
User Experience Researcher at Google
San Francisco Bay Area

User Experience Researcher at Google
San Francisco Bay Area
My goal: to create brand loyal customers and drive business growth, by designing engaging and meaningful experiences for people.
I currently work as a User Experience Researcher for Google. Before Google, I worked in UX consultancy for clients including BBC, the Guardian, Vodafone, UK Government, London Underground, Betfair and Standard Life.
I also worked in Industrial Design roles for Dyson and Faurecia.
- Expert in understanding user behaviour, conducted many 100s of interviews + observation studies
- Highly experienced in all stages of User Centred Design: research / conceptual thinking / iterative design / detailed design
- Skilled at both creative + analytical thinking, from exploring broad unspecified problem areas to rich deep datasets
- Expert communicator + persuader
- Proven strategic thinker. I have advised many companies on *what* to design, as well as *how* to design it.
(Public Company; GOOG; Internet industry)
February 2007 — Present (2 years 10 months)
- Plan, scope and conduct both strategic formative research and tactical evaluation and validation research.
- Work closely with product and engineering teams from concept to launch.
- Currently working in the Apps team on Gmail and not yet launched projects. My focus is on sociability and the social web.
- Previously worked in the Mobile team on Gmail, Latitude and not yet launched projects.
- Have conducted primary research in Europe, the US, India, Japan and China.
- Lead workshops, do conceptual and detailed interaction design from time to time, talk a lot about information design.
(Privately Held; Information Technology and Services industry)
September 2004 — February 2007 (2 years 6 months)
- Led user experience teams, and conducted user centred research and design, for clients including Vodafone, the BBC, The Guardian, London Underground, Standard Life, Betfair, and UK Government.
- Conducted both long-term strategic projects and short-term tactical projects.
- Led and appraised mid level user experience consultants.
- Scoped, planned and managed projects.
(Privately Held; Consumer Goods industry)
January 2003 — September 2004 (1 year 9 months)
- Integral member of the small teams that designed Japan’s best selling vacuum cleaner and the first US slimline upright cleaner.
- Initiated and set up Dyson’s first user research studies.
- Multiple international patents resulted from my design work.
(Retail industry)
September 2000 — September 2001 (1 year 1 month)
- Designed in-store retail displays for clients including Vodafone, O2, Primark and Tesco.
- Implemented the introduction of digital 3D modeling + animation into the design process.
(Privately Held; Automotive industry)
June 1999 — July 2000 (1 year 2 months)
- Designed new automotive interior concepts focusing on the needs of the older user.
- Multiple patents resulted from my design work.
Master of Science (1st class honours) , Interactive MultiMedia , 2001 — 2002
- Major project work and thesis on tangible interfaces for childrens interactive TV.
- Thesis selected for workshop at DIS2002 conference.
- Thesis published in Ergonomie magazine.
Bachelor of Design , Industrial Design , September 1996 — June 2000
Multiple patents from Google (pending), Dyson and Faurecia