Peter Guzman

Past

IT Infrastructure Project Manager-CDI@IBM/Hartford at CDI Business Solutions
eBusiness Project Mgr for CDI@IBM at CDI Business Solutions
Service/Delivery/Transition Mgr for CDI@IBM CALL CENTER at CDI Business Solutions

Delivery Manager for CDI@IBM at CDI Business Solutions@IBM
Delivery/Project Mgr for CDI@IBM at CDI Business Solutions@IBM
Team Leader/ Programmer/Analyst@IBM at ISN Network
Project Leader/Coordinator at ibm-global-services

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4 more...

Education

Dominican College of Blauvelt
Dutchess Community College
IBM Education

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Recommended

26 people have recommended Peter

Connections

142 connections

Industry

Information Technology and Services

Websites

Peter Guzman’s Summary

Exploring and pursuing a Career Opportunity. Previous position as an IT Infrastructure PM, managed from design through to implementation and post production support for IBM at the Hartford Financial Services Insurance Company, in Hartford, Connecticut. Effectively managed relationships with strategic sourced business partner (Hartford Ins. Grp), ensuring that services provided to IT customers maintained a consistently high level of quality. My colleagues think of me as proactive, encouraging and supportive. Successfully managed virtual and face-to-face teams across the US and South America. See all my recommendations as testimonials that reflect reasons as to why I can help you meet your and your customer/stakeholders business goals.

Peter Guzman’s Specialties:

Leadership and facilitator in IT Infrastructure Implementations, Project Management, DB2, Oracle Database Upgrades, Software & Hardware Refreshes, Process Improvements, IT Delivery Manager at IBM command center. IT Application Transition Manager at IBM, IT Software Applications Manager at IBM

Peter Guzman’s Experience

IT Infrastructure Project Manager-CDI@IBM/Hartford

CDI Business Solutions

(Public Company; CDI; Information Technology and Services industry)

May 2007 — September 2008 (1 year 5 months)

IT Infrastructure PM for IBM, working with the Hartford Insurance Group. Project Manager with over 15 years diversified experience in IT management and Operations across the many IBM Business areas. Consistent high performer with outstanding customer satisfaction in all IBM assignments to date. Skilled in the development and management of complex Projects and Programs to achieve strategic business objectives. Consistent track record of delivering projects/programs with high levels of quality and customer satisfaction through effective management of resources, finances, scope, timeline and exceptions. Proficient at developing and fostering relationships with business and functional stakeholders across LOBs, vendors and regions. Problem solver with hands-on knowledge of large enterprise operations and success in navigating through complex organizational structures to achieve desired project results.
eBusiness Project Mgr for CDI@IBM

CDI Business Solutions

(Public Company; CDI; Information Technology and Services industry)

October 2006 — May 2007 (8 months)

Position: e-Business Engagement Review PM
• Engagement Review PM responsibilities included single-point-of-contact for IBM Internal eBusiness accounts for projects assigned for those deployments that require dedicated hardware
• Met with IBM Solution PM and reviewed the Application and Customer/Stakeholders Expectations
• Conducted meetings with Solution PM, his/her Development team and my architect and SME's
• Developed a high level milestone plan for customer
• Discussed and reviewed Architecture & Technical Details regarding H/W & S/W Requirements
• Ensured and contributed to the successful future of IBM by streamlining the partnership between the IBM Internal Departments
• Provided critical due diligence observations to the SPM (Solutions Project Manager) and Architect
• Deliverables on time for IBM customers/stakeholders
Service/Delivery/Transition Mgr for CDI@IBM CALL CENTER

CDI Business Solutions

(Public Company; CDI; Information Technology and Services industry)

February 2005 — October 2006 (1 year 9 months)

Delivery Manager in the IBM Command Center - Single point of contact
This position entailed the following accomplishments;
- Contributed to an overall customer satisfaction rating of 100% for the RTP, NC site
- Effectively managed the transition of IBM and vendor employees to CDI’s outsourcing division for a large contract.
- Provided Level 1 support/monitoring for the IGS e-Business external accounts
- Additional areas of responsibility for distinct platforms, Mainframe, AS400, Networking, Distributed Operations Monitoring, eBusiness and Production Support, 24/7
- Call center support escalation resolution for all 5 platforms
- Utilized automated trap handling (BMC, EPP, ASERT, PCPMM)
- New York Stock Exchange website manual monitoring
- Additionally, responsible for hiring, terminating, and conducting performance reviews for new and existing employees.
- Develop new hire training plans to ensure new employees were productive as soon as possible, across all 5 areas
Delivery Manager for CDI@IBM

