Paul Crook

Current

Vice President at IBM

Past

Managing Partner - Government at Fujitsu Services' Business Transformation Group
Regional Managing Partner at Accenture
VP at AT&T Solutions Strategy Services

Business Transformation - A&D specialist team at Gemini Consulting
Principal Consultant at PA Consulting
Diplomatic Officer at Foreign and Commonwealth Office

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Education

Cass Business School
University College London, U. of London

Recommended

31 people have recommended Paul

Connections

375 connections

Industry

Management Consulting

Paul Crook’s Summary

Managing Partner for Government in the Business Transformation Group, Fujitsu Services EMEA - providing 'C-level' strategy and transformation advice to leading European public and private sector organisations - focus on taxation, welfare, counter terrorism, border management, identity, Lean/Six Sigma, transformational government, customer experience.
Accenture - Regional Managing Partner for Government CRM, Immigration, Justice and Public Safety from 2002-2006 across EMEA, Canada and Latin America.
Accenture - Communications, High Technology and Media Partner across Europe from 2000-2002 - clients included fixed and mobile operators, MVNO, media and retail.
Accenture - Head of Strategy Consulting and Telecommunications in Eastern Europe from 1997-2000.
AT&T Solutions Strategy Consulting - Head of Financial Services in the UK.
Gemini Consulting - 3 years in transformation strategy (Analysis and Design team).
PA Consulting - 5 years strategy across public and private sectors.
HM Foreign and Commonwealth Office - Diplomatic Officer from 1981-89 with experience in regional policy, finance, strategy and IT.

Paul Crook’s Specialties:

Business strategy. Business transformation. Government - national security, counter terrorism, border management, identity, police, immigration, justice, citizen-centric government, CRM, e-government, tax and revenue, customs, justice, intelligence, performance management and strategy. Telecoms, media, retail, transport and financial services - transformation, strategy, CRM and performance. International foreign affairs.

Paul Crook’s Experience

Vice President

IBM

(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

July 2008 — Present (1 year 1 month)

I lead IBM's International Operating Strategic value Creation Team for their North-East EMEA Public Sector business. My team pro-actively develops ambitious and innovative large scale business transformation programmes. These integrate IBM's world leading consulting, systems integration, outsourcing and technology offerings to transform a client's business.
Managing Partner - Government

Fujitsu Services' Business Transformation Group

(Public Company; 10,001 or more employees; Information Technology and Services industry)

September 2006 — June 2008 (1 year 10 months)

Focused on growing Fujitsu’s government business, especially the UK Transformational Government agenda. Notable successes include: directing the development of Fujitsu’s market positioning around citizen-centric service transformation including citizen and front-line staff research programmes, authoring articles and speaking at key events; introducing Lean to the UK Department of Work and Pensions and deepening Fujitsu’s consulting focused relationships; leading the stakeholder relationship development around identity management, including the well received input to the Crosby review, plus developing the citizen value based vision for the NIS bid; providing thought leadership and alliance strategy input to major policing bids; developing executive level relationships by bringing transformation thinking to the Cabinet Office, HMRC, British Council and the Home Office; leading the development of strategies to support the development of UK’s counter-terrorism and security capabilities.
Regional Managing Partner

Accenture

(Public Company; 10,001 or more employees; acn; Management Consulting industry)

April 1997 — August 2006 (9 years 5 months)

Supervised FY05 qualified pipeline of $925m, sales of $338m and revenues of $386m. Grew CRM sales from $21m in FY02 to $246 in FY04. Ranked OUTSTANDING by global practice leads. Ranked in top 10% of UK Partners for leadership. Clients include: (UK) Security Service, DWP, Home Office, Police (GMP, Notts, Northants), e-Borders and ID cards; (other) South African Revenue Service, Citizenship and Immigration Canada, French Senate (policing effectiveness), An Garda Siochana plus others in Belgium, Finland, Germany, Italy, Norway, Portugal, Spain and USA. Wrote white papers on Border Management, Policing, Immigration and Citizen-centric Government.
Partner in UK Comms and High Tech (C&HT) for WorldCom, Argos, Telenor Mobil and Antenna TV.
Head of Strategy in Prague, doubled practice in two years and regional C&HT Strategy Lead, doubled revenues and grew C&HT practice by 500% over three years.
VP

AT&T Solutions Strategy Services

(Public Company; 10,001 or more employees; Management Consulting industry)

December 1996 — March 1997 (4 months)

Strategy consulting. Head of Financial Services client business. Delivered a major CRM performance improvement programme at the National Westminster Bank’s customer service contact centre operations.
Business Transformation - A&D specialist team

Gemini Consulting

(Management Consulting industry)

July 1994 — November 1996 (2 years 5 months)

Delivered various large scale transformations plus strategy and CRM engagements working with clients in most European countries and South Africa in the following sectors: Telecommunications (Telecom Italia, South Africa Telkom, Telenor), Financial Services (Credit Lyonnais, AXA Assurance, Banco Portugues do Atlantico), Manufacturing (Rhone Poulenc, Philips, Rover) and Transport (BAA).
Principal Consultant

PA Consulting

(Management Consulting industry)

August 1989 — June 1994 (4 years 11 months)

Worked in the Strategic Consulting Group initially for Government clients (including: Ministry of Defence, H.M.Customs & Excise, Department of Education, Department of Employment, Department of Health, Office of Water Services, Solicitors’ Complaints Bureau, Building Societies Commission) and subsequently primarily for private sector clients (including: GKN, BT, Agip Petroli, BAT, Lazard’s). Responsible for Client Development in the European Commission and UK Security and Intelligence community.
Diplomatic Officer

Foreign and Commonwealth Office

(Government Agency; 10,001 or more employees; International Affairs industry)

August 1981 — August 1989 (8 years 1 month)

Roles included: Internal consultant developing information and IT strategies for global policy work as well as advisor on policy and security committees relating to operational processes and information technology; managing the development and monitoring of service-wide budget forecasts and estimates, working closely with H.M.Treasury; Arabian Gulf policy development focusing on regional security.

Paul Crook’s Education

Cass Business School

MBA , Business Administration - Marketing , 1992 — 1993
University College London, U. of London

French , Language and Literature , 1976 — 1981

Activities and Societies:

Student representative for two years' running. Directed prize winning play in French.

Additional Information

Paul Crook’s Interests:

Has led engagements in bi-lingual French, fluent Italian, speaks some German, Greek and Spanish plus a smattering of Czech and Hungarian. Taught English at Lycee Henri IV in Paris. Resided in Paris, Hamburg, Budapest and Prague.