BPM Programme Manager at HML
Bradford, United Kingdom
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Paul Swinson’s Summary
A highly successful and driven Business Change Programme/Project Manager, skilled in delivering company wide, cost-effective solutions within the UK’s number 1 financial outsourcing organisation. Experienced in the areas of Programme/Project Delivery, Business Change and Supplier Management with excellent organisational, communication and relationship skills. Equally comfortable in Programme/Project Management, Consultancy or Management.
Paul Swinson’s Specialties:
Business Change
Business Transformation
Lombardi TeamWorks implementation
Business Process Management (BPM)
Programme Management
Project Management
PRINCE2 Practitioner
Financial Services
Outsourcing
Supplier Management
Operational Management
Paul Swinson’s Experience
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BPM Programme Manager, Lombardi TeamWorks Implementation
HML
(Privately Held; Financial Services industry)
October 2007 — Present (2 years 3 months)
***2009 Global Award for Excellence in BPM & Workflow winner***
Programme Manager responsible for implementing a large scale, multi million pound, high profile BPM solution (Lombardi TeamWorks) initially across the credit management area which consists of 350+ end users and the management of 50k+ client accounts.
Managed a programme team with 7 direct reports and up to 50 matrix reports across Business, IT and Architecture workstreams. Total effort expended circa 45 man years.
Managed stakeholders at Director level, Senior Client management & direct supplier management.
The system has been integrated with the core mainframe & external communication systems and is real time event driven.
Short listed in the top 3 entrants for the Credit Today awards Best Use of Technology category.
HML (Homeloan Management Ltd) is the UK's leading provider of outsourced mortgage administration services. With a client portfolio including some of the largest players in the UK and US financial markets and currently managing in excess of £46bn of assets. -
Project Manager, New Clients
HML
(Privately Held; Financial Services industry)
May 2006 — October 2007 (1 year 6 months)
Managed the boarding of new clients onto HML’s IT and business servicing platform. Successfully delivered a number of client facing projects ranging from specialist niche ventures to large scale investment banks. Responsible for delivery from post sales process to handover to BAU. Managed 2 direct reports and up to 20 matrix reports. Average project budget £250K, circa 400 man days effort.
Successfully boarded 4 new lenders including a specialist start up venture, the first of its kind into HML.
Developed and refined the new client process to improve quality, remove risk and reduce timescales
Built strong relationships with the sales team and the clients to ensure expectations were managed and met.
Managed the recruitment process for Project Managers -
Operations Manager
HML
(Privately Held; Financial Services industry)
September 2003 — May 2006 (2 years 9 months)
Managed specialist team of 15 staff, Responsibilities included: Workload Management, Performance Management, Project Liaison, Coaching and Mentoring, MI Reporting, Solicitor Panel Management, Dispute/Complaint Management and Recruitment.
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Operations Consultant
HML
(Privately Held; Financial Services industry)
August 2002 — August 2003 (1 year 1 month)
Worked as part of a specialist team within ops to ensure lenders interests were registered and their interests protected. Responsibilities included: Engagement with solicitors to track progress of registration, working with HM land registry to identify the current position of lenders charge registration, producing MI to track progress across multiple menders.
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Placement Officer
Medacs Healthcare Services PLC
(Hospital & Health Care industry)
November 2001 — August 2002 (10 months)
Healthcare Recruitment
Managed a bank of 140 full time & part time locum doctors, Responsibilities included: Matching doctors grades and specialties to jobs, Ensuring doctors files were kept up to date, Ensuring doctors had the relevant right to work in the UK, Ensuring doctors had the relevant medical clearance, Negotiating rates with doctors and hospitals. -
Operations Consultant
HML
(Privately Held; Financial Services industry)
October 1999 — November 2001 (2 years 2 months)
Worked as part of a busy team administering legal transfers of title deeds. Responsibilities included: Ensuring clients legal title was secured on properties, reporting progress to the project team dealing with the portfolio trades, engagement with solicitors, HM land registry and clients.
Paul Swinson’s Education
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SCC
Advanced Business Studies 1997 — 1999
PRINCE2 Practitioner
Additional Information
Paul Swinson’s Websites:
Paul Swinson’s Groups:
PRINCE2™ Certified
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ECM BPM -
Project Manager Networking Group -
PRINCE2 Project Management & MSP Programme Management + Subgroups -
LinkedBPM -
Programme Managers / Directors -
Business Process Professionals -
Project & Programme Management -
Lombardi TeamWorks Users -
Planning, Project, Programme & Portfolio Management -
ReThink Recruitment IT, BI and CRM Professionals Group (SAS, SAAS, BO, Cognos, Siebel) -
Business Process Mapping Group -
Gartner Business Process Management (Xchange) -
Computer People - Network North -
Medacs Nursing in New Zealand
Paul Swinson’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
