Senior Airport Services Agent at Qatar Airways
Russian Federation
Senior Airport Services Agent at Qatar Airways
Russian Federation
Civil Aviation professional with profound knowledge of airport operations and an ambition to utilize it to the Company's benefit as a Duty Officer/Station Manager.
Ramp handling, Load Control, Weight and Balance, administration of airport operations (billing, policies and procedures, negotiations with GHA management).
(Government Agency; 5001-10,000 employees; QR; Airlines/Aviation industry)
October 2007 — Present (2 years 2 months)
A certified Load Controller licensed to handle A319, A320, A321, A300, A330, A340, B777.
2 years of Load Planning (Dangerous Goods Handling certificate), Load Control, and Ramp activities.
Supervision of check-in and ticket counter activities.
Working with GHA Management to ensure Company policies and procedures are adhered to and customer service level is maintained according to the highest standards.
(Privately Held; Staffing and Recruiting industry)
August 2006 — October 2007 (1 year 3 months)
(Public Company; Oil & Energy industry)
October 2005 — August 2006 (11 months)
A Japanese B2B company, selling equipment to various oli&gas companies and industrial plants across Russia. With Sojitz I was in charge of vacuum heat-treatment furnaces sector and acted as key account manager for UMPO plant - a manufacturer of engines for civil and military aviation.
(Airlines/Aviation industry)
November 2003 — October 2005 (2 years )
Reservations & Ticketing
- Booking and issuing air tickets, Stopover vouchers
- Reissues, rerouting
- Denied Boarding Vouchers, MCOs for additional services
Ramp Handling
- Pre-flight telexes (estimated cargo, estimated passenger load, catering, etc.)
- Aircraft handling (cleaning, fueling, catering, etc.)
- Issuing Passenger manifest, General Declaration, Load sheet, Trim sheet, Zero Fuel Weight and other flight-related documentation
- Acting as a key contact person for crew, engineers, customs and immigration services
- Closing flight, reporting flight in the system, sending final telexes to HQ
Check-In
- Check-in supervision – East-Line Check-in system, DCS Check-In
- Handling excess baggage cases
- Flight delays and cancellations handling
- Flight finalization and reports to HQ
- Deportee handling
Lost luggage
- Handling passengers, resolving issues
- Working in Worldtracer – finding lost bags and forwarding them to passengers
- Constant passenger contact
(Privately Held; Leisure, Travel & Tourism industry)
2000 — 2003 (3 years )
1999 — 2004