Pauliina Mäkelä

Current

NSN Quote to Cash Program Training Manager/Agile Coach at Nokia Siemens Networks

Past

Metrics Specialist/Agile Coach at Nokia Siemens Networks
Metrics Specialist at Nokia
Senior Customer Support Engineer at Nokia

Customer Support Engineer at Nokia
Maintenance Coordinator at Nokia
Congress Secretary at Tampere Conference Service Ltd
Executive Secretary at Tilos Ltd Finland

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Education

Projektiyhdistys
Scrum Alliance
Ikaalisten kauppaoppilaitos

Tampereen lyseon lukio

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1 more...

Recommended

30 people have recommended Pauliina

Connections

397 connections

Industry

Telecommunications

Websites

Pauliina Mäkelä’s Summary

Twitter Queen of Finland 09/2009-
NSN Quote to Cash Program Training Manager 05/2009-
IPMA Level D - Certified Project Management Associate 04/2009-
NSN Agile Coach 05/2008-
Certified Scrum Master 04/2008-
Metrics Specialist, Nokia Siemens Networks, 10/2007-05/2009
Metrics Specialist, Nokia Networks, 07/2005-06/2006
Senior Customer Support Engineer, Nokia Networks, 04/2004-06/2005
Customer Support Engineer, Nokia Networks, 01/2001-03/2004
Maintenance Coordinator, Nokia Networks, 09/1999-12/2000

Pauliina Mäkelä’s Specialties:

Publications and conference speeches:
2009: DCL'09 Conference:
Sosiaalinen media yrityksissä with Janne Ruohisto
/
2009: MindTrek'09 Conference:
Sometu in Business with Harri Lakkala
/
1999: ECEAR '99: the Fourth European Conference on Experimental AIDS Research, 18-21 June 1999, Tampere, Finland; book of abstracts
Authors Marja Tähtinen; Pauliina Viikeri

Pauliina Mäkelä’s Experience

NSN Quote to Cash Program Training Manager/Agile Coach

Nokia Siemens Networks

(Public Company; NOK; Telecommunications industry)

May 2009 — Present (8 months)

Change Management and Communications Specialist working as Q2C Global Training Manager
Main responsibilities: 1) global training management with close co-operation with Q2C Key Program training contacts, Q2C Regional training contacts, Academy contacts and Q2C Training path owners, 2) participating into the projects related to training development, 3) Q2C Critical Item 9 (Roles & Responsibilities) KPI (Key Performance Indicator) reporting of training follow-up, competence assessments and training feedback, 4) developing and executing the processes, ways of working and communications for global training management and 5) participating and learning new things via Tampere Scrum Masters meetings and actively networking with innovating persons in NSN.
Metrics Specialist/Agile Coach

Nokia Siemens Networks

(Public Company; NOK; Telecommunications industry)

October 2007 — May 2009 (1 year 8 months)

1) Metrics Library, 2) NSN metric definitions, 3) projects related to metric definitions, reporting and reporting tools, 4) METRO Program to create a common reporting environment for Product Process reporting for NSN with the subprojects of fault mgmt, change mgmt, release & maintenance delivery mgmt, test mgmt and product mgmt, 5) Agile/Scrum coaching, Tampere Scrum Masters meetings and Agile events for 1-200 persons in a role of a Agile Change Project Leader in Tampere site and NSN Agile Coach, 6) COO Metrics Core Team meetings with BE persons from COO BUs, 7) communications for Metrics Community, 8 ) end user support tasks of M&R tools (e.g. handle resource mailboxes, create FAQ pages, handle access rights and User Stories, 9) NSN HW metric definitions and NSN HW reporting short term and long term reporting solutions, 10) TWiki pages for enable the internal and external stakeholders to communicate openly and 11) supporting tasks of the monthly KPI reporting.
Metrics Specialist

Nokia

(Public Company; 10,001 or more employees; NOK; Telecommunications industry)

July 2005 — June 2006 (1 year )

Main tasks were: 1) Metrics Library, 2) creating meeting minutes of PC Metrics Steering Group and metrics bulletins, 3) giving measurement & analysis process training, 4) keep track of metrics activities in PSQ and communicate results, 5) defining and implementing tool requirements handling process for metrics tools, 6) participating into metrics system development and user acceptance testing and 7) arranging Pronto metrics meetings.
Senior Customer Support Engineer

Nokia

(Public Company; 10,001 or more employees; NOK; Telecommunications industry)

April 2004 — June 2005 (1 year 3 months)

Main tasks were 1) coordination of technical questions, problem reports and 3rd party cases, 2) customer status follow-up with platform support and care activities, 3) hosting of Fault Control Board Meetings, 4) updating Work Instructions for Core Product Support and training, 5) tutoring, 6) Pronto Key User, Power User and Local Concept Owner tasks, Electra Active Agent, Key User and Queue Manager tasks and 7) tool trainings.
Customer Support Engineer

Nokia

(Public Company; 10,001 or more employees; NOK; Telecommunications industry)

January 2001 — March 2004 (3 years 3 months)

Main tasks were 1) coordination of technical questions, problem reports and 3rd party cases, 2) customer status follow-up with platform support and care activities, 3) hosting of Fault Control Board Meetings, 4) creating Work Instructions for Core Product Support, 5) tutoring, 6) Pronto Key User, Power User and Local Concept Owner tasks, Electra Active Agent, Key User and Queue Manager tasks and 7) tool trainings.
Maintenance Coordinator

Nokia

(Public Company; 10,001 or more employees; NOK; Telecommunications industry)

September 1999 — December 2000 (1 year 4 months)

Main tasks were 1) coordination of technical questions, problem reports, 3rd party cases and emergency cases, 2) Creating Generic Problem Status Reports, 3) Creating Work Instructions for Maintenance in IN Product Line and 4) Secretary of Fault Control Board Meetings.
Congress Secretary

Tampere Conference Service Ltd

(Events Services industry)

February 1996 — August 1999 (3 years 7 months)

Main tasks were: 1) Congress/meetings/seminars/exhibitions/events organizing tasks: creating registration forms, handling registration, accommodation and payments for the participants, abstract handling, call for papers and brochures, sending confirmation letters to the participants and correspondence, working in the registration desk of the congress venue, 2) IT support tasks and 3) support tasks of the registration database.
Executive Secretary

Tilos Ltd Finland

(Chemicals industry)

February 1996 — August 1999 (3 years 7 months)

Main tasks were Executive Secretary tasks:
1) Opening, sorting and categorizing all incoming information,
2) Processing all outgoing communication in the form of emails, letters, voice messages or other forms of communication,
3) Scheduling appointments and meetings,
4) Filing, recording and logging of company data,
5) Answering phones, providing information and processing messages and
6) Invoicing.

Pauliina Mäkelä’s Education

Projektiyhdistys

IPMA Level D - Certified Project Management Associate , Project Management , 2009 — 2009
Scrum Alliance

CSM , Certified Scrum Master , 2008 — 2008
Ikaalisten kauppaoppilaitos

Vocational Qualification in Business and Administration , Marketing , 1990 — 1992

Degree in Finnish: markkinoinnin yo-merkonomi
Tampereen lyseon lukio

secondary school graduate , 1987 — 1990