EMEA Business Process Manager at Hewlett-Packard
Brussels Area, Belgium
EMEA Business Process Manager at Hewlett-Packard
Brussels Area, Belgium
Performance driven project manager with strengths in the communication field, public relations. International and multicultural environment oriented.
Skilled in assembling cohesive teams and linking individual motivation with organizational mission.
Knowledge in HR negotiation techniques.
Expertise in conducting multimedia projects (technology industry).
Project Management - Communication (PR) :
Design an organisation capable of aligning its project activities with its business strategy, in real-time
Develop the capability to respond quickly, fully, and seamlessly to global customers' expectations
Successfully resolve the range of "people issues"
Identify and create the optimal matrix structure for your organisation
Generate risk management plans
Develop fact-based data for effective decision making
(Public Company; HPQ; Computer Hardware industry)
November 2009 — Present (1 month)
I'm currently working at HP as an EMEA Business Process Manager. My main responsibilities are handling the contact/user management (Siebel database) and "profiling" process optimization processes.
(Public Company; HPQ; Computer Hardware industry)
November 2008 — November 2009 (1 year 1 month)
I'm responsible for developing channel intelligence and sales processes to support and grow the commercial and enterprise channel partner business. Both Operational & Marketing areas are covered in this team.
(Public Company; HPQ; Computer Hardware industry)
January 2007 — November 2009 (2 years 11 months)
I'm responsible for the local end to end operational execution of the Marketing Investment Funds program for the HP Preferred Partners.
(Public Company; HPQ; Information Technology and Services industry)
September 2007 — November 2008 (1 year 3 months)
Monitoring and coordinating the program & project through all phases of a project: scoping, design, construction, testing, implementation and warranty period the deployment manager is handling :
• Business process integration in country/EMEA
• Synchronize EMEA roll out to local country schedule (and reverse)
• Coordinate internal & partner communication
• Manage virtually team of country contributors to project deployment, bring structured methodology and project management skills into projects
• Guide all impacted parties through management of change and trainings
(Privately Held; 10,001 or more employees; Supermarkets industry)
March 2004 — April 2004 (2 months)
Recruited for an internship managing the web developments and marketing strategies of a new payment card (carte PASS) on national level. Also accountable for administrative tasks (organized staff meetings and responded to an average of 60 service inquiry phone calls a day to the customer support service).
Accomplishments as Customer Relationship Manager :
· Processed the launch of a payment card for the whole distribution branch of the company.
· Conducted a review of the recruitment module of the organization.· Initiated a communication plan introducing the new board members through the intranet and the company journal.
· Updated the content and clarified the design of the company website which generated a growth of 4 % unique visitors.
2005 — 2006
Certification , Company & Business Management , 2005 — 2005
CERTIFICATION : COMPANY & BUSINESS MANAGEMENT / HR MANAGEMENT
Introduction to Finance, Accountancy, E-business and Marketing. Establishing a payroll and negotiation techniques in a collaborative environment.
MA , Communication : Public Relations , 2002 — 2004
MASTER DEGREE IN COMMUNICATION : PUBLIC RELATIONS
Corporate social responsibility, partnership and stakeholder satisfaction, organisational culture development.
BA , Communication , 1999 — 2002
BILINGUAL BACHELOR OF INFORMATION & COMMUNICATION (French/Dutch)
Industry life cycles (implementing changes), knowledge management, performance evaluation techniques, goals and feedback diagnose.
High School Degree , 4 languages : French, Dutch, English, German , 1992 — 1998
project management, portfolio management, program management, PMI, PMP, CAPM, risk analysis, cost control, planning, execution, new technology, telecommunication, communication, public relations, belgium, brussels, irland, dublin, online gaming, swat4,
Project management Institute, Gantthead, Stanford SAPM Alumni, ICHEC-Entreprises
STANFORD ADVANCED PROJECT MANAGER CERTIFICATION (2006)
ICHEC BUSINESS SCHOOL (COMPANY &BUSINESS MANAGEMENT)CERTIFICATION (2005)
MASTER DEGREE IN COMMUNICATION : PUBLIC RELATIONS (2004)
BILINGUAL BACHELOR OF INFORMATION & COMMUNICATION (French/Dutch) (2002)