Patrick Van den Bosch

Current

• InBev Zone WE - RFS Delivery Mgr. at IBM

Past

• Service Mgr. for Inbev at IBM
• Delivery Project Executive for Deutsche Bank at IBM
• OnSiteSupportTeam Leader for Deutsche Bank at IBM

• Back-Office Agent for BPG at IBM
• Customer Engeneer at EDS
• Customer Engeneer at APEM
• Customer Information Center Agent at HP

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4 more...

Education

• IBM Internal Education
• IBM Internal Education
• IBM Internal Education

• IBM Internal Education
• IBM Internal Education
• CMO Waasland
• Technische Scholen Mechelen
• Lycee international

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5 more...

Recommended

11 people have recommended Patrick

Connections

280 connections

Industry

Information Technology and Services

Patrick Van den Bosch’s Summary

Patrick started his IT career as Customer Information Centre Agent, and was deployed in customer projects afterwards as Field Engineer at call desk, also performing dispatching and staging. When he joined IBM in 2001, he took was back-office agent for a project at Belgian Post Group. After about 2 years he was promoted to Onsite Support Team Leader for the Deutsche Bank Account, and an additional 2 years later to Service Delivery Project Executive for the same account. The candidate currently is Service Manager for the Inbev account.
The candidate is a very punctual asset who always accurately caries out his assigned duties. He is a very pragmatic person who always comes up with efficient ideas to solve problems.

Patrick Van den Bosch’s Specialties:

Service Delivery

Patrick Van den Bosch’s Experience

• InBev Zone WE - RFS Delivery Mgr.

  IBM

  (Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

  September 2007 — Present (1 year 11 months)

• Service Mgr. for Inbev

  IBM

  (Public Company; 10,001 or more employees; IBM; Information Services industry)

  November 2006 — September 2007 (11 months)

• Delivery Project Executive for Deutsche Bank

  IBM

  (Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

  August 2005 — October 2006 (1 year 3 months)

• OnSiteSupportTeam Leader for Deutsche Bank

  IBM

  (Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

  June 2003 — July 2005 (2 years 2 months)

• Back-Office Agent for BPG

  IBM

  (Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

  October 2001 — May 2003 (1 year 8 months)

  - IRM Team
  - Technical Coach and Back-Office Team (Belgian Post Group)

• Customer Engeneer

  EDS

  (Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

  January 2001 — September 2001 (9 months)

• Customer Engeneer

  APEM

  (Privately Held; 201-500 employees; Information Technology and Services industry)

  July 1996 — December 2000 (4 years 6 months)

  - Project KB : Calldesk, Dispatching, Staging, Field CE
  - Project ICI(Huntsman) : Call Resolver, Call Co-ordinator, OnSite Support Team Leader

• Customer Information Center Agent

  HP

  (Public Company; 10,001 or more employees; HP; Information Technology and Services industry)

  December 1994 — June 1996 (1 year 7 months)

  provide technical, sales info to wholesalers, retailers, end-users,...

Patrick Van den Bosch’s Education

• IBM Internal Education

  2006 — 2006

  - Knowledge Refresh for PM Professionals: 2006
  - Getting Started Using IBM Rational Portfolio Manager for Project Team Members
  - ITIL Service Management Service Delivery
  - ITIL Service Management Service Support

• IBM Internal Education

  2005 — 2005

  - Knowledge Refresh for PM Professionals: 2005
  - Change Management for Projects – JIT
  - The Language of Accounting and Finance

• IBM Internal Education

  2004 — 2004

  - Knowledge Refresh for PM Professionals: 2004
  - How YOU Can Improve Client Satisfaction
  - Pricing for Profitability

• IBM Internal Education

  2003 — 2003

  - Project Mgmt Tier I(finalized) :
  - Understanding WWPMM
  - Introduction to PM Tools Suite
  - Defining and Planning Projects using MSP Executing
  - Executing /Controlling/Closing Projects using PCB and MSP
  - Applied Project Management in a Customer Environment
  - ITIL Service Management Foundation Certified

• IBM Internal Education

  2002 — 2002

  - Project Mgmt Tier I(ongoing) :
  - Project Management Fundamentals
  - Leadership in a Project Team Environment
  - Financial Mgmt for Project Managers
  - Contracting for Project Managers
  - Service Delivery Certification ITCS300

• CMO Waasland

  Small and Medium Business Management (evening classes) 1999 — 2000

• Technische Scholen Mechelen

  Graduate , Graduate Computer Science , 1994 — 1996

• Lycee international

  1990 — 1996

Additional Information

Patrick Van den Bosch’s Interests:

ITIL

Patrick Van den Bosch’s Groups:

Scouting: Padvinders van Sint-Stanislas (Antwerp, Belgium)

•    The Greater IBM Connection: IBM's alumni program for past and present IBM employees
•    IBM co/ex workers independent group
•    EDS Employees, Past and Present
•    IT Information Library Certified Professionals
•    HP Connections

Patrick Van den Bosch’s Honors:

ITIL Foundations Certified

Patrick Van den Bosch’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch