7 years)
(Libraries industry)
2000 — 2005 (5 years)
(Libraries industry)
1997 — 2001 (4 years)
(Government Agency; 201-500 employees; Libraries industry)
July 1997 — June 2001 (4 years)
Head of Reference, Periodicals and Interlibrary Loan services. Supervised a staff of fifteen professionals and eleven support staff, ensuring quality reference service to all patrons. Developed a strong, customer service oriented reference team, bringing in technology to improve skills and streamline workflow, delivering service on two busy public service desks. Participated on Strategic Planning Team that used PLA’s “Planning for Results” model. As Grant Coordinator, oversaw the provision of twenty Internet classes per year to colleagues throughout South Jersey. Oversaw customer education training program that provides Internet classes to over one thousand patrons per year. Developed and taught various information literacy Internet classes. Oversaw all content and design of library website (http://www.camden.lib.nj.us). Designed and implemented a web-based periodicals database and a web-based version of popular print and electronic, “Guide to Elected Officials”.
1984 — 1992
Libraries, Coaching, Customer Service, Speaking/Presenting, Leadership, Change, Web 2.0, Improv, Tennis, Learning how to play the guitar.
Toastmasters, American Library Association, Public Library Association, New Jersey Library Association New Jersey Association of School Librarians, USTA
Outstanding Employee Award, Spokane County Library District, 1995.
Snowbird Leadership Institute Participant, July, 1998
Snowbird Leadership Institute Planning Team, July, 2001
New Jersey Academy of Library Leadership, 2004
Maryland Library Leadership Institute Mentor, October, 2007
"Transformer" Library Journal Mover and Shaker, 2008
SLA, Alice Rankin Distinguished Lecturer, May, 2009
Colorado Association of Libraries Leadership Institute, Featured presentation on Leading Change, May, 2009.