
Independent Information Technology and Services Professional
Modesto, California Area

Independent Information Technology and Services Professional
Modesto, California Area
Have a lot of experience in handling customers face to face as well as performing technical tasks and getting my hands dirty running cable when needed. Am always open to new challenges and new learning experiences.
Code compliance, Customer Service
(Self-Employed; Writing and Editing industry)
May 2003 — Present (6 years 3 months)
On site installation of Hughes satellite networking equipment. Network integration and installation for residential and commercial locations. Network troubleshooting.
(Public Company; 5001-10,000 employees; Government Relations industry)
November 2000 — October 2002 (2 years)
Call volume forecasting for large capacity relay center for the deaf. Prepared scheduling requirements based on forecast data. Processed data for high volume fast handle time call center max ATA 4 seconds with zero hold time allowed due to government regs. Developed automated software (using SQL and Microsoft Access) to speed up handling of volume spikes and falicite better service for employee scheduling concerns. Developed specialized procedures for transferring call volume data from MCI proprietary network software.
(Privately Held; 51-200 employees; Information Technology and Services industry)
June 1998 — October 2000 (2 years 5 months)
Cable installations for residential and commercial accounts. Installations of communications networks in new constructions and retrofits.
Computer Science 1992 — 1994
Networking, Hardware, Web programming, PHP, MySql
A+ certification
Hughes Certified Satellite Installer
Beyer High School Honor Roll 1985