Kevin Duffy

Kevin Duffy

Chief Executive Officer at International Medical Group, Uganda.

Uganda

Current
Past

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Education
  • Queen's University Belfast
Recommended
Kevin has 1 recommendation(s) 1 person has recommended Kevin
Connections
169 connections
Industry
Hospital & Health Care
Websites

Kevin Duffy’s Summary

Kevin has more than 25 years of working experience in UK Financial Services and in recent years has started to build his knowledge of the healthcare sector in Uganda.

During the last 10 years Kevin has held senior management and executive roles within many well known organisations in the UK Financial Services sector and at IMG Uganda, sometimes as a member of staff, often on an interim management basis. Working with senior business managers, consultants and suppliers he has helped devise strategies and deliver programmes that enabled new business models, improved customer service, reduced unit cost and increased new business income.

Kevin Duffy’s Specialties:

• Executive Management
• Business Strategy
• Commercial Management
• IT Strategy and Architecture
• Information Security

Kevin Duffy’s Experience

  • Chief Executive Officer

    International Medical Group, Uganda

    (Privately Held; Hospital & Health Care industry)

    April 2009 — Present (9 months)

    International Medical Group is the leading private provider of health care services in Uganda. The group employs about 600 staff and comprises:

    1. IAA Health Care provides Health Schemes to employers for their employees and families and personal schemes for individuals. These schemes meet the costs of treatments required; quality healthcare is not readily available free of charge in Uganda. Our members can get treatment from IMG facilities, or from a number of other affiliate health service providers. IAA has more than 100,000 clients.

    2. International Hospital Kampala, the largest private hospital in Uganda, provides care for IAA members, for those with other health insurance and for cash and invoiced patients. IHK has 100 beds for in-patients, plus general outpatient and specialist clinics. It is the country’s first ISO certified hospital. There are more than 70,000 out-patient visits at IHK each year, 1,700 babies delivered and more than 2,500 theatre procedures.

    3. International Medical Centres has 13 Health Clinics throughout the country. These provide primary health care and refer patients to IHK, or other referral centres, as required. The IMCs have more than 130,000 out-patient visits each year.

    4. International Health Sciences University offers certificate, diploma, degree and post-graduate degree health-related programmes. In the 2009/2010 academic year IHSU will serve more than 400 students.

    5. International Medical Foundation, a Uganda registered NGO, runs a number of charity and grant funded projects providing healthcare free of charge to those that cannot afford to pay. In 2008 more than UGX 800m ($400,000) was raised in funds to support 10 projects ranging from HIV-AIDS treatment and primary healthcare in the communities to more complex medical and surgical treatment at Hope Ward and a TB diagnostic research programme.

  • IT Consultant to Strategic Change Programme

    Wesleyan Assurance Society

    (Privately Held; Financial Services industry)

    October 2008 — April 2009 (7 months)

    Retained by the Exec to lead IT work in this new programme.

    • Working with senior managers, suppliers and consultants helped to design the IT architecture required to support a new internet business model and an improved version of one of the Society’s leading insurance products.
    • Conducted the tender process and managed the commercial negotiations for supply and delivery of the core IT solutions and also for the provision of digital agency services.
    • Worked with the Head of Strategic Business Unit to determine required budgets and high level project plans for the overall programme.

  • Non Executive Director

    IMG Uganda

    (Hospital & Health Care industry)

    April 2007 — April 2009 (2 years 1 month)

    NON EXECUTIVE DIRECTOR – International Medical Group
    CHAIRMAN – International Medical Foundation
    IMG is the leading private provider of health care services in Uganda. The Foundation, an NGO, provides these services on a charitable basis to the disadvantaged and those in need throughout the country.

    Over the last few years Kevin has worked with the CEO and his senior management team to help set new strategies and operational plans.

    • In 2007 working with the Finance team, Kevin created a new operational model in which cost centres and budgets were established for each of the core Divisions. Private finances and Public funds were separated and clear segregation established between the two.
    • In 2008 Kevin helped to design a new Health Care scheme for IMG’s corporate clients. This became a significant source of new revenue.

  • Information Security Manager

    Wesleyan Assurance Society

    (Privately Held; Financial Services industry)

    November 2005 — April 2009 (3 years 6 months)

    Asked by the Executive to initiate and manage a programme of works in response to an information security audit by KPMG. Performed the Society’s Information Security Management role on an interim basis.

    • Successfully passed the ISACA Certified Information Security Manager (CISM) exam in December 2008.
    • Managed a two year delivery programme, implementing more than a dozen new security control systems including: firewalls, VPN, proxy server, BlackBerry, email archiving, call recording and Active Directory. Kevin devised the security architecture, led the search for required solutions and managed all supplier negotiations.
    • Working with other managers he revised the Society’s Business Continuity Plan and greatly improved its Disaster Recovery capability by implementing new enterprise storage replicated across two dispersed locations.
    • Led the IT team responsible for the deployment of new Tablet PCs to Financial Consultants, taking care to ensure that these devices met all InfoSec requirements and FSA best practice guidelines.
    • Subsequent penetration tests by NCC and external audits by PwC received clean bills of health.

  • Interim Head of IT

    Wesleyan Assurance Society

    (Privately Held; Financial Services industry)

    November 2005 — September 2008 (2 years 11 months)

    After leading the detailed review of the work required for Internal Transformation, was appointed Interim Head of IT in December 2005.

    • Responsible for the day-to-day management of the IT Department; 63 growing to 85 FTEs and an annual operating budget of almost £7m. In mid-term restructured the department to give a better focus on projects and to also improve service delivery.
    • Working with colleagues in the Programme Office developed and implemented a new Wesleyan programme governance methodology based upon the “V Model”.
    • Working closely with executive forums, managed a strategic projects development portfolio with an approved budget of almost £20m.
    • Performed a complete refresh of the Mainframe and Mid-Range infrastructure to better support both Production and the growing Projects portfolio. Used the increased capacity and virtual machine technologies to increase the development and test environments.
    • Led a major systems migration project from the initial data discovery through to the final stages of system testing.
    • Implemented a new VoIP Telephony solution across Head Office and into the homes of field-based sales staff.
    • Completed a full refresh of end-user computing across the Society. This included use of deployed builds and new group security policies through Active Directory and an upgrade to XP and Office 2007.
    • Working closely with an external partner, led the IT development work to deliver a new Point of Sale solution fully integrated with straight through processing onto the Society’s core administration systems. This solution, Insight, won “Best Use of IT in Insurance” at the 2009 Financial Sector Technology (FST) Awards.

  • Principal Consultant

    Winchester White

    (Privately Held; Financial Services industry)

    July 2004 — October 2005 (1 year 4 months)

    Joined this leading consultancy firm focussed on UK financial services to further extend its business transformation, IT strategy and sourcing practices. Responsible for leading specific client engagements and relationship management.

    • Working with the Managing Director and key Executives developed an internal transformation strategy for a leading mutual life office, to deliver a new IT architecture and 20% cost savings in customer services.
    • Led the creation of market entry strategies into UK Life and Pensions for a global services provider. This included identifying target customers, potential partners and detailing services, pricing, revenue, headcount and costs in 5 year business plans. Led this client’s first bid in this new sector.
    • Working with a Friendly Society’s Operations Director and its IT supplier, reviewed an existing IT outsourcing contract and recommended amendments to ensure better fit with current business objectives and cost savings.
    • Worked with a large UK services provider in its due diligence for a strategic acquisition to provide entry into the Life and Pensions BPO sector.

  • Head of Insurance Practice

    Infosys BPO

    (Public Company; INFY; Outsourcing/Offshoring industry)

    September 2003 — June 2004 (10 months)

    Recruited to help establish and lead Progeon’s new Insurance Practice. Responsible for developing Progeon’s service propositions for the Insurance sector and initiating new business opportunities. At the time of joining, Progeon had no presence in the UK Insurance sector. This role required regular interaction with colleagues in India, both remote and face-to-face.

    • Created Progeon’s market entry strategy, identifying target customers, potential partners and detailing revenue, headcount and costs in a five year business plan.
    • First strategic alliance agreed in January 2004 with Hazell Carr, a provider of business administration and actuarial service to Pension Providers and Trustees.
    • Led a number of bids for long term third party administration, getting to final due diligence on one of these against a leading UK supplier.
    • Developed a number of key propositions to compete with incumbent service providers.
    • Held discussions with potential partners about establishing two joint ventures to provide “industry utility” services. These would leverage both IT Services and Business Process Management from Infosys-Progeon in conjunction with the partner’s sector expertise and leading market profiles.
    • Sales meetings held with senior managers at our top segmented prospects, raising Progeon’s market profile and ensuring a strong sales pipeline.

  • Principal Consultant

    Navigant Consulting

    (Public Company; NCI; Management Consulting industry)

    September 2002 — August 2003 (1 year )

    Troika UK Ltd: A Management Consultancy specialising in providing services to large Financial Services companies.

    Invited to join as an executive member of the Technology Services practice. Advising various financial services clients on Business/IT strategy, technology platform selection, strategic sourcing and supplier selection including offshore.

    • Helped a multi-national “Transfer Agency” to establish its IT strategy. During this engagement Kevin reported to the Group Chief Executive, working closely with his two CIOs in Canada and the UK. Made recommendations concerning the rationalisation of core IT platforms and approach to IT offshore sourcing.
    • Published a Whitepaper discussing all aspects of Offshore outsourcing. This included a two week study tour to all of the leading service providers in India. The resulting ‘Passage To India’ formed the basis of further consulting engagements with a number of FS clients.
    • Led an engagement to help a UK service provider select an Indian partner, including initial options analysis, candidate selection and due diligence site visits.
    • Performed, on behalf of the client, due diligence on a service provider’s IT proposition as part of its bid for a large TPA contract in UK Life and Pensions.

  • IT Director

    Prudential Assurance

    (Public Company; Insurance industry)

    October 2001 — June 2002 (9 months)

    IT DIRECTOR – Prudential UK.
    Appointed to Director of Business & Commercial Management in PruTech, with a headcount of 1,600 and an annual budget in excess of £250m.

    • Managed the selection of an Indian IT Services company for the delivery of a critical software development project. Negotiated a multi-million pound contract at ~50% of internal rates. This was the first such arrangement completed by Prudential in the UK.
    • Awarded a contract to a second Indian IT Service company for the development of a new strategic customer database.
    • Working with Executive colleagues helped to reduce PruTech costs by over 30%. This was achieved by internal reorganisation, renegotiating of supplier contracts and demand management.
    • Directed the IT Business Managers who were responsible for the Project Initiation Phase, ensuring that Business needs were met together with appropriate governance of the solution and means of delivery.
    • Directed the technical team that established a new strategic architecture, including selection of tools for middleware, CRM and HRM.

  • IT Strategy Manager

    Prudential Assurance

    (Public Company; Insurance industry)

    June 2001 — September 2001 (4 months)

    IT STRATEGY MANAGER – Prudential UK.
    Selected to help the newly appointed CIO of Prudential UK establish PruTech from 3 disparate IT organisations.

    • Delivered a new operating model (implemented as PruTech in Q4) comprising team structure, roles and budgets. This involved working with 2 international consultancies and internal HR management.
    • Extended this by creating the business case for outsourcing selected services.
    • Reviewed all projects against new business strategies advising if they should be continued. A significant number of projects were culled leading to improved development focus and cost savings through the release of contractors.

  • Head of Systems Development

    Prudential Assurance

    (Public Company; Insurance industry)

    June 2000 — May 2001 (1 year )

    HEAD OF SYSTEMS DEVELOPMENT – Prudential Financial Services.
    Staff headcount 150 and budget in excess of £30m.

    • Working with senior business managers and the programme office delivered an integrated services platform to support the launch of Stakeholder Pensions.
    • Managed the key supplier, ensuring a quality delivery to time and budget.
    • Established a new Systems Development team structure, including the recruitment of permanent staff to replace contractors in management roles.

  • Programme Director

    Prudential Assurance

    (Public Company; Insurance industry)

    October 1999 — May 2000 (8 months)

    PROGRAMME DIRECTOR - Prudential Group Pensions.
    Asked by the CEO to devise and implement a corporate intranet that would complement Prudential’s e-business strategy and help move staff from being internet aware to internet active.

    • Worked with Internal Communications and its selected agency to design the intranet look & feel. Agreed appropriate guidelines for staff use of the internet.
    • Designed the technical architecture and worked with network management and an external systems integrator to ensure a timely delivery of new web technology integrated into Prudential’s desktop.
    • Programme managed phase 2 with HR management and external consultants to build an intranet-only delivery of Flexible Benefits for all staff.

  • IT Strategy Manager

    Prudential Assurance

    (Public Company; Insurance industry)

    October 1998 — September 1999 (1 year )

    IT STRATEGY MANAGER – Prudential Life & Pensions.

    • Led a team of senior managers in Prudential to determine the best policy administration platform for future business and on to which existing business could be migrated at lowest cost: recommendations agreed and implemented by the UK Executive.
    • Working closely with Product Marketing established a new target operating model and supporting IT architecture in response to Stakeholder Pensions.

  • Marketing & Sales Director:- SWEC Ltd

    Scottish Widows

    (Public Company; Financial Services industry)

    January 1997 — September 1998 (1 year 9 months)

    MARKETING & SALES DIRECTOR – Scottish Widows Electronic Commerce Ltd. Promoted to a subsidiary, formed to establish the Group’s first website.

    • Conducted market and competitor research to establish the Group's on-line strategy, necessary budgets and expected new business targets, documenting this in a 3-year business plan, which received full Board approval.
    • Established and documented the website design, working closely with and training the corporate brand guardian, her team and chosen creative agencies.
    • Planned, implemented and managed an on-line advertising campaign.
    • Managed independent, qualitative focus group studies to establish public and professional opinion of our website design and content, using the results to make necessary changes before implementation.
    • Researched, tested and recommended a software solution that would allow customers on-line automated underwriting, application acceptance and self-service policy administration.
    • The website was launched on June 1997 on time, within budget, and with full sign off by all corporate stakeholders, generating, during Q3, customer visits and new business at the projected levels.

  • Programme Director

    Scottish Widows

    (Public Company; Financial Services industry)

    January 1995 — December 1996 (2 years )

    PROGRAMME DIRECTOR – Marketing & Sales Division
    Asked to direct development of a new, lower cost customer service centre including the selection of hardware and software, development and implementation into a newly refurbished site.

    • Managed the Invitation to Tender for the telephone switch and supporting Computer-Telephony-Integration software with a value in excess of £2million.
    • Led the design and development of a new customer database, new business processes supported by CTI and the first use of Unix and IP within the Group.
    • Managed the space planning, furnishing and installation of new equipment before handing over the call centre to line management.
    • During this period represented Scottish Widows on the ORIGO steering group, an industry wide initiative establishing an electronic trading platform.

  • Marketing Projects Manager

    Scottish Widows

    (Public Company; Financial Services industry)

    April 1992 — December 1994 (2 years 9 months)

    MARKETING PROJECTS MANAGER – Direct Sales
    Invited to help three others plan, recruit, manage and support a new direct sales team, with principal responsibility for IT strategy, design, development and implementation.

    • Delivered a £5m project equipping staff with a point of sale system linked to the branches, reducing the time and effort needed to process new business.
    • Recruited and managed a telephone based IT Service Delivery team providing support to users 24/7, achieving a 90% fix rate within 15 mins and ~100% system availability.
    • Designed and managed the integration of Dictaphone technology and e-mail enabling the creation of a new home based team of administrative staff costing less than half of traditional branch operations.
    • Created a tactical call centre using a budget of less than £100,000 making appointments for the sales team and eventually becoming the proof of concept for a strategic move away from field based sales.
    • Direct Sales became an integral part of the Group and an important source of new business at a much lower cost base than the traditional IFA market and a model for future joint ventures.

  • Marketing Projects Manager

    Equitable Life

    (Public Company; Insurance industry)

    October 1991 — March 1992 (6 months)

    Marketing Projects Manager – Marketing & Sales Division
    Seconded to Head Office to work with Marketing & Sales on IT related projects and to create a new management information system to help better manage the sales operation.

    • Designed and implemented a new management system recording sales visits made by each sales representative leading to an increase in productivity and, for the first time, a targeted number of weekly calls.
    • Specified requirements for new networked branch administration systems.
    • Researched and reported upon the emerging use of laptop technology for sales force automation.
    • Helped, as a steering group member, to implement document image processing.

  • Financial Consultant

    Equitable Life

    (Public Company; Insurance industry)

    September 1989 — October 1991 (2 years 2 months)

    Financial Consultant – UK Sales Division
    Selected to service existing accounts and generate new business.

    • Doubled new premium income from existing clients and established in excess of 50 new accounts including a number of group pensions and personal pension transfers of over £1m.
    • Successfully completed the society's financial consultancy training courses, a forerunner of the emerging Financial Planning Certificate.
    • Consistently in Top 30 of all UK consultants based upon new business.

  • Financial Consultant

    Financial Consultant (Various Roles)

    (Financial Services industry)

    January 1982 — August 1989 (7 years 8 months)

    Gained valuable experience in Financial Services, including 4 years, between 1984 – 1987, with Legal and General during which time he was consistently in the Top 50 of all its UK sales consultants.

    At other times Kevin worked on a self-employed basis. He advised individuals and small-medium sized enterprises on a full range of life assurance, single premium investments, personal, executive and corporate pensions.

Kevin Duffy’s Education

  • Queen's University Belfast

    Chemistry 1979 — 1981

Additional Information

Kevin Duffy’s Websites:

Kevin Duffy’s Interests:

Health Care in Africa, Web 2.0, Information Security

Kevin Duffy’s Groups:

  •    Corporate Social Responsibility (CSR) and Sustainable Development
  •    Global Health Council
  •    Africa NGO Network
  •    Canadian Friends of Pearl Children

Kevin Duffy’s Contact Settings

Interested In:

  • consulting offers
  • new ventures
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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