Customer service operator at Örebro kommun
Örebro Area, Sweden
Customer service operator at Örebro kommun
Örebro Area, Sweden
Information and communication alongside languages, media and everything web.
My goal is to combine all of those into one field of activity some day.
interpersonal communication, intercultural communication;
webstandards, usability, HTML, CSS
(Government Agency; Education Management industry)
February 2009 — Present (11 months)
Providing professional customer service to the citizens via telephone
(Government Agency; Management Consulting industry)
November 2008 — January 2009 (3 months)
Client contact; administration of the Företagspartner Öst project, aimed at offering coaching and counseling to small and medium businesses in the Örebro county
(Privately Held; Internet industry)
November 2007 — January 2009 (1 year 3 months)
Survey, telemarketing, visit reservation (on behalf of Volvocars, Toyota, Lexus); telemarketing of the pension administration services (on behalf of Din PPM); telemarketing of credit cards, follow-up on a loan offer (on behalf of Citibank); telemarketing of insurance products (on behalf of ACE Europe)
(Telecommunications industry)
July 2006 — August 2007 (1 year 2 months)
Registration of mobility service taxi-reservations (for Stockholm County Council - Stockholms läns landsting); information to customers, if needed; tutoring and coaching of new employees
(Translation and Localization industry)
November 2005 — January 2006 (3 months)
Translation of several chapters in the book ”Beyond traditional borders: Eight centuries of Latvian-Dutch relations” from Latvian to English
Single course , Webpublishing , 2009 — 2010 (expected)
"Publicera på webben" 7,5 hp (25%)
Single course , Web 2.0 , 2009 — 2010 (expected)
"Webb 2.0 i teori och praktik - bloggar, wikis och sociala medier", 7,5hp (25%)
Bachelor of Humanities , Media and communication studies , 2007 — 2009
* Media and Communication Studies (Basic Course)
* Media and Communication Studies (Intermediate Course)
* Media and Communication Studies (Advanced Course)
Swedish language and literature 2006 — 2006
5 months of general Swedish folk high school course
Bachelor of Humanities , English philology , 2002 — 2006
English-Swedish philology branch includes
* Contrastive Swedish Studies
* Classical Philology
* English and Swedish Theoretical and Applied Linguistics
* History of Foreign Literature
* History of Swedish Literature
* Swedish Background Studies and Culture Studies
Swedish language 2003 — 2003
3 weeks of intensive summer language course in Swedish
communication, css, culture, design, handcoding, html, information, language, languages, media, new media, usability, webdesign, webstandards
* Swedish Institute Alumni Network
* Tisus (Test in Swedish for University Studies), November 2006
* Symposium "Hur nordiskt är Baltikum?", August 2006
* Gold medal in English Language Olympiad (English language competition for high school students), May 2002
* TOEFL (Test of English as a Foreign Language), paper-based, score 611 (of 671), May 2001