Kate Ritter

Current

Owner at PC9LIVES
Owner at Willow The Good

Past

Contractor - IT Services at Mellon Bank
Customer Service Rep at Locate Plus
IT Technician at LDG Reinsurance

Secretary at Attachmate

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Recommended

22 people have recommended Kate

Connections

96 connections

Industry

Information Technology and Services

Websites

Kate Ritter’s Summary

CONTRACTOR - MELLON BANK, EVERETT, MA
Contract work for Mellon Bank. Using Altiris, deployed over 100 workstations. Troubleshooting, installation hardware, software. Active Directory.

PC9LIVES
Contract work for home and small business clients:
• virus/spyware removal
• hardware/software installs
• wireless setup
• troubleshooting and rebuilding of PCs
• hard drive recovery
• install and troubleshoot hardware
• configure and troubleshoot PDA’s, scanner, printers

Microsoft Windows 2000 certification classes - 2151, 2152, 2153 & 2154
Microsoft NT classes – Support NT (922) – Admin NT (803)
Microsoft Exchange 5.5(1026)
Symantec Ghost Administration
Active Directory

SOFTWARE: Office 97-2000-2003-2007, IBM Client Access, Outlook, Goldmine, Supportmagic, Blackberry, FrontPage, Norton Anti-Virus, Cisco VPN Client, Trend Anti-virus, McAfee, Ghost

OPERATING SYSTEMS: Windows Vista, XP, 2000, Windows NT, Windows 95/98, AS 400, and MS DOS
MISC: Trainer, type 89 wpm, software/hardware installation, HTML, PC troubleshooter

Kate Ritter’s Specialties:

Desktop support, software training, customer service, troubleshooting, wireless, home networking.

Kate Ritter’s Experience

Owner

PC9LIVES

(Information Technology and Services industry)

January 2001 — Present (8 years 11 months)
Owner

Willow The Good

(Entertainment industry)

January 1985 — Present (24 years 11 months)

Improv teaches both the performer and non-performer listening, cooperation and timing skills. It is fun and you learn while laughing. People who play together work better with each other. I teach improv to organizations and small grouups.
Contractor - IT Services

Mellon Bank

(Information Technology and Services industry)

August 2008 — January 2009 (6 months)

Contracted to work on several IT projects. Using Altiris, deployed over 100 workstations. Troubleshooting, installation hardware/software, Active Directory.
Customer Service Rep

Locate Plus

(Public Company; 51-200 employees; Information Technology and Services industry)

June 1992 — September 2008 (16 years 4 months)

Customer service for informational service company.
IT Technician

LDG Reinsurance

(Information Technology and Services industry)

1999 — 2002 (3 years )
Secretary

Attachmate

(Information Technology and Services industry)

1994 — 1997 (3 years )