
Accomplished Instructional Designer; Performance Consultant in training
Phoenix, Arizona Area

Accomplished Instructional Designer; Performance Consultant in training
Phoenix, Arizona Area
Instructional Designer with over 9 years experience developing rich web-based (WBT) e-learning and instructor-lead (ILT) classroom and distance training for Fortune 500 companies. Experience analyzing organizations, designing training programs, and applying a blend of technologies for developing and delivering training curricula and courseware. Demonstrated capability to work as a self-directed autonomous member of cross-functional teams or as a member of a team.
elearning, WBT, ILT, LMS/LCMS administration and support, ADDIE (SAT/ISD), Kirkpatrick's Four Levels, storyboarding, scripting, audio/video/media production, lab development, interaction design
(Public Company; INTC; Semiconductors industry)
June 2009 — Present (6 months)
Instructional Designer for SAP deployment and integration projects.
(Public Company; INTC; Semiconductors industry)
June 2008 — December 2008 (7 months)
• Served as a self-directed training resource developing and updating SCORM-compliant software training WBTs that complemented IT software development projects supporting Intel’s supply chain business groups.
• Project managed 2-3 concurrent training initiatives with similar/disparate deadlines.
• Interacted on a daily basis with project stakeholders and executive management on task analyses, demonstration development, project updates, and course delivery.
• Conducted performance, job, and task analyses, and applied all stages of the ADDIE/SAT training development process to training interventions that served hundreds of employees domestically and internationally.
• Applied Adult Learning theory to training designs for a highly skilled technical workforce.
• Developed training materials and communication strategies using a wide range of applications from Microsoft’s Office suite, to Adobe’s Creative Suite, and integrated training deliverables into industry-standard and proprietary LMS and intranet systems.
• Developed and deployed Kirkpatrick skills and training summative evaluations for assessing training performance at the Reaction and Learning levels.
• Facilitated, delivered, and supported training interventions for audiences large and small, domestic and international.
Highlights of this position:
• Improved Level 1 survey scores by 20%, and Level 2 test scores by 9%.
• Earned Capability Maturity Model Integration (CMMI) and As-Is/To-Be development experience.
• Performed at an exemplary level on projects vital to business and manufacturing operations.
(Public Company; INTC; Semiconductors industry)
May 2007 — May 2008 (1 year 1 month)
• Served as a self-directed training resource developing and updating SCORM-compliant software training WBTs that complemented IT software development projects supporting Intel’s supply chain business groups.
• Project managed 2-3 concurrent training initiatives with similar/disparate deadlines.
• Interacted on a daily basis with project stakeholders and executive management on task analyses, demonstration development, project updates, and course delivery.
• Conducted performance, job, and task analyses, and applied all stages of the ADDIE/SAT training development process to training interventions that served hundreds of employees domestically and internationally.
• Applied Adult Learning theory to training designs for a highly skilled technical workforce.
• Developed training materials and communication strategies using a wide range of applications from Microsoft’s Office suite, to Adobe’s Creative Suite, and integrated training deliverables into industry-standard and proprietary LMS and intranet systems.
• Developed and deployed Kirkpatrick skills and training summative evaluations for assessing training performance at the Reaction and Learning levels.
• Facilitated, delivered, and supported training interventions for audiences large and small, domestic and international.
Highlights of this position:
• Improved Level 1 survey scores by 20%, and Level 2 test scores by 9%.
• Earned Capability Maturity Model Integration (CMMI) and As-Is/To-Be development experience.
• Performed at an exemplary level on projects vital to business and manufacturing operations.
(Public Company; TOC; E-Learning industry)
February 2007 — April 2007 (3 months)
This was a short project that I took on to convert courses for one of Thomson NETg's external custom clients. The project involved converting and rebuilding content from a proprietary LMS into the EEDO LMS/LCMS system.
• Interacted daily with the client's external customers.
• Collaborated with management and customers on standards requirements.
• Created and edited media as needed
Highlights of this position:
• Delivered solutions to the customer 1 month ahead of schedule.
(Public Company; INTC; Semiconductors industry)
October 2005 — October 2006 (1 year 1 month)
• Applied ADDIE/SAT in designing and developing advanced curriculum for Intel's university-style College Of Engineering.
o Trained Bachelors and Masters degree-level engineers in order for them to improve skill grade levels and prepare them to take on successively greater levels of manufacturing technicality and responsibility.
• Managed 2-3 concurrent training projects with similar/disparate deadlines.
• Applied Adult Learning theory to develop blended learning designs that included SCORM-compliant WBT elements, traditional ILT, and collaborative group work tied to solving problems within the scope of the courses.
• Facilitated, delivered, and supported training functions for domestic and international students before, during, and after instructional events.
• Developed administrative operations and content standards for the organization.
• Interacted with volunteers, SMEs, and management on course designs and development, business analyses, and project/program reviews.
• Performed as a member of a cross-functional team that handled course development, program and systems administration, and course delivery.
• Developed and deployed Kirkpatrick skills and training evaluations at the Reaction and Learning levels.
• Analyzed the training organization to provide advice, solution recommendations, and influencing on technologies that were adopted, and further aided in the implementation, administration, and support processes.
Highlights of this position:
• Improved Level 1 survey scores by 30%.
• Increased defect solutions by 5-7% through coursework-environment integration.
• Received Intel’s southwest regional course award for quality instruction.
• Implemented the Blackboard LMS and training for administrators and students.
• Business Analysis influenced technology and platform adoption ($20,000+).
• Self-directed and empowered to make connections and decisions.
• Actively built a new training organization with few resources.
(Public Company; TOC; E-Learning industry)
August 2004 — September 2005 (1 year 2 months)
I became an employee of Thomson-NETg when Thomson purchased KnowledgeNet in August 2004.
• Project managed 3-10 concurrent SCORM/AICC- and 508-compliant CBT/WBT/ILT training initiatives with similar/disparate deadlines.
• Supervised content development teams comprised of software developers, Flash developers, and graphic designers, and delegated work and resources based upon business and client needs.
• Applied Adult Learning theory to PowerPoint storyboard-based design and development of courseware for Microsoft (MCSE, MCSD, MOUS, etc.) and Cisco (CCIE, CCNA, CCDE, etc.) IT certification tracks for Fortune 500 companies and individuals.
o Goldman Sachs: Designed and developed the first blended WBT/ILT certification track for Cisco’s 6500 line of networking switches.
o State Farm: Designed software training for their recently adopted ABS system for insurance agents, and sales training for a new line of insurance products.
o Sun Microsystems: Developed sales training courseware for their sales force on their new line of AMD Opteron servers.
• Actively collaborated with SMEs on interactions, labs, scripts, demonstrations, treatments, and technical soundness, and effectively communicated training needs to developers.
• Employed a diverse array of development applications and technologies, from Adobe’s Creative Suite to TechSmith’s Camtasia to industry-standard and proprietary LMSs like EEDO, to build and deliver content and courses.
Highlights of this position:
• Promoted twice in a year, to Courseware Developer, then to Senior Courseware Developer.
• Received Courseware Developer of the Quarter award.
• Developed a storyboarding system that reduced media production time and redoes by 30%.
• Created storyboarding libraries to reduce e-learning design time by 43%.
(Public Company; TOC; E-Learning industry)
August 1999 — August 2004 (5 years 1 month)
• Project managed 3-10 concurrent SCORM/AICC- and 508-compliant CBT/WBT/ILT training initiatives with similar/disparate deadlines.
• Supervised content development teams comprised of software developers, Flash developers, and graphic designers, and delegated work and resources based upon business and client needs.
• Applied Adult Learning theory to PowerPoint storyboard-based design and development of courseware for Microsoft (MCSE, MCSD, MOUS, etc.) and Cisco (CCIE, CCNA, CCDE, etc.) IT certification tracks for Fortune 500 companies and individuals.
o Goldman Sachs: Designed and developed the first blended WBT/ILT certification track for Cisco’s 6500 line of networking switches.
o State Farm: Designed software training for their recently adopted ABS system for insurance agents, and sales training for a new line of insurance products.
o Sun Microsystems: Developed sales training courseware for their sales force on their new line of AMD Opteron servers.
• Actively collaborated with SMEs on interactions, labs, scripts, demonstrations, treatments, and technical soundness, and effectively communicated training needs to developers.
• Employed a diverse array of development applications and technologies, from Adobe’s Creative Suite to TechSmith’s Camtasia to industry-standard and proprietary LMSs like EEDO, to build and deliver content and courses.
Highlights of this position:
• Promoted twice in a year, to Courseware Developer, then to Senior Courseware Developer.
• Received Courseware Developer of the Quarter award.
• Developed a storyboarding system that reduced media production time and redoes by 30%.
• Created storyboarding libraries to reduce e-learning design time by 43%.
Masters of Science in Education , Training and Performance Improvement , 2007 — 2010 (expected)
Bachelor of Arts , Multimedia with 3D Animation specialization , 1996 — 1999
Photography Automobiles Music Reading Technology Yoga
American Society for Training & Development (ASTD)
Greater Arizona e-learning Association (GAZeL)
ToastMasters International
Intel’s southwest regional award for quality instruction (2006)
Courseware Developer of the Quarter award (2001)