CDI Business Solutions@IBM

(Public Company; CDI; Information Technology and Services industry)

August 1996 — February 2005 (8 years 7 months)

SAP & MVS Software Application Development/Production Support

- Achieved 100% Overall Customer Satisfaction and no Dissatisfied Ratings on IBM’s Customer Satisfaction Surveys
- Responsible from a CDI perspective for revenue retention, labor and expense management, performance and morale initiatives
- Develop RFP (Request for Proposal) responses.
- Develop/rearrange organization structure as necessary to accomplish goals of customer and SOW.
- Develop on-shore solutions to staffing challenges
- Develop working processes and metrics as appropriate and manage to these metrics
- Develop new hire training plans to ensure new employees are productive as soon as possible.
- Negotiate contracts and Statements of Work (SOW).
- Review/develop working processes to ensure maximum efficiency in work efforts.
- Manage communication with employees, peers, and upper management of customer (Director and VP level)
Delivery/Project Mgr for CDI@IBM

CDI Business Solutions@IBM

(Public Company; CDI; Information Technology and Services industry)

August 1996 — February 2005 (8 years 7 months)

- Achieved 100% Overall Customer Satisfaction and no Dissatisfied Ratings on IBM’s Customer Satisfaction Surveys.
- Utilized SDLC project management for software upgrades
- Provided support & technical leadership with an awareness of planning matters and application, mainframe technology consisting of COBOL, DB2, VSAM, JCL, IMS and CICS
- Proven ability to work creatively within guidelines.
- Managed, 35+ programmers & business analysts supporting 13 Statements Of Work (SOW) located at three IBM sites, RTP & Charlotte, NC and Burlington VT.
- Delivery and project management responsibilities included single-point-of-contact for IBM.
- Delivered on-time software upgrade and development projects.
- Maintained maintenance schedules.
- Provided solutions to critical situations
- Retained key skills to meet customer requirements
- Provided 24/7 coverage plans
- Utilized collaborative approach to handle all personnel issues.
Team Leader/ Programmer/Analyst@IBM

ISN Network

(Privately Held; Insurance industry)

September 1993 — July 1996 (2 years 11 months)

- Recognized as a technical leader for key IBM processes.
- Created and managed Disaster Recovery plan for I.S. Customer.
- Recommended & managed changes to internal interfaces, improved productivity.
- Documented all business applications with additional focus on application analysis/flow.
- Provided conceptual & technical leadership with an awareness of planning matters and application, mainframe technology consisting of COBOL, DB2, VSAM, JCL, IMS and CICS.
- Proven ability to work creatively within guidelines.
- Managed and assigned personnel to project groups and modified schedules.
Project Leader/Coordinator

ibm-global-services

(Public Company; IBM; Information Technology and Services industry)

December 1978 — May 1993 (14 years 6 months)

- Received Excellence Award for JES3 source code migration.
- Developed schedules, delegated individual tasks, selected staff, ensured hardware availability, resulting in ZERO defects in all installations.
- Successfully merged all JES2, JES3, MVS and TSO source code to VM.
- Managed a Lab wide analysis of key processes, presented results to Executive management team, savings of 35 - 56 programmer months. Ensured MVS & JES2 releases met IBM deadlines and deliverables nationwide.
- Transition Technical Liaison to migration team, successfully transitioned 105 applications from Sterling Forest to Lexington 3 months ahead of schedule.
- Savings of over 11 million dollars. Technical leader who planned and provided work direction for the TEAM.
- Managed the installation and promotion of new and changed load modules into production, resulting in quality and error free code.
- Trained a department of ten and reduced headcount by two people

Peter Guzman’s Education

Dominican College of Blauvelt

Human Services/Public Administration
Dutchess Community College

AAS , Human Services/Public Administration
IBM Education

Multiple project management courses completed

Additional Information

Peter Guzman’s Websites:

Peter Guzman’s Interests:

Family, People, playing golf, Reading, exploring new areas of the country, IT PM work, expanding my knowledge in all areas, process analysis...

Peter Guzman’s Groups:

The Greater IBM Connection: IBM's alumni program for past and present IBM employees
IBM co/ex workers independent group
IBMers
Project and Program Management Professionals
Experienced Project Manager
Linking Raleigh, NC
CDI IT Solutions (Current and Former Employees)
JobsDirectUSA.com
Senior IT Professionals in Transition
Raleigh Technology Network
RTPconnected
Global Jobs Network
Top Recommended People
JobsDirectUSA
The Job Hunter Group
Top Recommended People - Gold
Linked Local in the Greater Raleigh, NC
Just Resumes