Pete DiSantis, CMC

Current

Principal at Peter DiSantis Consulting Associates, (P.D.C.A.)

Past

Regional Operations Engineering Manager at FedEx Ground
VP Operations at WPX Delivery Solutions
Principal at DiSantis& Associates

Director, Service Quality & Vendor Relations at mylackey.com
Manager, Training & Development at Airborne Express
Director, Field Services Engineering at Airborne Express
Managing Director at Federal Express
Industrial Engineer at UPS

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Education

Pratt Institute

Recommended

24 people have recommended Pete

Connections

398 connections

Industry

Logistics and Supply Chain

Websites

Pete DiSantis, CMC’s Summary

What does PDCA do? We DO profit search and rescue.

We are a management consulting firm focusing on results-oriented process improvement directly and immediately effecting increasing profitability, improving value and empowering employees.

Our Areas of Focus
Business Analysis:
 Project identification, justification, planning, implementation and management.
 Operations audits.

Logistics Support:
 Coordination of transportation, warehousing and distribution operations.
 Route planning.

Industrial Engineering:
 Process improvement or new process development
 Operations planning and control.

Management and Leadership Development:
 Develop, produce and facilitate custom management and leadership workshops.
 Co-active coaching to resolve the most pressing issues.

Our Ideal Client
Any business entity, with little or no engineering or training support; Referred by an existing client or colleague; A management team with aspirations for persistent long-term progress providing prosperity for all stakeholders; Devoted to the continuous improvement of the business through defining goals, personnel empowerment, planning and accountability.

Industries Served
Logistics, Transportation, Distribution, Airline, Banking, Small Businesses, Training and Internet.

PDCA PROVIDES RESULTS-ORIENTED PROCESS IMPROVEMENT PROGRAMS FOR THE SERVICE INDUSTRY

Pete DiSantis, CMC’s Specialties:

Program Management, Strategic Planning, Performance Optimization, Organizational Effectiveness, Organizational Leadership, Profitability Improvement, Multi-Site Operations, Consensus Building and Teaming, Best Practices & Benchmarking, Last Mile Transportation Operations, Industrial Engineering, Establishing New Methodology, Productivity Planning and Reporting, Management/Leadership Training, Certified Management Consultant, Service Quality, Vendor Relations, Labor Relations.

Pete DiSantis, CMC’s Experience

Principal

Peter DiSantis Consulting Associates, (P.D.C.A.)

(Management Consulting industry)

January 2008 — Present (1 year 11 months)

A results-driven change agent with 30+ years of experience implementing strategic planning to improve processes and increase efficiencies, performance, quality and profitability. A motivational leader with a proven track record establishing new procedures and products while enhancing quality and services. Designs optimal work environments to secure maximum staff and vendor performance.

* Plan - Do - Check - Act
* Operations process development and improvement
* Leadership & Management training development and delivery
* Most recently, co-authored and facilitated 11 workshops around the country training over 300 healthcare professionals.
Regional Operations Engineering Manager

FedEx Ground

(Public Company; 10,001 or more employees; FDX; Package/Freight Delivery industry)

July 2006 — January 2008 (1 year 7 months)

Analyzed and developed processes to improve contractor route productivity and service. Initiated an analysis to more equitably compensate rural contractors. Developed plans to reduce direct labor hours by 5% and improved package handling productivity. Developed a regional strategic plan and contests to improve safety and service.
VP Operations

WPX Delivery Solutions

(Privately Held; 51-200 employees; Package/Freight Delivery industry)

June 2003 — December 2005 (2 years 7 months)

Led and developed the vision for the field courier operations for WPX under their new management. Established new operations policies and procedures for employees and independent contractors. Directed the field implementation of various multi-million dollar customers. P&L responsibility
Principal

DiSantis& Associates

(Logistics and Supply Chain industry)

October 2000 — June 2003 (2 years 9 months)

Consulted with a third party logistics company to improve their e-fulfillment operations in a $54M automated warehouse. Streamlined book sorting operations for a major library system to defer new facilities and equipment. Conducted a number of management and leadership-training seminars for a various companies. Certified Management Consultant.
Director, Service Quality & Vendor Relations

mylackey.com

(Privately Held; 51-200 employees; Consumer Services industry)

May 2000 — October 2000 (6 months)

Higher quality service and fewer customer complaints resulted from generating and executing streamlined processes and a Service Quality Program to monitor and reward the quality of service for all service providers;
Manager, Training & Development

Airborne Express

(Public Company; 10,001 or more employees; ABF; Logistics and Supply Chain industry)

January 1994 — May 2000 (6 years 5 months)

Created and managed this new department, which established the first corporate-wide management leadership program, which helped improve division productivity by 6%.
Director, Field Services Engineering

Airborne Express

(Public Company; 10,001 or more employees; ABF; Package/Freight Delivery industry)

September 1986 — December 1993 (7 years 4 months)

* Inaugurated, defined and managed the Industrial Engineering Department.
* Managed a professional staff of 14 industrial engineers around the country.
* Improved productivity 15% by implementing Standard Procedures and Methods for handling and sorting packages.
* Planned and implemented the company’s first Operations Productivity Reporting System. Results increased the productivity throughout the division 5% a year.
* Developed Airborne's first Facility Plan and Fleet Plan, which standardized planning and reduced cycle time.
Managing Director

Federal Express

(Public Company; 10,001 or more employees; Package/Freight Delivery industry)

August 1983 — May 1986 (2 years 10 months)

* Directed over 450 couriers, managers and customer service personnel in 5 Northwestern states.
* Continually increased revenues by 67%; improved productivity by 10% and increased contribution on revenues to 45%.
* Improved customer service from 94% effectiveness to 97%.
Industrial Engineer

UPS

(Public Company; UPS; Transportation/Trucking/Railroad industry)

September 1973 — September 1979 (6 years 1 month)

Hub (Parsippany, NJ when it first opened) and Package IE in North Jersey District when the district was first formed.

Pete DiSantis, CMC’s Education

Pratt Institute

BSIE , Industrial Engineering , 1965 — 1969

Activities and Societies:

ROTC
Pershing Rifles (I-8 CO)
Scabbard and Blade

Additional Information

Pete DiSantis, CMC’s Websites:

Pete DiSantis, CMC’s Interests:

CONTINUING EDUCATION: * Dr. W. Edwards Deming-Productivity, Quality and Competitive Position; * Wharton School-Effective Executive; * Six Sigma-Green Belt Training; * Arizona State-Creativity Institute. OTHERS: Management Training, New Technologies, Process Improvement, Cooking, Photography, International Travel, Training, Workshop Facilitating, Working with Teens.

Pete DiSantis, CMC’s Groups:

Certified Management Consultant (CMC) by the Institute of Management Consultants (IMC); IIE; ASQC, Junior Achievement

Air Freight
Federal Express Alumni Group
Linked:Seattle
ki work - powering the online business revolution
Global Logistics www.GlobalLogistics.com
Certified Management Consultant
Continuous Improvement, Six Sigma, & Lean Group
The Logistics & Supply Chain Networking Group
Supply Chain Management Group
Pratt Institute Alumni
UPS Management Alumni
Linkin Transportation Professionals
Pershing Rifles Alumni (FPRAA)
Airborne Express Alumni
FEDEX Alum
Supply Chain Today: Continuous Improvement, Technology Innovation, Executive Jobs, Education 10,000+
Supply Chain & Logistics Network
Biznik: business networking that doesn't suck.
Linked Strategies
Career Change Central
Consulting Bulletin