Paul Seibert, PMP [LION]

Past

• Technical Project Manager at FairPoint Communications
• VUI Program Manager at Silverlink Communications
• Project Manager at Coldwell Banker Residential Brokerage

• Director of eCommerce, Principal, Co-founder at TSN Corporation
• eCommerce Project Manager at Phifer Optical Wire Products
• Senior Telecommunications Analyst at Fleet Bank
• Business Analyst at IBM

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4 more...

Education

• University of Alabama
• Acton - Boxborough, MA Regional High School

Recommended

7 people have recommended Paul

Connections

500+ connections

Industry

Computer Software

Websites

• HubTechInsider.com
• Buy My Natick Office Bldg!
• Follow me on Twitter

Paul Seibert, PMP [LION]’s Summary

Senior Technical Program Manager with proven skills in client relationship management, delivery team leadership, and strategic process improvement. eCommerce and software specialist with experience in professional services. Solid background in program, product and project management balanced with a very robust technical development background. Adept at communicating at all levels of an organization. Experience building and organizing multi-disciplinary project teams of 15 to 25 individuals to ensure maximum performance.

CERTIFICATIONS:

• CPC, Certified Public Consultant

TELECOMMUNICATIONS INDUSTRY EXPERT:

• Senior Telecommunications Analyst at Fleet Bank's Equipment Management Group during the late 90's fiber buildout.

• Deep industry knowledge base and skills with provisioning and maintenance applications. Telecommunications billing expert. CLEC and ILEC operations and access using applications such as Siebel, Kenan, Metasolv, M6, Lawson, Remedy, Wisor, Oracle e-business, ebusiness, Kansys, CDG CABS.

Paul Seibert, PMP [LION]’s Specialties:

Ecommerce
Telecommunications
Healthcare
Real Estate
Software Development - Requirements gathering
Functional Specifications

Growth * Turnarounds * Emerging Markets * Corporate Strategy * General Management * Marketing * Channels * Sales

Visio, Excel, PowerPoint, Project, Dreamweaver, Flash, Photoshop, Case Complete, Rational Rose, Oracle, SQL Server

Java, J2EE, SEAM, JSP, Servlets, SOAP, AJAX, Ruby, Ruby on Rails, .NET, ASP, VB, C#, C++

XML, CSS, VXML, CCXML, CallXML, UML, SQL

Paul Seibert, PMP [LION]’s Experience

• Technical Project Manager

  FairPoint Communications

  (Public Company; FRP; Telecommunications industry)

  October 2008 — October 2009 (1 year 1 month)

  o Developed and implemented IT policies and procedures regarding all phases of application development.
  o Identified opportunities for improvement within the IT teams and implements solutions.
  o Developed service level standards and ensures accountability for IT teams.
  o Worked with staff from various parts of the organization to address systems problems.
  o Captured needs and directions from internal and external sources.
  o Developed requirements documents.
  o Built and organized project teams to ensure maximum performance.
  o Supported engineering to understand, evaluate, build, and release features.
  o Developed test capabilities.
  o Provided positioning of new capabilities.
  o Developed n-tier architecture systems for Fairpoint’s applications infrastructure.
  
  
  • Telecommunications Infrastructure Cutover: Gathered requirements from C-level executives throughout the Fairpoint organization as well as Central Office and Business Unit Managers. Application was delivered on time and under budget. In the telecommunications industry, a cutover is defined as the physical changing of lines or trunks from one phone system to another, In March of 2007, Fairpoint Communications purchased the landline operations of Verizon in New England. With the $2.3 Billion deal, Fairpoint became the country’s eighth-largest telephone company. The deal included 1.6 million phone customers and 230,000 high-speed internet customers. Transferring Verizon’s systems to new lines, switches and other equipment in an organized and timely fashion, while being able to effectively monitor progress and reporting such to the public utility commissions of the New England states, was vital to Fairpoint’s success.

• VUI Program Manager

  Silverlink Communications

  (Privately Held; Computer Software industry)

  March 2007 — October 2008 (1 year 8 months)

  HEALTHCARE INDUSTRY EXPERIENCE:
  
  • Program Manager at Communications Process Outsourcer CPO vendor to 9 of the nations's 10 largest health plans. Health Care & Health Plan insurance industry terminology and domain knowledge.
  • The first company to bring analytics to healthcare communications; Delivered amazing results to clients by using Adaptive HealthComm Sciences approach. In the PBM space, launched a turnkey pill splitting initiative that created a 600% ROI for client. Worked with another PBM client to improve their RTM results by over 250% over the past 3 months.
  
