
Director of Performance Management
Charlotte, North Carolina Area

Director of Performance Management
Charlotte, North Carolina Area
Jon defines a mission and desired outcomes, sets performance standards, links budget to performance, reports results, and holds employees accountable for their results.
This is achieved by the integration of performance measures, benchmarks, and goals in order to achieve optimal results. Additionally, he bases organization actions and decisions on actual measured results of performance.
He develops the management structure and continuous improvement processes across the organization focusing on the professional development of the employees. He implements metrics to address all aspects of employee activity and lifecycle.
Adult Learning, Organizational Development, Performance Management, Leadership Development, Succession Planning, Competency Modeling
(Privately Held; Staffing and Recruiting industry)
May 2007 — Present (2 years 3 months)
Develop performance standards for tracking and to benchmark.
Responsible for the development of curriculum and training process.
Organizational Developer.
(Public Company; 10,001 or more employees; S; Telecommunications industry)
September 2004 — May 2007 (2 years 9 months)
Assist in developing and managing training relationships with all customer contact personnel, and programs for process/procedure compliance, curriculum compliance, and the overall training experience. Determine gaps and weaknesses in the training curriculum, training delivery, assessment, and learner performance, and make recommendations for change through on-site observations and feedback. Responsible for requirements definition, project planning, identifying/securing appropriate resources, analyzing complex information, developing and presenting recommendations, and overseeing the training of outside business partners and/or vendors.
(Public Company; Financial Services industry)
2002 — 2004 (2 years)
Responsible for the development of over 400 employees.
Developed competency model for secession plan development.
Created leadership program for existing management staff.
(Public Company; 10,001 or more employees; Banking industry)
January 1995 — April 2002 (7 years 4 months)
Responsible for training a staff of 675 employees.
Developed the ongoing Leadership Development Program.
Wrote Universal Card Collections material for training.
Performance Management, Leadership Training, Leadership Development, Development Workshops, Training, Consulting, Training Events, Competency Modeling, Succession Planning, Strategic Planning, Organizational Development, Networking, Professional Networking
Center for Creative Leadership
American Society for Training and Development