Paul Tugman

Current

• Network Installer at Self Employed (Self-employed)

Past

• Forcasting and Scheduling Specialist at GC Services
• Communications Contractor at Comm Con

Education

• Modesto Junior College

Connections

4 connections

Industry

Computer Hardware

Websites

• myspace
• facebook
• My Website

Paul Tugman’s Summary

Have a lot of experience in handling customers face to face as well as performing technical tasks and getting my hands dirty running cable when needed. Am always open to new challenges and new learning experiences.

Paul Tugman’s Specialties:

Code compliance, Customer Service

Paul Tugman’s Experience

• Network Installer

  Self Employed (Self-employed)

  (Self-Employed; Writing and Editing industry)

  May 2003 — Present (6 years 3 months)

  On site installation of Hughes satellite networking equipment. Network integration and installation for residential and commercial locations. Network troubleshooting.

• Forcasting and Scheduling Specialist

  GC Services

  (Public Company; 5001-10,000 employees; Government Relations industry)

  November 2000 — October 2002 (2 years)

  Call volume forecasting for large capacity relay center for the deaf. Prepared scheduling requirements based on forecast data. Processed data for high volume fast handle time call center max ATA 4 seconds with zero hold time allowed due to government regs. Developed automated software (using SQL and Microsoft Access) to speed up handling of volume spikes and falicite better service for employee scheduling concerns. Developed specialized procedures for transferring call volume data from MCI proprietary network software.

• Communications Contractor

  Comm Con

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  June 1998 — October 2000 (2 years 5 months)

  Cable installations for residential and commercial accounts. Installations of communications networks in new constructions and retrofits.

Paul Tugman’s Education

• Modesto Junior College

  Computer Science 1992 — 1994

Additional Information

Paul Tugman’s Websites:

• myspace
• facebook
• My Website

Paul Tugman’s Interests:

Networking, Hardware, Web programming, PHP, MySql

Paul Tugman’s Groups:

A+ certification
Hughes Certified Satellite Installer

Paul Tugman’s Honors:

Beyer High School Honor Roll 1985

Paul Tugman’s Contact Settings

Interested In:

• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch