
Head of Client Services International at Jive Software
Reading, United Kingdom

Head of Client Services International at Jive Software
Reading, United Kingdom
Passionate IT professional leader and technologist, looking to successfully develop and/or transform an organization and profitability grow the business, through matrix management of multi-national staff and development of best practice, successful development of major commercial and governmental multi-vendor accounts, enhancing organisational productivity, and developing professional teams and personnel, whilst exceeding service delivery expectations.
Team Leadership, New Business Development, Strategic Planning, Lean Six Sigma, PRINCE2 Project Management, ITIL Service Management, Technology Integration, Budget Management, Process Improvement, Business Reengineering, Training & Development, Operating Infrastructure, Systems Development, Systems Integration
(Privately Held; Computer Software industry)
May 2009 — Present (3 months)
Head of Client Services for Europe, Middle-East, Africa and Asia Pacific for the market leader in social business software; responsible for establishing the support account management, professional services consulting, strategy consulting, partner management and hosting services practices.
(Public Company; CA; Computer Software industry)
April 2006 — April 2008 (2 years 1 month)
Responsible for the transformation of the presales organization and other specialized sales enablement and business development functions across EMEA
(Computer Software industry)
April 2006 — April 2008 (2 years 1 month)
(Public Company; 1001-5000 employees; BEAS; Computer Software industry)
February 1997 — March 2006 (9 years 2 months)
Joined pre-IPO US start-up to establish the presales function in EMEA
(Public Company; 10,001 or more employees; Computer Hardware industry)
December 1994 — January 1997 (2 years 2 months)
Technical Account Manager DSS & DfEE and Principal Consultant UK Government LoB
(Self-Employed; Myself Only; Information Technology and Services industry)
September 1991 — November 1994 (3 years 3 months)
Enterprise systems and networks architecture consultancy
(Public Company; 10,001 or more employees; NCAG; Computer Hardware industry)
July 1978 — August 1991 (13 years 2 months)
Various UK & international technical & line management roles in support, development, consulting, pre-sales and project & product management
(Government Agency; 10,001 or more employees; Telecommunications industry)
September 1972 — December 1977 (5 years 4 months)
Telecommunications engineer including four year apprenticeship
Certificate , Business Studies , 2007 — 2008
Certificate , Social Sciences , 2001 — 2002
Certificate , Software Engineering , 1998 — 1999
Certificate , Central Processor Theory, Digital Electronics, Applied Mathematics , 1977 — 1978
City & Guilds , Telecommunications Principles, Telephony & Telegraphy, Radio Telephony , 1974 — 1976
City & Guilds , Analogue Electronics, Applied Mathematics, Engineering Science , 1972 — 1974
Charity expeditions, Motorcycle racing, Mountain biking, Trekking
BEA Systems Leadership Development Program 2005
BEA Systems Achievers Club 1998, 1999 & 2000
Siemens Nixdorf Employee of the Year 1995
Nixdorf Computer Management Development Program 1988
Nixdorf Computer VIP Award 1983
St John's Ambulance Brigade Grand Priors Award 1972