Peggy Sturman

Current

Product Manager at Thomson Reuters

Past

Web Project Manager/Quality Assurance Engineer at Connoisseur of Travel
Technical Support Specialist at LiveNote Inc.
Senior Quality Assurance Engineer at Pulse Entertainment

Assistant Store Manager & Coffee Master at Starbucks Coffee Company
Software Test Engineer at Microsoft
Senior Quality Assurance Engineer - Flash at Macromedia
Quality Engineer Lead at Adobe Systems Inc.

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Education

West Valley College

Recommended

4 people have recommended Peggy

Connections

105 connections

Industry

Computer Software

Peggy Sturman’s Summary

During my 8+ years in the industry I have become well versed in the software development lifecycle and built up versatile technical skills which are applicable to a wide range of technologies. I have experience working on feature teams as well as being a lead. I am a creative and energetic performer, willing to assume new assignments from conception to delivery. My reputation is that of having a passion for technology and being a self-starter that requires little to no supervision.

Peggy Sturman’s Experience

Product Manager

Thomson Reuters

(Public Company; TRI; Information Services industry)

February 2007 — Present (2 years 10 months)

* Setup and implement internal new product training.

* Ensure key scheduled products are successfully delivered on time.

* Serve as effective, external oversight for QA test process on new products.

* Coordinate internal beta testing of all Case Notebook and RealLegal products.

* Ensure effective advanced communication to all internal teams in regards to upcoming releases.

* Act as a liaison between Customer Technical Support and Engineering to help address customer issues and feature requests.

* Attend core implementation meetings, report status on open issues that are affecting schedules, and ensure proper ownership and priority of new issues established based on impact to schedule.
Web Project Manager/Quality Assurance Engineer

Connoisseur of Travel

(Non-Profit; 1-10 employees; Information Technology and Services industry)

April 2006 — August 2007 (1 year 5 months)

* Managed a team of Web Designers and Developers to ensure the quality of the Connoisseur of Travel web site and all on-time deliverables and maximize within budget guidelines.

*Code monthly newsletter in HTML and upload to web site.

*Test website for browser compatibility.

* Work directly with the CEO to ensure that the vision for Connoisseur of Travel web site is executed correctly.
Technical Support Specialist

LiveNote Inc.

(Public Company; 10,001 or more employees; Computer Software industry)

January 2006 — February 2007 (1 year 2 months)

* Provided technical support for RealLegal suite of products.

* Provided quality assurance for RealLegal suite of products.

* Logged bugs.

* Reviewed specs.

* Resolved escalated customer inquiries from phone, faxes and correspondence.
Senior Quality Assurance Engineer

Pulse Entertainment

(Privately Held; 11-50 employees; Computer Software industry)

June 2005 — November 2005 (6 months)

* Tested web services both on staged server and once it was deployed to client’s site (American Greetings, Bud Light, Blue Mountain Greetings, for example).

* Used Jmeter to create and maintain automated XML HTTP requests for Linux based servers using Java and Tomcat.

* Configured and maintained client machines to test various browsers IE5-IE6, Netscape 4.0-8.03, Mozilla up to 1.75 and Firefox releases configured to use multiple installs of Java 1.3.1 to current version.

* Recorded and tracked bugs.

* Wrote tests cases.

* Wrote test scenarios for usability testing.
Assistant Store Manager & Coffee Master

Starbucks Coffee Company

(Public Company; 1001-5000 employees; SBUX; Retail industry)

May 2004 — September 2005 (1 year 5 months)

Modeled the customer comes first attitude, delivered legendary five star customer service, and supervised partners to ensure they were delivering legendary customer service.
Software Test Engineer

Microsoft

(Public Company; 5001-10,000 employees; MSFT; Computer Software industry)

October 2000 — April 2003 (2 years 7 months)

* Wrote test design specs and test cases for Office .NET, PowerPoint and Office Art for Windows.

* Test Driver for Pluggable UI for PowerPoint.

* Wrote and maintained automation scripts for all testing areas using an in-house tool and Visual Basic 6.0.

* Logged bugs.

* Reviewed specs.

* Wrote scenario tests.
Senior Quality Assurance Engineer - Flash

Macromedia

(Public Company; 1001-5000 employees; MACR; Computer Software industry)

October 1999 — September 2000 (1 year )

* Developed feature areas in collaboration with software engineers.

* Reviewed and edited User Manuals for Flash.

* Contributed to feature planning.

* Created test plans and wrote scenario tests.

* Developed, executed, and maintained test cases in HTML and Flash for functional areas of responsibility.

* Recorded and tracked bugs.

* Communicated with beta testers.
Quality Engineer Lead

Adobe Systems Inc.

(Public Company; 1001-5000 employees; ADBE; Computer Software industry)

April 1992 — September 1999 (7 years 6 months)

* Lead testing efforts for Acrobat Capture software and Capture, Import and Scan Plug-ins for Acrobat under the Macintosh and Windows environments.

* Authored and reviewed technical support documents for the Adobe Support Knowledgebase.

* Performed localization testing for the Capture product (Tier 1 & 2).

* Configured hardware for testing.

* Planed the testing documentation.

* Wrote and executed test cases.

* Documented bugs in the Vantive database.

* Worked closely with Technical Support to help resolve customer related issues.