Senior Business Analyst
Sātāra Area, India
Senior Business Analyst
Sātāra Area, India
Software consultant with significant expertise at the analysis and design of solutions working right from capturing requirements from the clients to delivering quality products. Having worked in a wide array of domains in equally eclectic directions, I bring a unique concoction of knowledge streams and am very comfortable working across Cultures (Both Professional and otherwise). My constant endeavor is to envisage creative solutions to the problem at hand.
* Streamlining the Requirement Gathering Phases for achieving Total Quality Management.
* Decreasing Total Cost of Ownership by developing reusable and scalable applications.
* Transformation of Customer Experience Systems by developing user centric design.
* Business Analysis towards the Implementation of Business Processes and Rules into the System.
(Public Company; 10,001 or more employees; DOX; Computer Software industry)
December 2006 — Present (2 years 8 months)
I work as a Business Analyst for Amdocs. We help organizations connect with their customers better by enabling a seamless user experience. I consult with the client on how best to implement Amdocs Order Management System (OMS). I am currently working with AT&T to establish U-verse, the integrated service that enables delivery of TV, Internet and VoIP over one data line and a consolidated Bill for all. My responsibilities start with requirements gathering, followed by Solution Design and then Business Implementation.
Over the last two years, I have led a team which has steadily reduced cost of ownership and defects while making the application scalable. AT&T U-verse is now the leader in customer satisfaction in Southern US and the system handles several thousands of orders per day.
I am now working upon the transformation of AT&T Lightspeed by upgradation to Amdocs CES 7.5, the next generation standard in Customer Experience Innovation.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
July 2005 — December 2006 (1 year 6 months)
My job responsibilities entail working with the client and the internal teams dedicated towards the ongoing development and support for the Billing Gateway of a Telecom major. I'm an integral part of the team that interfaces, analyses and designs the developments that are recieved as a part of the ever expanding requirements on an extremely critical and data-extensive system. I'm also partly involved into the development and testing realms of it and hold the responsibility for documentation control in conformance with CMM Level 5 practices.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
May 2003 — July 2003 (3 months)
Built a Java based Cross-compiler from UML to Alloy as a part of Mastercraft, a product of TCS. The cross compiler validated UML diagrams for consistency using Alloy, a theorem proving tool developed by MIT, & reported errors as UML diagrams, thereby allowing more complex use case diagrams to be built without the fear of losing traceability.
B.Tech , Information Technology, Communication Technology, Computer Science , 2001 — 2005
Curricular: Heavily inclined towards- Economics, Management, Leadership, Artificial Intelligence, Advanced Mathematics, Human psychology, Linear Algebra. Extra curricular: Deeply interested in Dramatics; a voracious reader of Fiction, non-fiction & sociology; passionate for Digital Media; avidly into listening to music & singing; a Keen Photographer.
Top 1% of students in Mathematics at the National level. CBSE, 10th Grade.
'Promoter of Amdocs Value: Excellence'.