Peter Grierson

Current

Usability analyst at Zeacom

Past

Usability consultant at Shift Pty Ltd
Interaction designer at Sensis
Usability consultant at ANZ Banking Group

Usability Consultant at Information and Design
Business Analyst at Superpartners
Project Analyst at Iridium
Project Analyst at Link Telecommunications

see less...

4 more...

Education

Swinburne University of Technology
Royal Melbourne Institute of Technology (www.rmit.edu.au)
La Trobe University

see less...

Recommended

18 people have recommended Peter

Connections

388 connections

Industry

Internet

Websites

Peter Grierson’s Summary

Working as a usability consultant, I am passionate about creating easy and satisfying technology experiences for people.

My core practices include: user experience/user centered design, effective business analysis, usability testing, ethnography (field research), eye tracking, accessibility testing

Experience:
* Websites - government, banking, entertainment, consumer
* Intranets, Portals, e-commerce, internet banking, mobile devices
* Information architecture
* Web based application design (Agile, RUP)
* Internet, Banking and Finance, Telecommunications experience (GSM and Satellite)
* User testing/validation
* Consumer/behavior research
* Web, mobile devices, consumer products (audio visual equipment)

Peter Grierson’s Specialties:

* User centered design (User profiling, Interaction standards and styles, particpatory design, Task analysis, reporting, Constructing HTML & paper prototypes, usability testing)
* Business/contextual analysis
* Eye Tracking
* Consumer experience workshops
* User experience requirements
* Use cases (OO and RUP)
* Communication, facilitation and presentation

Peter Grierson’s Experience

Usability analyst

Zeacom

(Privately Held; Telecommunications industry)

January 2009 — Present (11 months)

Business and usability requirements, interface design, user research and testing
Usability consultant

Shift Pty Ltd

(Privately Held; 11-50 employees; Internet industry)

July 2006 — December 2008 (2 years 6 months)

Business Analyst/Information Architect - requirements, specifications, user centered design, site structural design, information structures.
Interaction designer

Sensis

(Public Company; 501-1000 employees; Internet industry)

October 2004 — July 2006 (1 year 10 months)

Interaction designer in the Sensis Interactive Consumer Experience (ICE) team (http://www.about.sensis.com.au) Providing user centred design services and consulting to Sensis Websites, Wireless and Navigation services
Usability consultant

ANZ Banking Group

(Public Company; 10,001 or more employees; Banking industry)

March 2001 — October 2004 (3 years 8 months)

Working in the Intranet Centre, my responsibilities included; Design and usabity testing of web based applications for staff. Providing user centered design consulting to other business users. In this role I utilised many HCI practices and techniques, including user profiling, prototyping in paper and HTML, user interface docuementation, contextual enquiry (field analysis of work domains), working with external vendors and I.T. groups.
Highlight * Constructed information architecture for ANZ bank Telling system screens resulting in reduced transaction time increasing customer and user satisfaction
Usability Consultant

Information and Design

(Privately Held; 1-10 employees; Information Technology and Services industry)

October 2000 — March 2001 (6 months)

www.infodesign.com.au
Business Analyst

Superpartners

(Privately Held; 501-1000 employees; Financial Services industry)

December 1999 — October 2000 (11 months)

As a businesss anaylst, I analysed and specified business requirements for internal systems. In this role I liased with stakeholders, I.T. staff and users.
Project Analyst

Iridium

(Public Company; 51-200 employees; Telecommunications industry)

April 1998 — December 1999 (1 year 9 months)

Performed user acceptance testing for Iridium LLC billing systems, specified updates for interface changes during testing. Supported the provisioning and billing system for satellite telephony.
Project Analyst

Link Telecommunications

(Privately Held; 201-500 employees; Telecommunications industry)

April 1995 — April 1998 (3 years 1 month)

*Support and testing of GSM billing system
* Redesigned mobile GSM telecommunication customer care system resulting in an increase of 35% productivity, increased customer satisfaction and reduced call time and subsequent call savings
*Documenting requirements for changes to to billing systems and new functionality

Peter Grierson’s Education

Swinburne University of Technology

Masters of Information Technology , Human Computer Interaction , March 2000 — October 2003

This degree covered subjects in Human Computer interaction, Interactive Systems Design, Cognitive work analysis (study of socio technical systems e.g systems that interact with real world) , multimedia design, object oriented analysis and design

my major projects included redesign of a metropolitan transit systems ticketing machine and design of a mobile device for recording disaster victim indentification (DVI)in line with Interpol's standard DVI process.
Royal Melbourne Institute of Technology (www.rmit.edu.au)

Grad Dip Office Systems , Systems analysis, systems design, computer supported co-operative work , March 1993 — October 1994
La Trobe University

Bachelor of Arts , Music , March 1990 — October 1992

Majored in music technology, studio recording

Activities and Societies:

Participated in School of Music vocal ensemble, Wine Appreciation society

Additional Information

Peter Grierson’s Websites:

Peter Grierson’s Interests:

cooking, food & wine festivals, travel, jazz, wine, skiing, coffee, cross cultural issues, new technology, social implications of technology

Peter Grierson’s Groups:

Computer Human Interaction Special Interest Group (Australia) www.chisig.org
usability practitioners association www.upassoc.org (USA)
ACM SIG CHI (association of computing machinery Computer human interaction special interest group) USA
Australian Institute of Management - Personal Member