  • Over a 300% improvement in retail-to-mail conversions for a large pharmacy benefit manager (PBM),
  • 54% increase in participation for a pharmacy program, representing between $150 and $175 per year per prescription in consumer savings,
  • 400% improvement in yield in a COB program, translating to over $20 million in cost savings to a major U.S. health plan, and
  • Up to an 82% increase in transfer rates for population health engagement for disease management, lifestyle management and treatment decision support programs.
  
  • Managed day-to-day operations of 12 remote voice talents & 6 audio production staff.
  • Performed general Program Manager duties, including:
  o Develop standards for production of all deliverables.
  o Capturing needs and directions from internal and external sources.
  o Developing requirements documents.
  o Building and organizing project teams to ensure maximum performance.
  o Supporting engineering to understand, evaluate, build, and release features.
  o Developing test capabilities.
  o Providing positioning of new capabilities.
  o Conducting user training and Help Desk support.

• Project Manager

  Coldwell Banker Residential Brokerage

  (Public Company; Real Estate industry)

  January 2005 — March 2007 (2 years 3 months)

  REAL ESTATE INDUSTRY EXPERIENCE:
  
  • Webmaster of the largest Real Estate Web Site in New England.
  
  • Extensive MLS and Real Estate Industry experience with insurance, mortgage, training and MS sharepoint. Deep real estate domain knowledge.
  
  • Technical and Functional Specifications.
  
  • Conducted business analysis of UML, RUP, and QA processes, UI development.
  • Developed and implemented test strategy, including use cases, test cases, and test scripts.
  • Facilitated UI design by document design requirements and creating mock-ups and wire-frames to analyze proposed implementations.
  • Strengthened collaboration by training business partners in software methodology concepts
  
  Primary Projects:
  
  • Training Reservation System: Released Training Reservation System 1.5 used by metro employees and associates. Web application implemented using Java J2EE 5 for training course catalog display, on-line course registration, location management, trainer management, trainer and student course history/schedules, and Verisign integration for on-line payment processing.
  
  • NewEnglandMoves.com Upgrade: Released NewEnglandMoves.com 4, a re-design project of largest real estate web site in New England. Led third party design team and internal resources towards successful implementation of major design enhancements. Design was awarded 2005 and 2006 WebAwards "Standard of Excellence."
  
  • NewEnglandMoves.com Maintenance: Webmaster for NewEnglandMoves.com. Suggested improvements led to 52% YOY increase in consumers registered each month (14,000) and 57% YOY increase in unique consumers logged in each month (55,000). Site logged over 11 million visits in 2006, with 500,000 registered users.
  
  • Legacy Escrow Tracking Analysis: Led discovery project to generate current business processes and document potential solution details of replacing legacy escrow tracking and identity system (ABES II) for New England Metro Finance and HR teams. Solution rolled out on nationwide basis.

• Director of eCommerce, Principal, Co-founder

  TSN Corporation

  (Computer Software industry)

  January 1994 — December 2004 (11 years )

  ECOMMERCE & RETAIL INDUSTRY EXPERT:
  
  Senior management role focused on solution architecture and design, data migration and integration, user interface development and the adoption of “best practices” functionality that leveraged the TSN eCommerce platform.

  
  •Drove project requirements process. Produced proposals (SOW) and other deliverables in support of the sales and engagement team.

  
  •Provided “best practices” consulting to internal and external stakeholders as it relates to ecommerce integration, merchandising, marketing and site usability.

  
  •Acted as the subject matter expert around the practical use of TSN's eCommerce platform to internal resources such as Product Management and Engineering.

  
  • Ecommerce & Retail experience gained at TSN's licensed apparel and licensed products megastores. POS Point of Sale technologies designed and implemented. RDC Remote Data Collection units for inventory management and control, shrinkage prevention.
  
  • Experience with Ecommerce software and ERP packages. Deep industry terminology and best practices domain knowledge. Mail order global fulfillment and international call center specialist. Global shipping and order management and fulfillment expertise.
  
  • Experience with Ecommerce marketing and search engine optimization techniques and strategies. SEO optimization for major internet portals and search engines. knowledge of how to optimize interior product and master / detail pages for information architecture to maximum effect.
  
  • Experience with Ecommerce web design and UI. Ecommerce User Interface specialist. High level of design ability with web design products such as Photoshop, Adobe Dreamweaver, Interactive web technologies such as Flash and Adobe FLEX.
  
