Paul Phillips

Current

• Director of Business Transformation at Red Bee Media (formerly BBC Broadcast)

Past

• Director of Business Transformation at Virgin Media
• CIO at NTL
• Managing Director of Off-Net at NTL

• Head of Commercial Planning at NTL
• Operations Director at NTL

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Education

• London Business School

Recommended

8 people have recommended Paul

Connections

131 connections

Industry

Telecommunications

Paul Phillips’s Summary

A pragmatic and versatile operations professional who has been a key player in the UK cable telecoms business, from the original North American VC start up, through Chapter 11 and leading to the final industry consolidation forming Virgin Media, today listed on the US Nasdaq and valued at £8bn.
Virgin Media are now one of the leading UK telecoms and entertainment providers, supplying telephony, digital cable TV, broadband and mobile phones to millions of customers.

Experienced in running both regional and UK customer operations, process design, new product development, major capex programme delivery, multi million pound outsourcing and on/offshoring contract management.

Paul Phillips’s Specialties:

A highly commercial Operations Director with a proven track record in post merger and acquisition integration, including start up and turnaround. Extensive experience in management of sales, provisioning/despatch, customer service (inc call centres), repair, retention, credit control and field based engineers. With P and L experience tangible bottom line results have been delivered both in UK wide B2C and B2B (sole trader, SOHO, SME, Major Accounts).

Paul Phillips’s Experience

• Director of Business Transformation

  Red Bee Media (formerly BBC Broadcast)

  (Broadcast Media industry)

  February 2007 — Present (1 year 10 months)

  Appointed by the CEO and Macquarie Bank (the private equity shareholder) in February 2008 I'm responsible for delivering our corporate transformation programme at Red Bee Media. Working with the rest of the Exec team I am accountable for working across the entire organisation to identify and deliver major change initiatives to drive the P&L.

• Director of Business Transformation

  Virgin Media

  (Public Company; 10,001 or more employees; vmed; Telecommunications industry)

  January 2006 — September 2007 (1 year 9 months)

  Following the merger of NTL and Telewest, responsible for the set-up and operation of a new unit to deliver all corporate major change programmes across the Virgin Media Group. This is a portfolio of over 120 projects with a minimum of £200m pa investment

• CIO

  NTL

  (Public Company; 10,001 or more employees; Telecommunications industry)

  January 2005 — January 2006 (1 year 1 month)

  As a UK Board member, accountable for all aspects of the IT operation across the NTL group of companies. Responsible for an Opex budget of £64m and an Capex budget of £31m

• Managing Director of Off-Net

  NTL

  (Public Company; 10,001 or more employees; Telecommunications industry)

  January 2004 — January 2005 (1 year 1 month)

  With full P and L responsibility for the stand alone UK Off-Net business generating revenues of £30m per annum

• Head of Commercial Planning

  NTL

  (Public Company; 10,001 or more employees; Telecommunications industry)

  December 2000 — December 2003 (3 years 1 month)

  As a Board member for the East/South East Business Unit, responsible for the smooth introduction of all new products and services to a customer base exceeding 700,000 and a staff of over 800

• Operations Director

  NTL

  (Public Company; 10,001 or more employees; Telecommunications industry)

  January 2000 — December 2000 (1 year)

  Responsible for end to end customer service for over 200,000 residential customers. From order fulfillment through field installation and then ongoing customer support (call centres) for all NTL England customers. Responsible for an Opex budget of £17m a Capex budget of £21m and a headcount of around 800 people working on multi sites including customer premises

Paul Phillips’s Education

• London Business School

  MBA, Business Administration, 1995 — 1997

Additional Information

Paul Phillips’s Groups:

•    Alumni of London Business School
•    Virgin Media Alumni
•    Institute of Directors - Members Only
•    VCL UK - born circa 1988

Paul Phillips’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch