
Vice President in Charge of Technology and Customer Relationship Management
Saginaw, Michigan Area

Vice President in Charge of Technology and Customer Relationship Management
Saginaw, Michigan Area
Over 13 years of experience in Information Technology (IT) with experience in Small to Very Large IT Infrastructures.
Specializations in Networking, Security, Windows/Unix/Linux/Macintosh Systems and Databases.
Custom Software Developer in many different Computer Languages and Platforms.
Computer Hardware/Software Consulting, Residential/Business Audio and Video Installations.
(Privately Held; 1-10 employees; Computer Software industry)
January 2006 — Present (3 years 11 months)
Involved in New Business Development, Management of Consulting Staff and Customer Implementation. Riverturn focuses on Software Deployments, Technology Consulting, Business Continuity and Custom Software Development with a particular focus in Automation, Remote Support, CRM, and Enterprise Storage.
(Privately Held; 1-10 employees; Computer & Network Security industry)
November 2004 — Present (5 years 1 month)
Co-Founder and Chief Technical Officer for Traverse Labs. This company focuses on Online Application Development for Small and Large businesses and Web Hosting. Utilizes Open Source Tools to create data driven websites and Web 2.0 applications.
Strong Emphasis on Javascript, PHP, MySQL, AJAX, CSS. In charge of developing standards and crafting specific architectures for Customer Deployments.
Responsible for Sales, Project Management, Corporate Administration, Technology Selection and Product Development.
(Privately Held; Myself Only; Information Technology and Services industry)
October 2003 — Present (6 years 2 months)
Founder and Principal Engineer of Technology Consulting for Small and Large Businesses. Computer Consulting for Hardware and Software Projects, Purchasing, Implementation Services and Support. Network Security/Infrastructure, Business Process Engineering, Vendor Selection Services and Custom Software Development.
Audio and Video Consulting. Deliver whole house and office systems to provide state of the Art Multimedia Services for clients of all sizes. Specialization in integrating Residential and Commercial Technology (Heating, Audio, Security, etc.) into Local Area Computer Networks.
Layout, Design and Custom Wire Installation for Data, Phone, Video and Audio Networks for Residential and Commercial Clients.
Reseller of most Consumer Electronics, Computer Software/Hardware, and Audio/Visual Technologies.
(Public Company; 51-200 employees; MOTV; Computer Software industry)
March 2000 — March 2005 (5 years 1 month)
Lead Architect for Motive’s High Tech Large Fortune 500 OEM Customers. Deployment Manager for many large-scale deployments including Great Plains Software, StorageTek, Nokia, and Hewlett Packard. Involved in defining standards, technologies and solutions to be developed for all enterprise Motive installations worldwide.
Responsible for managing Architects, Deployment Managers, Developers and Senior Consultants throughout the project life cycle. Lead Technical Liaison to Customer Care for Motive's largest customers to provide continual long-term success and retention.
Responsible for developing and defining complex solutions to integrate Motive’s Software Solution Platform with current customer eCrm and other Enterprise Software Mission Critical Applications. Types of integrations include LDAP, various CRM packages (Siebel, Great Plains) and Helpdesk applications (Remedy, Vantive, and Home-Grown Solutions).
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
March 1999 — March 2000 (1 year 1 month)
Developed standards and design for very large Windows NT Cluster and Database Servers for internal Dell Clients. Responsible for Project Management, Technology consulting, Implementation and Support.
Projects focused around Enterprise Performance Monitoring, Reliability, and Scalability. Responsible for managing the technical resources for each solution.
Subject Matter Expert for Dell Inc. on High Availability for Windows NT with a specialization in fault tolerance for SQL and Oracle Databases and Disaster Recovery Solutions. Worldwide Technical Liaison for defining hardware and software strategies, standards and documentation for Dell in North and South Americas, Asia Pacific, and Europe. Also provided mentoring and career development for Junior Engineers and Level II support.
(Public Company; 10,001 or more employees; SLB; Oil & Energy industry)
December 1997 — March 1999 (1 year 4 months)
Responsible for supporting 400 software developers and managers on the Windows Operating System Platform (Windows 95, 98, NT 4.0 and 2000). Directed 6 engineers in the Austin Windows Support Center.
Specialization in Windows NT and UNIX integration with Windows Terminal Server and SMB Server software, as well as, responsible for Network Security standards.
Project work focused on Network Monitoring, Hardware and Software Inventory and Web Hosting Technologies (internal and external). Forecasted long term Network hardware growth for Cisco switched and ATM backbone, as well as the Wireless networking initiative.
Negotiation and implementation of support channel with IBM for Schlumberger worldwide. Established single points of contact and support availability for 65,000 employees. Supervised vendor relations with Dell, IBM, Digital, and other Large Enterprise Vendors.
(Privately Held; 51-200 employees; Insurance industry)
June 1995 — December 1997 (2 years 7 months)
Supervised all Information Systems planning, budgeting, recommendations, vendor relations and purchasing for one of Detroit’s Largest Top 10 Privately owned Insurance Agencies. Responsible for marketing, content and User Interface for http://www.alcos.com.
Migration of NetWare and Vines Network to Windows NT. Incorporated Microsoft Exchange Servers for Mail and Citrix Metaframe Servers for Remote Access. Supported Windows 95 and NT Workstations for 100 users. Maintained, installed and supported all Cisco switches, routers and other networking equipment.
Bachelor of Arts , Interdisciplinary Studies in Social Science , 1991 — 1994
Marketing 1990 — 1991
Pi Kappa Alpha Fraternity, Vice President of Bay East Neighborhood Association
Recipient of Motive’s Apollo 13 award and Cornerstone Award for going above and beyond the company’s and customer’s expectations to guarantee success.
Recipient of the Motive Mission to Mars Award for Team Leadership.
Certifications and Training:
Microsoft Certified Systems Engineer – Windows NT 4.0 Workstation, Server, Server in the Enterprise, Networking Essentials, TCP/IP, Internet Information Server 4.0.
Windows 2000 – Accelerated Training for Active Directory Design and Migration
Microsoft SQL 7.0 System Administration
Alterpoint NetworkAuthority
Oracle – 8.1.5 Database Administration
Certified on Network Computing Devices Wincenter Software
Motive 3.x and 4.x Certified Engineer
HP Network Automation Software
HP Server Automation Software