Pedro Tavares Silva

Current

• Coordinator at Serviços de Planeamento e Controlo Organizacional at MAPFRE Seguros

Connections

102 connections

Industry

Insurance

Websites

• My Company
• My Association

Pedro Tavares Silva’s Summary

Experienced in leading change management projects that require both IT technical skills and the ability to overcome complex barriers to the introduction of changes, and in the management of nationwide IT infrastructure, IT Security, Business Continuity, Service Level and IT project management.

My professional goal is to develop ambitious projects that defy what is perceived as possible, making strategic changes happen in the real world.

Pedro Tavares Silva’s Specialties:

ITIL Managers (ISEB - 2006) and ISO/IEC 20000 consultant certificate (itSMF - 2006).

Pedro Tavares Silva’s Experience

• Coordinator at Serviços de Planeamento e Controlo Organizacional

  MAPFRE Seguros

  (Privately Held; Insurance industry)

  January 2009 — Present (1 year )

  Coordinator of Serviços de Planeamento e Controlo Organizacional at MAPFRE Seguros, responsible for:
  - Business Process Management
  - Strategic planning
  - Service Level Management
  - ITIL training
  - IT Service Continuity Management
  - Web presence development and promotion (consultant)

Additional Information

Pedro Tavares Silva’s Websites:

• My Company
• My Association