
European Program and Performance Manager Specialty Solutions at IMS Health
Gent Area, Belgium

European Program and Performance Manager Specialty Solutions at IMS Health
Gent Area, Belgium
"Business Performance Manager" with over 15 years experience. Driving Performance and Innovation through the use of 3th Generation Business Process Management. (Process Discovery, Process Design, Change Management, Process Intelligence, Knowledge Management)
Specialized in the development of profitable service strategies in B2C and B2B Service Organisations.
Has a great capability of “translating” business needs into organisational and technical roadmaps and bridging the gap between Business and IT.
He has a proven track record of multiple large “change programs” and Project Portfolio management in sectors suchs as Energy, Telecom and HealthCare.
In order to ensure sustainable growth he coaches people in the use of specific techniques such as Creative Interchange, Business Process management, Six Sigma Design and Knowledge management.
He is fluent in Dutch, French, English, and German
Life Motto:
"It's not the strongest of the species that survive nor the most intelligent, but the one most responsive to change. (Quote: Charles Darwin)
Business Motto:
"Profit comes from repetition but watch your six". (Quote: Dirk Schaele)
• Energy Management & Auditing : EPS, EPB, EAP, EPC Private & Public Buildings
• Business Process/Performance Management (BPM, BAM, BI, PEMM, BPMM, CMMI)
• Service Management (SERVQUAL, ITIL, SOA)
• Expert in Salesforce.com, Hyperion WebAnalysis
• Reliability Engineering, Six Sigma Design (DFSS)
• Knowledge Management (Semantic Web, IKEM, ISO2788)
• Project/Program management (PMI, PRINCE2)
• Creative Interchange
• Outsourcing to improve Company Performance and Strategic Partnerships
- Performance Management - Business Intelligence - 3th Generation Process Management - Group Dynamics - Situational Leadership - Sailing - Aviation (PPL, C152, C172, PA28) - Survival - Marathon
member of Flanders District of Creativity: http://www.flandersdc.be,
member of IBBT: http//www.ibbt.be,
member of Leuven Innovation Network Circle: http://www.leuveninc.be,
member of Vlerick Alumni: https://www.vlerickalumni.be,
member of Vliegclub Grimbergen: https//www.vliegclub-grimbergen.be
member of Racing Club Gent: http://www.rcgent.be/,
member of Koninklijke Yacht Club Nieuwpoort(KYCN): http://www.kycn.be,