Patrick Chiron

Current

• Country Manager Spain/Portugal at re:Store Gmbh

Past

• European Business Development Director at DSGi
• European Service Director at DSGi
• European Service Operations Director at DSG International

• Programme Manager at PC City Spain
• IT Manager at PC City Spain
• Project Manager at Philips Lighting
• Customer Service Manager - Europe at Philips Lighting
• Data Manager - South Europe at Philips Lighting

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Education

• EBS - European Business School Paris

Recommended

2 people have recommended Patrick

Connections

159 connections

Industry

Retail

Patrick Chiron’s Summary

Country Manager - Retail sector - experienced at succeeding in challenging environments, leading strategic projects and managing complex teams at European level.

Patrick Chiron’s Specialties:

Business development, Set-up of new business lines, Pan european operations, Retail operations, Service Retailing and Operations

Patrick Chiron’s Experience

• Country Manager Spain/Portugal

  re:Store Gmbh

  (Retail industry)

  January 2009 — Present (7 months)

  re:Store is Europe nº1 Apple Premium Reseller with more than 70 stores in 12 countries.

• European Business Development Director

  DSGi

  (Public Company; DXNS; Retail industry)

  September 2006 — December 2008 (2 years 4 months)

  In charge of the European Implementation of the new Service Brand : “The Tech Guys”
  · Analysis of the market opportunity per country
  · Preparation of the corresponding Business plans
  · Detailed Franchise content set-up
  · Multi channel operations set-up (Web, telesales, In store)
  · Launch of 55 franchises in Italy, 2 in Greece and 1 in Turkey

• European Service Director

  DSGi

  (Public Company; 10,001 or more employees; DXNS; Retail industry)

  March 2004 — September 2006 (2 years 7 months)

  Commercial and Marketing responsibility over Service products throughout Europe: 25 Million € sales, nº1 contributor to company’s margin.
  
  · Definition of the Service strategy per country, for both B2C and B2B
  · Implementation of the European Commercial plan by developing and launching a full range of new service products
  · Definition of the European Marketing plan: Media campaigns, Leaflets…
  · Definition and supervision of the store execution
  · Data mining and shopping experience follow-up

• European Service Operations Director

  DSG International

  (Public Company; 10,001 or more employees; DXNS; Retail industry)

  March 2002 — March 2004 (2 years 1 month)

  Management of all “After Sales” activities for the chains in Europe. 6 Million € annual budget, team of 250 people in 9 countries.
  
  · European negotiations with manufacturers and third party service providers
  · Creation of a Multi-lingual call centre in Madrid of 150 seats
  · Management of the Madrid and Nottingham Call Centre sites
  · Management of the repair workshops and Field engineers in all countries
  · Management of spare parts warehouses, logistic activities and IT systems
  .

• Programme Manager

  PC City Spain

  (Retail industry)

  August 2001 — March 2002 (8 months)

  In charge of managing 3 strategic projects for the business:
  · Closure programme of 7 stores in Spain and Portugal
  Key achievement: 120 employees concerned with minimum human impact and a global control of the internal and external communication
  · Opening of the first PC City store in Spain
  · “Re-branding” of all stores from “Ei System” to the “PC City” brand

• IT Manager

  PC City Spain

  (Retail industry)

  August 2000 — August 2001 (1 year 1 month)

  Set-up and maintenance of the IT infrastructure in Head office and stores. Implementation of a new ERP.

• Project Manager

  Philips Lighting

  (Public Company; 10,001 or more employees; PHG; Electrical/Electronic Manufacturing industry)

  October 1999 — August 2000 (11 months)

  Planning and follow-up of the “Shared Services” projects (Logistics, IT and Finance). Project Management of the SAP implementation as well as the implementation of a Cross docking platform.

• Customer Service Manager - Europe

  Philips Lighting

  (Public Company; 10,001 or more employees; PHG; Electrical/Electronic Manufacturing industry)

  July 1997 — October 1999 (2 years 4 months)

  Factory of Lamotte - Beuvron (France)
  Commercial planning and Stock administration for all European countries. Creation of a European Customer complaint department.

• Data Manager - South Europe

  Philips Lighting

  (Public Company; 10,001 or more employees; PHG; Electrical/Electronic Manufacturing industry)

  January 1995 — July 1997 (2 years 7 months)

  South Europe Commercial division (Paris)
  Implementation of the company ERP in Belgium, Spain, Italy and France.

Patrick Chiron’s Education

• EBS - European Business School Paris

  Finance 1989 — 1994

Additional Information

Patrick Chiron’s Groups:

•    Henley Business School
•    Retail Industry Professionals Worldwide
•    Français en Espagne
•    Association des Diplômés EBS Paris

Patrick Chiron’s Contact Settings

Interested In:

• career opportunities
• expertise requests
• business deals
• reference requests
• getting back in touch