Patricia Sgambelluri

Current

• Service & Dispatch Manager at Clean Air Quality Service
• Service/Dispatch Manager at Clean Air Quality Service

Past

• Project Manager at Oxclove Workshop
• Corporate Home Services Manager at Ginsburg Development Companies
• Service Delivery Manager at WorldCom

• Service Delivery Production Manager at MCI Telecommuincations
• Service Delivery Production Manager at Verizon

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2 more...

Education

• College of Westchester

Recommended

4 people have recommended Patricia

Connections

39 connections

Industry

Information Technology and Services

Patricia Sgambelluri’s Summary

I am currently looking for an opportunity that will utilize my skills in Project Management, time management, customer/client relations, organization, budgeting. This opportunity will challenge me as well give me a sense of job well done.

Patricia Sgambelluri’s Specialties:

I have managed very large projects for highly visible clients, as well as being actively involved in disaster recovery efforts to bring clients back into service after WTC.

Patricia Sgambelluri’s Experience

• Service & Dispatch Manager

  Clean Air Quality Service

  (Mechanical or Industrial Engineering industry)

  October 2008 — Present (1 year 2 months)

  Manage a team of 16 Service Technicians, schedule appointments , troubleshoot, order technical/engineering parts. Dispatch technicians on emergency service calls, as well as normal preventative maintenance appointments, interact with clients, write proposals for new work. Generally Manage entire Service Department.

• Service/Dispatch Manager

  Clean Air Quality Service

  (Information Technology and Services industry)

  2008 — Present (1 year )

• Project Manager

  Oxclove Workshop

  (Privately Held; 11-50 employees; Computer Software industry)

  September 2007 — April 2008 (8 months)

  Project Manage-new web applications, ecommerce site's and launch, new business websites. Work to keep project on time, on budget. Client relations, production analysis and reporting.

• Corporate Home Services Manager

  Ginsburg Development Companies

  (Privately Held; 201-500 employees; Construction industry)

  April 2004 — July 2007 (3 years 4 months)

  - Manage warranty department 6 Technicians & 3 Office Personnel for all of Corporate Home Services Multi-Million Dollar Residential completed and in progress projects.
  • Project Manage assigned projects, Escalation Management, tracking of outstanding issues.
  • Laision/Coordinate, schedule appointments for warranty work, with homeowners and trades.
  • i.e. Hardwood floors, Ceramic Tile, Granite Countertop repairs/replacement etc.
  • Production Analysis/reporting (full accountability for team performance) Weekly, Monthly correspondence to Homeowners. Client Relations, Trade Relations-Internal/External
  • Write quarterly and annual performance reviews, counsel & motivate staff, coach and write-up team members during corrective actions.
  • Communicate company policy and procedures, H/R issues-payroll, benefits

• Service Delivery Manager

  WorldCom

  (Information Technology and Services industry)

  2000 — 2003 (3 years )

• Service Delivery Production Manager

  MCI Telecommuincations

  (Public Company; 5001-10,000 employees; Telecommunications industry)

  1994 — 2003 (9 years )

  Manage team of 16+ implementation/engineering reps. 2 floor supervisors, producing 1000+ orders per month (Data, Voice, Frame Relay & ATM DS0, DS1, DS3, & Sonet)
  •Project Management Large NYC Financial Accounts, Entire Mid-West Region-Installs, Changes, Upgrades Disconnects, tracking, troubleshooting outages, Escalation Management to VP level.
  •Client Relations, Vendor Relations, Budgeting team/department
  •Production Analysis/reporting (full accountability for team performance) weekly production calls.
  •Quality Assurance, Train and develop employees on systems and procedures
  •Created innovative processes to increase productivity & reduce interval to delivery by 150% from 25 days to 15 days or less.

• Service Delivery Production Manager

  Verizon

  (Public Company; Telecommunications industry)

  1994 — April 2003 (9 years )

Patricia Sgambelluri’s Education

• College of Westchester

  Computer Science 2004 — 2006

Additional Information

Patricia Sgambelluri’s Interests:

http://trishsjobsearchtips.wordpress.com/, http://trishsjobsearchtips.jobamatic.com/a/jbb/find-jobs

Patricia Sgambelluri’s Groups:

Imaging On Call

•    Telecom Jobs
•    Former MCI/Worldcom Employees

Patricia Sgambelluri’s Honors:

Way to Go
Zenith
Star
Circle of Honor
Top Gun
Biltmore's Who's Who

Patricia Sgambelluri’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch