Andrew Miller

Current

• Board President at Inclusion Inc
• Part-time Grad Student at George Fox University

Past

• Senior Small Business Advocate III at Yahoo!
• Customer Support/Operations; Marketing/Administrative Assistant at Kryptiq Corporation
• Office Manager at Gateway Solutions, Inc

• Member Services Representative at Oregon Symphony
• Volunteer [unpaid] at Third Floor Youth Services
• Collector: Overlimit Accounts at Wells Fargo Card Services
• Assistant General Manager; Senior Front Desk; Night Auditor at Royal Host Hotels

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Education

• George Fox University
• Linfield College
• George Fox University

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Recommended

16 people have recommended Andrew

Connections

145 connections

Industry

Non-Profit Organization Management

Andrew Miller’s Summary

My work experience includes marketing, sales, and operations support for electronic medical record software that utilizes interoperability and connectivity.

Other positions I have held have required a high degree of written and verbal communication, extensive customer support, an understanding of accounting and auditing principles, the ability to quickly troubleshoot issues and develop tentative solutions, and employee hiring, training, and performance reviews.

My background includes having worked in developing market situations at start-up, small, medium-sized, and major corporation environments. I have also worked at small to medium sized non-profit organizations.

I will be finishing my masters degree by April 2009 and eventually plan to utilize it either in a counseling setting or in my writing (articles, books, and possibly some poetic work – either with music or without).

Andrew Miller’s Specialties:

Software includes SalesForce, Microsoft Office Suite, QuickBooks, MS CRM, and Adobe Standard & CS2.

Financials (banking, accounting, auditing, P&L, payroll, budget creation).

Data processing (analysis and reporting, develop and maintain a pure system of record).

Process improvement (develop workflows and implement appropriate technology to increase efficiency and customer satisfaction, and decrease errors and waste).

Andrew Miller’s Experience

• Board President

  Inclusion Inc

  (Non-Profit Organization Management industry)

  May 2008 — Present (1 year 3 months)

  Inclusion Inc. supports adults with developmental disabilities living in Multnomah and Clackamas counties. More information can be found at http://www.inclusioninc.org

• Part-time Grad Student

  George Fox University

  (Educational Institution; 201-500 employees; Higher Education industry)

  September 2004 — Present (4 years 11 months)

  Currently a part-time student working on my Master's degree. Expected graduation April 2009.

• Senior Small Business Advocate III

  Yahoo!

  (Public Company; YHOO; Internet industry)

  August 2008 — May 2009 (10 months)

• Customer Support/Operations; Marketing/Administrative Assistant

  Kryptiq Corporation

  (Privately Held; 51-200 employees; Computer Software industry)

  February 2005 — December 2007 (2 years 11 months)

  Operations/Customer Support (11/06-12/07)
  * Assisted customers with software technical support.
  * Solely responsible for entering/maintaining customer data for approximately 750 accounts.
  * Designed and maintained product packaging and customer-facing Operations literature.
  * Researched and introduced workflow changes to allow quicker responses to customer support requests, saving up to four hours per case and reducing customer confusion.
  
  Marketing/Administrative Assistant (2/05-11/06)
  * Researched and analyzed marketing data for VP of Marketing.
  * Sales and Marketing support.
  * Organized bi-weekly training lunches for employees.
  * Devised workflow to send collateral packets to potential leads electronically. This shortened our turnaround from four days to less than half a day, reduced our physical mailing by 95 percent, and allowed the customer a personalized response on the same day.
  * Updated expense report form in Excel decreasing processing time and errors.

• Office Manager

  Gateway Solutions, Inc

  (Privately Held; 1-10 employees; Computer Software industry)

  March 2007 — August 2007 (6 months)

  * Responsible for bi-monthly employee and contractor payroll.
  * Solely responsible for Accounts Payable and Receivable.
  * Physically and electronically shipped products to customers, reordering inventory as necessary.
  * Constantly maintained and updated customer data in company databases.

• Member Services Representative

  Oregon Symphony

  (Non-Profit; 51-200 employees; Fund-Raising industry)

  November 2003 — July 2005 (1 year 9 months)

  11/03-03/04 and 09/04-7/05
  * Tele-fundraiser for public school music education programs.
  * Educated donors by communicating benefits of sponsorship.
  * Included some sales cold calling.

• Volunteer [unpaid]

  Third Floor Youth Services

  (Non-Profit; 11-50 employees; Religious Institutions industry)

  2003 — 2005 (2 years)

  * Handed out supplies to Portland street kids.
  * Worked on small team to develop long term (20 year) plan for organizational growth.
  * Researched and wrote articles for newsletters and press releases.
  * Proofread grant applications, letters, and website pages.
  * Developed and created organizational materials including fliers and brochures.
  * Researched and compiled a list of Portland area services to assist young people.

• Collector: Overlimit Accounts

  Wells Fargo Card Services

  (Public Company; 10,001 or more employees; WFC; Banking industry)

  February 2004 — September 2004 (8 months)

  * Collected on overlimit credit card accounts.
  * Researched problems with accounts and offered solutions.
  * Maintained and updated customer banking records and ensured security of data in strict compliance with federal law.
  * Cross sold bank products.

• Assistant General Manager; Senior Front Desk; Night Auditor

  Royal Host Hotels

  (Privately Held; 201-500 employees; Hospitality industry)

  March 2000 — September 2003 (3 years 7 months)

  Assistant General Manager (8/02-8/03)
  * Co-managed airport hotel and supervised 20-30 (hiring, performance reviews, coaching).
  * All Senior Front Office Manager responsibilities.
  
  Senior Front Office Manager (6/01-8/02)
  * Managed front office team (hiring, performance reviews, coaching).
  * Supervised all hotel financial activities and reported monthly P&L to corporate executives.
  * Traveled to other hotels in our chain to act as temporary manager, train staff, and bring hotel into compliance with company Standard Operating Procedures.
  * Created budgets for hotels with annual revenues exceeding $1 million.
  * Responsible for security of property safe and daily bank deposits exceeding $1000.
  
  Night Auditor (3/00-6/01)
  * Audited daily business and reconciled all discrepancies.
  * Created Excel-based workbooks and migrated paper-based accounting system into them resulting in reduced errors and saving 10-20 employee hours each month.

Andrew Miller’s Education

• George Fox University

  MA Spiritual Formation , 2004 — 2008

• Linfield College

  BA Arts & Humanities , Communications, Philosophy, Music , 1999 — 2001

• George Fox University

  Music, Writing/Lit, Communications 1994 — 1997

  I attended for three years and then transferred to Linfield's Degree Completion Program to finish my degree.

  Activities and Societies:

  Student Newspaper (Editor-in-Chief, News Editor, Staff Writer), Pianist, played tuba in the concert band, TA for Senator Mark Hatfield and Professor Ralph Beebe, worked for a year in the George Fox Public Information Office, DJ for KFOX radio, mentored a 4th grader in the "Little Bruins" program

Additional Information

Andrew Miller’s Interests:

I am an experienced writer and have displayed my photography around Portland. In 2004 I wrote and directed a one-act play for a “night of one acts” in McMinnville, OR. I enjoy technology, camping, hiking, live music, independent and foreign films, and philosophy.

Andrew Miller’s Groups:

Completed the Toastmasters Basic Speech program in 1997.

•    George Fox University Alumni

Andrew Miller’s Honors:

Honorable Mention – Customer Service, Royal Host Hotels and Resorts, 2002.

Best News Series, Oregon Newspaper Publisher’s Association, 1997.

Honorable Mention – News Series, Oregon Newspaper Publisher’s Association, 1996.

Andrew Miller’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch