Patrick Merg

Current

Program Manager at Snap-on Incorporated

Past

Sr. Manager eBusiness at Snap-on Incorporated
Manager eBusiness Applications at Snap-on Tools
Web Developer at Snap-on Diagnostics

Applications Engineer at CAS
Service Manager at Capitol Honda
Application Consultant / Developer at Snap-on Diagnostics
Shop Foreman at Capitol Honda

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4 more...

Education

University of Phoenix

Recommended

11 people have recommended Patrick

Connections

302 connections

Industry

Information Technology and Services

Websites

Patrick Merg’s Summary

I am a determined, results-oriented management professional that creates, sells, and delivers high-value, innovative business software solutions. I utilize leadership, communication and interpersonal skills to build high performing agile software development teams that meet and exceed goals. I have a strong background in agile project management, leading software engineering teams and innovative product development.

Patrick Merg’s Specialties:

* Distributed / Offshore / outsourced team management
* Agile project management coaching & implementation
* Defining & delivering software applications for mobile workers
* Delivering innovative business software solutions
* Team leadership & mentoring
* Product management & agile project management
* Increasing business revenue & reducing operational cost
* Engaging customers to facilitate product development

Patrick Merg’s Experience

Program Manager

Snap-on Incorporated

(Information Technology and Services industry)

April 2007 — Present (2 years 8 months)

Responsible for delivering several software development projects by coordinating internal and outsourced software development, project management and software quality assurance teams.

* Agile project management - Scrum based - implementation & coaching
* Engaged multiple vendors & offshore software development / software quality assurance teams (Asia and East Europe)
* Implemented custom Scrum based Agile project management methodology for outsourced software development & software testing teams.
Sr. Manager eBusiness

Snap-on Incorporated

(Public Company; 1001-5000 employees; SNA; Computer Software industry)

November 2004 — April 2007 (2 years 6 months)

Led a globally distributed software engineering team of twenty software developers and project managers in a fast-paced ecommerce software development environment (US and Ireland)

* Lead a globally distributed software engineering team of twenty software developers & project managers in a fast-paced environment building ecommerce applications (US and Ireland)
* Engaged outsourced / offshore Software Quality Assurance team
* Customization & Implementation of Software Development Lifecycle
* Project management for cross-functional implementation of new projects with business teams, user interface design software development & software engineering
* Implemented software quality assurance standards & processes.
* Founded Software Engineering Process Groups leading to software development process improvements
Manager eBusiness Applications

Snap-on Tools

(Public Company; 501-1000 employees; Automotive industry)

September 2002 — November 2004 (2 years 3 months)

Managed ecommerce software engineering team. Revolutionized information delivery to Snap-on’s mobile sales force. Engaged multiple partners and vendors to develop and deliver the extremely successful Snap-on Mobile Information Center.

* Product manager for mobile software engineering teams
* Designed & delivered innovative business software solutions that immediately improved mobile sales force & mobile field service productivity
* Developed mobile information management applications that increased mobile sales force efficiency
* Designed & launched Salesforce.com CRM implementation
Web Developer

Snap-on Diagnostics

(Information Technology and Services industry)

August 2000 — September 2002 (2 years 2 months)

Responsibilities included web development, SEO, search engine optimization, software quality assurance & web analytics.

* Conceived & executed a search engine optimization / website marketing strategy resulting in an immediate 30% increase in sales, with a 300% increase in website traffic over time
* Designed & developed ecommerce software applications
* Used web analytics applications to tune search engine optimization increasing search engine ranking & web traffic to ecommerce web site
Applications Engineer

CAS

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

July 1999 — August 2000 (1 year 2 months)

Software development for networked computer systems used in automotive repair shops

* Software development
* Software quality control
* Software testing & test case management
* Software defect tracking & resolution
* Software release management / documentation
Service Manager

Capitol Honda

(Automotive industry)

August 1996 — July 1999 (3 years )

Planned daily schedule and work flow for large repair shop and supporting vendors while maintaining sales results to forecast. Managed twenty technicians and provided superior customer service.

* Directed the daily operations of a large auto repair facility
* Proposed, designed and executed first corporate email marketing campaign
* Provided superior customer service
Application Consultant / Developer

Snap-on Diagnostics

(Computer Software industry)

February 1994 — July 1999 (5 years 6 months)

Worked with offshore customers to design & develop software used for automotive testing. Project managed all aspects of the Software Development Lifecycle (SDLC) for the software project’s duration.
Shop Foreman

Capitol Honda

(Automotive industry)

February 1996 — August 1996 (7 months)

Leadership, supervision, & training in a busy automotive repair shop environment. Ensured that customer’s needs were met & repairs were made at high quality levels.

* Business process analysis & process improvements resulting in enhanced shop productivity & workflow
* Orchestrated new quality control measures that increased customer satisfaction