Pascal Snijers

Current

• BTCC Release Manager at AtosOrigin

Past

• Application & Operation Manager - Customer Care & Billing at AtosOrigin
• Senior Engineer Customer Care & Billing (Team Leader a.i.) at BASE
• Network administrator at debitel

• Senior Q & A Engineer at CUBIC
• Ownerat LogiBOX Software (Self-employed)
• Technical support / Help Desk engineer at Personal Informatic
• Technical Support / Help Desk engineer at ALADIN Informatique

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Recommended

28 people have recommended Pascal

Connections

162 connections

Industry

Telecommunications

Pascal Snijers’s Summary

Technical and self motivated telecom lead engineer.
Stress resistant.
Able to deliver within tight time frame.
Open Source Developer in the CMS area.
Availability and great versatility.
Open-minded, Initiative sense and dynamism.
Easy integration and team spirit.
Customers respect and care for customers satisfaction.
Clear-headed and imagination to find out solutions.
Dedicated.
Self-made man and willing to learn.

Pascal Snijers’s Specialties:

Customer Care, Billing, Provisioning, Telecoms, People Management, Problem Solving, Web Design and CMS development

Pascal Snijers’s Experience

• BTCC Release Manager

  AtosOrigin

  (Information Services industry)

  June 2008 — Present (7 months)

  Keywords :
  - Facilitator – serves as a liaison between varying different teams and the customer to guarantee smooth and timely deliveries.
  - Gatekeeper – "holds the keys" to production systems/applications and takes responsibility for their implementations.
  - Coordinator – between the various parties
  
  My tasks include :
  - Organise all activities of the Release Management/Deployment Processes
  - Report to the Management on the efficiency and effectiveness of all Release Management Processes
  - Inform all parties of active Release Plan
  - Set up and maintain info base for each Release
  - Accept Software developments, Bug Fixes into the release.
  - Make Detailed Release Deployment Plan and impact analysis
  - Prepare information needed for the GO/NoGO meeting of the Release, organise and document this meeting.
  - Inform all parties of relevant issues occuring during Release deployment
  - Monitor Deployment of Release Packages

• Application & Operation Manager - Customer Care & Billing

  AtosOrigin

  (Public Company; 10,001 or more employees; ATO; Information Technology and Services industry)

  December 2005 — June 2008 (2 years 7 months)

  BASE IT Operation department has been outsourced to ATOS Origin, my roles and responsabilities are, therefore, the same than previously.

• Senior Engineer Customer Care & Billing (Team Leader a.i.)

  BASE

  (Privately Held; 501-1000 employees; Information Technology and Services industry)

  October 2000 — December 2005 (5 years 3 months)

  All Second level support activities on Rating, Billing (GPRS and Voice part) with Infranet (Integrate) and CSS, Provisioning, Product Management, Roaming
  - Perform required adjustments to systems based on change requests; undertaking all new features releases
  - Insure fault-clearing service to resolve application and systems problems, Analyse trouble tickets (TT) sent by help-desk technicians and evaluating complexity and priority (Investigation, management, resolution and reporting of encountered issues and system faults)
  - Escalate to third level support (development department) with suggestions to optimize processes.
  - Achieve support objectives and ensure the highest standard in service delivery
  - Working in accordance with company quality standards, procedures and work instructions

• Network administrator

  debitel

  (Privately Held; 201-500 employees; Telecommunications industry)

  August 1998 — October 2000 (2 years 3 months)

  Care about the LAN & WAN operability, PABX, ACD and IVR systems.
  Install, configure and maintain network servers, users workstations and peripherals, propose upgrades.
  Install, configure and maintain hubs, cabling system and remote network access systems.
  Install, configure and maintain standard software's and utilities (drivers, communication tools, management tools, ....) on network servers and users workstations, propose upgrades of standard software's, network software's; determine optimal configurations.
  Install, configure and maintain routers, leased lines and ISDN lines.
  Asset management (software and hardware).
  IT security (user, backup, virus policy, firewalls, etc...).

• Senior Q & A Engineer

  CUBIC

  (Public Company; 51-200 employees; Accounting industry)

  1995 — 1998 (3 years)

  French speaking Support manager for dealers and end-user customers during all CUBIC for DOS version 5.x pre-release phase.
  Correction of several customers data due to data corruption.
  Active evolving during developing phase of CUBIC for DOS (Bug hunting, analysis, …).
  Active evolving during developing phase of CUBIC for Windows (Bug hunting, analysis)
  Active evolving during developing phase of Excellent for Windows (Bug hunting, analysis, …).
  Teaching to other members of my department.

• Owner

  LogiBOX Software (Self-employed)

  (Self-Employed; 1-10 employees; Computer Software industry)

  September 1988 — December 1995 (7 years 4 months)

  Design of several management software (Customers follow up, prospecting, sales ledger, allowance management, modules linked to Cubic, AmiPro).

• Technical support / Help Desk engineer

  Personal Informatic

  (Privately Held; 1-10 employees; Computer Hardware industry)

  April 1992 — October 1993 (1 year 7 months)

  Support of software and hardware used by customers.
  Teaching customers to use solutions (hardware and software).
  Analysis of customers needs and study of technical feasibility.

• Technical Support / Help Desk engineer

  ALADIN Informatique

  (Privately Held; 1-10 employees; Computer Hardware industry)

  February 1987 — June 1991 (4 years 5 months)

  Support of software and hardware used by customers.
  Teaching customers to use solutions (hardware and software).
  Analysis of customers needs and study of technical feasibility.

Pascal Snijers’s Contact Settings

Interested In:

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• job inquiries
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• reference requests
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