  • Conducted successful collaboration with large numbers of stakeholders from multiple disciplines.
  • Managed seven individual directly in day-to-day operations.
  • Performed general Program Manager duties as described above.

• eCommerce Project Manager

  Phifer Optical Wire Products

  (Telecommunications industry)

  2000 — 2001 (1 year )

  • Devised (in conjunction with the VP of eCommerce) and implemented online and offline marketing strategy according to commercial goals and budgetary requirements for flagship sites.
  • Ensured Internet channel advertising provided optimal coverage across all products/ services and maximized the sales of key products at minimum cost of acquisition.
  • Achieved or exceeded target ROI for all Search Engine activities (SEO and SEM).
  • Evaluated the effectiveness of the eCommerce channel of distribution through regular reporting to cover sales, visitors and ROI amongst other KPIs.
  • Performed general Program Manager duties as described above.

• Senior Telecommunications Analyst

  Fleet Bank

  (Public Company; FBF; Banking industry)

  January 1998 — December 2000 (3 years )

  • Evaluated technological viability of long-term information technology equipment leases between several of Fleet's publicly-traded corporate clients, including IBM, Nortel, Lucent, and Cisco.
  • Performed several on-site inspections of leased equipment to ascertain fair market value at conclusion of lease term.

• Business Analyst

  IBM

  (Public Company; IBM; Information Technology and Services industry)

  1996 — 1998 (2 years )

  • Performed on-site inspections of several multi-million dollar pieces of Applied Materials integrated circuit 'pick-and-place' VLSI assembly equipment at IBM's Burlington chip fabrication facility.
  • Compared throughput and wafer material optimization data collected in Burlington in an effort to identify future FMV and cost savings associated with new pick-and-place machinery.

Paul Seibert, PMP [LION]’s Education

• University of Alabama

  BA , History, English Minor , 1990 — 1994

• Acton - Boxborough, MA Regional High School

Additional Information

Paul Seibert, PMP [LION]’s Websites:

• HubTechInsider.com
• Buy My Natick Office Bldg!
• Follow me on Twitter

Paul Seibert, PMP [LION]’s Interests:

Boston Celtics, Boston Red Sox, New England Patriots, Boston Bruins, Blues, Jazz, http://HubTechInsider.com

Paul Seibert, PMP [LION]’s Groups:

AMC, Appalachian Mountain Club, Boston Athaneum, MIT Enterprise Forum, MIT Technology Capital Network, Boston Ruby on Rails User Group, Boston Ruby SIG

•    The Greater IBM Connection: IBM's alumni program for past and present IBM employees
•    On Startups - The Community For Entrepreneurs
•    Telecom Professionals
•    InternetRetailing - for leaders in e-commerce and multichannel retail
•    Project Manager Networking Group
•    MyLink500.com (Open Networkers)
•    E-Commerce Network
•    The Recruitment Network
•    New England Tech Professionals Network
•    University of Alabama Alumni & Friends Group
•    Boston Recruiters Group
•    Certified Project, Program & Portfolio Managers
•    e-Commerce Solutions
•    Telecommunications Professionals Network
•    Telecom Executives Business Network
•    Telecom Jobs
•    Telecommunication Professionals
•    Audio Engineering Society
•    Passive Recruiters & Head Hunters
•    User Experience
•    Ecommerce and Online Marketing Experts
•    Boston Networking Club
•    LION500.com (Open Networkers)
•    The Talent Buzz
•    E-tail
•    Voice User Interface Professionals
•    Internet Retailer
•    Merchant Services - Payment cards industry
•    Automatic Speech Recognition
•    AVIxD - Association of Voice Interaction Design
•    Lean Factory
•    Telecom Tigers - Innovative Networking for Telecom Professionals
•    ThinkTankThursday
•    Let's Connect! (Open Networkers)
•    Industry Professionals
•    Greater Boston Networking
•    500+
•    Safe Haven Open Networking
•    Innovative IT Business Solutions
•    Tampa Bay Business Network
•    Web Connects
•    Boston IT Networking Club
•    Drive ERP

Paul Seibert, PMP [LION]’s Honors:

Presenter, MIT Technology Capital Network

Presenter, MIT Enterprise Forum, MIT Sloan School of Management

Guest Speaker, Massachusetts Electronic Commerce Association

Paul Seibert, PMP [LION]’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch