Business Director, MySite Business at United Online
Provo, Utah Area
Business Director, MySite Business at United Online
Provo, Utah Area
Master of Business Administration with 12 Years of Experience in Management, System Administration, and Software Engineering. My teams consistently engineer and implement complicated and difficult projects correctly, on budget, and on time.
Currently, I manage the billing and reporting team for the hosting division of a large Internet Service Provider.
I manage change well, having guided my teams in four organizations through ownership changes.
I understand the requirements for enterprise level software, having led the cross-functional teams that built the provisioning platform for an e-commerce centric hosting platform, transitioned a Health Care Information System from a simple client/server system to an enterprise class system, and improved the billing process, reporting, and accuracy of a large web hosting provider.
Individually I implemented the advertising engine for the Excite e-commerce offering, maintained a product aggregation/search engine, wrote a perl orb interface, rewrote the perl interface to the XM personal radio, and returned two ceramic studios to profitability.
Perl (OO & mod_perl), C++, SQL, Java, Livewire/JavaScript, UML/OO Methodology, CORBA, MySQL, Oracle, SQL Server, and PICK (UniVerse).
corporate management, technical management, software/systems architecture, financial controls (design, implementation, and analysis), mergers and acquisition, new venture startup
(Public Company; 501-1000 employees; Internet industry)
March 2008 — Present (5 months)
(Architecture & Planning industry)
January 2000 — June 2008 (8 years 6 months)
(Non-Profit; 1-10 employees; Museums and Institutions industry)
January 2007 — April 2008 (1 year 4 months)
(Public Company; 10,001 or more employees; UNTD; Internet industry)
December 2003 — March 2008 (4 years 4 months)
o Manage the team that maintains the billing and reporting infrastructure for a large web-hosting provider.
o Work closely with the marketing group to ensure that the appropriate billing plans and processes are in place to support marketing initiatives and tactics as outlined in the marketing plan.
o Ensure financial integrity while working with the corporate auditor to ensure Sarbanes-Oxley compliance.
o Work with the operations team to ensure that all systems will scale to meet customer demand and anticipate growth.
o Improved the processes to increase the number of double-checks to improve the accuracy of the billing and reporting systems.
o Researched, planned, and oversaw the migration to an open-source billing system.
(Privately Held; 11-50 employees; Recreational Facilities and Services industry)
April 2003 — June 2004 (1 year 3 months)
o Organized and executed plan to purchase two Color Me Mine studios in Salt Lake City and Las Vegas.
o Purchased and operated both studios increasing their value, and sold both studios at a profit.
o Served as the franchisee liaison for the western region in 2004.
o Recognized as the most improved studio (Western Region) in 2003, for personal contribution in 2003 and as the runner up for personal participation in 2003.
(Privately Held; 1-10 employees; Arts and Crafts industry)
May 2003 — April 2004 (1 year)
(Public Company; 11-50 employees; TISI; Computer Software industry)
April 2002 — December 2003 (1 year 9 months)
o P&L Responsibility for the software division of a healthcare information company
o Facilitated the transition of the division to MediServe Information Services.
(Privately Held; 1-10 employees; Internet industry)
November 2001 — April 2002 (6 months)
o Designed and implemented a system to manage recreational sports leagues.
(Public Company; 10,001 or more employees; ATHM; Internet industry)
January 1999 — December 2001 (3 years)
o My team designed and implemented the web hosting account-provisioning system.
o Maintained the AT&T Small Business Hosting Platform.
o AT&T Small Business Hosting was recognized as PC Magazine Editor’s Choice (Hosting Service) in 2000.
(Privately Held; 1001-5000 employees; Computer Software industry)
October 1998 — January 1999 (4 months)
Helped in the design and development of the external internet portal for the Benificial Life Insurance Company in Salt Lake City. This was a contract position.
(Privately Held; 1001-5000 employees; Telecommunications industry)
April 1997 — October 1998 (1 year 7 months)
o Managed the team that was responsible for all data and reporting while the company grew over 300% in under two years.
o Designed and implemented operational database/reporting system.
(Privately Held; 1-10 employees; Computer Software industry)
March 1998 — May 1998 (3 months)
Managed, developed, and maintained the technology infrastructure for a small startup.
(Privately Held; 11-50 employees; Internet industry)
April 1995 — January 1997 (1 year 10 months)
o Led team that maintained gamehead.com
o Co-Authored HTML Guidebook/ Compiled accompanying software.
(Public Company; 10,001 or more employees; Consumer Electronics industry)
June 1994 — August 1995 (1 year 3 months)
Retail Sales and Operations. Sold personal electronics in a small retail environment. Learned the value of customer service, repeat business, and creating a pleasant shopping environment. I was consistently the top salesperson in the store.
(Privately Held; 11-50 employees; Machinery industry)
January 1985 — June 1994 (9 years 6 months)
Helped to build the Stampmaster postage stamping machine. Learned about machining and manufacturing processes
(Privately Held; 1-10 employees; Consumer Goods industry)
September 1992 — May 1994 (1 year 9 months)
Managed a small area and delivered product for a home soda fountain company.
(Privately Held; 1001-5000 employees; Apparel & Fashion industry)
June 1991 — June 1992 (1 year 1 month)
Sweeper of floors, Thrower of boxes, Observer of retail operations...
(Self-Employed; Myself Only; Consumer Goods industry)
November 1982 — June 1985 (2 years 8 months)
Sold greeting cards door to door to make a little pocket money.
MBA, Management & Entrepreneurship, 2001 — 2003
BS, Marketing, 1994 — 1997
Played Tuba in the Concert Band
General Education - Pre Med 1992 — 1994
Played Tuba in the Concert Band.
Diploma, General Education, 1989 — 1992
Served as the Drum Major and played the Trumpet and Tuba in Marching and Concert Bands. Served as the Copy Editor for the inaugural year of the school newspaper.
Live Steam
Creekside Grove
Boy Scouts of America
Utah Valley Live Steamers, Founding Member
Carolwood Pacific Historical Society