Administrative & Retail Assistant
Burlington, Vermont Area
- Current
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- Administrative & Retail Consultant at Paschal'Simon Consulting
- Past
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- Records Manager at Lamoille County Mental Health Services
- Office Manager at All Seasons Homestead Helpers
- Customer Service Representative at Cambridge Gift and Pharmacy
- Customer Service/Assistant Manager at Thompson Flour Shop (Bakery/Deli)
- Gift Shop & Deli Manager at The Pie Safe
- Education
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- Green Mountain College
- Career Track Seminars
- Rockhurst University Seminars
- Concordia University
- Recommended
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1 person has recommended Paschal'Simon - Connections
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6
connections
- Industry
- Consumer Services
- Websites
Paschal'Simon MacMurray’s Summary
I began developing training tools and procedures as soon as I embarked on the working person's journey. This "habit" very naturally evolved into a career path. Between 2004 and 2009, I had the privilege to develop a records management system, as well as operations strategies, for a large agency. I launched Paschal'Simon Consulting as the logical "next step", allowing me to expand the scope of tools I have developed and offer them to a variety of work environments.
I have extensive experience in the customer service and administrative support industries. I also have extensive experience managing tasks and projects. These are the skills I draw on when I provide administrative and retail services.
I am extremely organized and work equally well independently or collaboratively, in a leadership role or as a subordinate. There is no distinction in my book; each work engagement is a commitment, one that deserves my full attention.
Accomplishments:
Consistently met and exceeded employer’s expectations -
Consistently met and exceeded state compliance standards -Reduced loss in revenue by identifying errors and ensuring corrective action - Reduced information management risk by installing procedures and updating documents - Installed strategies to improve employees' ability to complete tasks and meet deadlines - Installed user-friendly procedures to help train new employees - Increased customer service standards by installing relevant training tools and procedures - Increased sales in retail settings by artistically organizing displays and store layout.
Paschal'Simon MacMurray’s Specialties:
I am self-motivated and especially skilled at customer service, document and information management, workspace and project management and procedures development. I specialize in developing operations strategies and procedures for any work setting, whether it is an office or a gift shop. These strategies enhance consistency of rapport with clients and consistency of operations within an organization.
Paschal'Simon MacMurray’s Experience
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Administrative & Retail Consultant
Paschal'Simon Consulting
(Information Services industry)
January 2009 — Present (1 year )
Administrative Assistant, Business Errands, Custom Procedure Guides, Workspace Strategies, Document Management Strategies, Custom Forms, Event Planning, Display Design & Rotation, Inventory Management Tools, Seminars & Mentoring (Customer Service, Staying Busy, Work Ethics, Work Strategies).
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Records Manager
Lamoille County Mental Health Services
(Mental Health Care industry)
January 2004 — January 2009 (5 years 1 month)
Managed and audited approximately 500 records. Developed a document management database and quality and billing audit strategies. Developed procedures and progress reports. Prepared records for yearly state audits. Kept open communication with state auditors regarding current standards. Addressed inconsistencies in records keeping practices, offered solutions and contributed to the development of training tools and workspace strategies. Initially hired as a records auditor. Developed the above tools in order to fulfill this task more thoroughly.
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Office Manager
All Seasons Homestead Helpers
(Retail industry)
2002 — 2004 (2 years )
Originally hired for customer service for this web-based garden tools distributor. Processed, packaged and shipped orders via UPS. Followed up with clients and answered questions by phone and email. Additional office duties evolved as necessary. Developed office procedures and training tools. Contributed to catalog layout, product research and recommendations. Developed an inventory tracking system and suppliers’ files.
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Customer Service Representative
Cambridge Gift and Pharmacy
(Retail industry)
January 2000 — January 2002 (2 years 1 month)
Initial primary function pertained to customer service and merchandising for the gift shop and pharmacy. Operated the register, assisted customers in locating items or made suggestions. Received weekly shipments of merchandise to sort, price and display. Performed inventories. Responsibilities naturally expanded to gift shop display design and rotation, store layout modifications to meet marketing goals and the development of procedures for staff training.
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Customer Service/Assistant Manager
Thompson Flour Shop (Bakery/Deli)
(Food & Beverages industry)
January 1997 — January 2000 (3 years 1 month)
Customer service and Staff training. Developed procedure guides. Modified and maintained displays. Contributed to store layout design and promotional materials development. Inventory and ordering.
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Gift Shop & Deli Manager
The Pie Safe
(Retail industry)
January 1994 — January 1997 (3 years 1 month)
Customer service position evolved to a management position. Supervised three employees. Developed procedure guides, modified store layout, designed store displays and window displays, audited sales activity. Product research, ordering and purchasing.
Paschal'Simon MacMurray’s Education
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Green Mountain College
Leadership, Technical Writing, Access Database 2008 — 2008
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Career Track Seminars
Communication Skills 2007 — 2007
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Rockhurst University Seminars
Management Skills, Project Management 2007 — 2007
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Concordia University
Arts & Communications 1982 — 1985
Additional Information
Paschal'Simon MacMurray’s Websites:
Paschal'Simon MacMurray’s Interests:
Project management, systems development, developing workspace strategies, writing for Blog and Newsletters, Display design, sculpting with paper, art with fabrics, art with wire.
Paschal'Simon MacMurray’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- getting back in touch
