Percy Rainer

Current

• PC LAN Support Tech 1 at TD Bank

Past

• Deployment Technician at Commerce Bancorp
• IT Service Specialist II at Commerce Bancorp
• Technician at Compucom

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Education

• Citone Institute of Technology

Connections

50 connections

Industry

Computer Networking

Percy Rainer’s Experience

• PC LAN Support Tech 1

  TD Bank

  (Public Company; TD; Banking industry)

  November 2007 — Present (2 years 2 months)

  Consults customers on moderate level technical support issues.
  Assists in Help Desk support when necessary.
  Troublehoots and resolves hardware, software and network related problems in a Novell environment.
  Install and configure hardware, software and peripheral devices.

• Deployment Technician

  Commerce Bancorp

  (Public Company; 10,001 or more employees; CBH; Computer & Network Security industry)

  April 2006 — November 2007 (1 year 8 months)

  Coordinates, oversees and conducts the removal and installation of servers, racks and related equipment. Coordinates, oversees and deploys PCs for Teller deployment Coordinates, oversees and works with service provider on deployments Consults with deployment sub-teams on moderate level technical support issues. Troubleshoots, installs or resolves hardware or software issues.

• IT Service Specialist II

  Commerce Bancorp

  (Public Company; 10,001 or more employees; CBH; Computer & Network Security industry)

  April 2005 — April 2006 (1 year 1 month)

  Maintains consistently high monthly call volume and high open to close ratio. Demonstrates expertise in most applications and equipment used. Maintains consistent adherence to WOW! Principles. Consistently available to assist other areas of IT. Mentors and monitors new Help Desk User Specialists. Monitors Help Desk ticket queues for more efficient closure. Provides courteous telephone support to the Commerce network for applications including Encore, Flextran, Lotus Notes and Microsoft Office. Takes ownership of each HELP line request, from the initial call to satisfactory completion, using the HEAT system to log and monitor requests. Compiles data to assist in the development of HEAT first level support and decision trees. Assists Second Level Support as needed. Available to respond to 24 hour on-call pager notification for after hours support.

• Technician

  Compucom

  (Public Company; 5001-10,000 employees; Computer Hardware industry)

  November 2004 — April 2005 (6 months)

Percy Rainer’s Education

• Citone Institute of Technology

  Diploma , Network Systems Administrator , 2004 — 2005

Percy Rainer’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch