IT Director at IMARC
Orange County, California Area
IT Director at IMARC
Orange County, California Area
Software Solutions and Development Specialist with substantial experience in internet technologies. Particularly strong in GUI, database design and modeling, prototyping, requirements, and concept development. Comfortable with technology, multiple projects, multiple priorities, deadlines, and cross-functional teams. Proven success in breathing life into product ideas from market analysis through SDLC to launch.
Exceptional combination of business and technical skills, hands-on software design, development and management experience from the ground up, technology and process integration expert, and internet technology specialist.
(Legal Services industry)
June 2008 — Present (1 year 6 months)
Manage small team of IT personnel and software developers for mortgage fraud investigation law firm. Sole designer and developer of home-grown software application that I built from the ground up. The company is experiencing explosive growth and we are constantly under pressure to adapt to operational changes and expansion. Responsible for managing evolution of the application in both a management and hands-on design, development and implementation role.
(Computer Software industry)
February 2006 — May 2008 (2 years 4 months)
• Successfully balanced intense workload with appropriate delegation and prioritization
• Ensured design for scalability adherence and component architecture compliance with visions and roadmaps
• Gathered and prioritized requirements into feature prioritization matrices and organized consensus meetings
• Established system and application architectural standards based on open source best practices
• Effectively communicated value propositions and product roadmaps to sales, executives, and customers
• Managed design and development of three SaaS applications from concept through beta phases
• Established enterprise web software strategy using Agile for iterative developments
• Established procedures for datacenter equipment configuration restoration and archiving procedures
• Created coarse-grained and iterative project plans and coordinated planning and review sessions
(Privately Held; 11-50 employees; Financial Services industry)
July 2005 — January 2006 (7 months)
• Developed and managed new mortgage company’s IT systems and processes
• Trained sales force on application systems and proper utilization for maximum efficiencies
• Established processes and SOPs for IT management and support
• Led development efforts to streamline internet lead management and distribution
(Privately Held; 201-500 employees; Real Estate industry)
March 2004 — July 2005 (1 year 5 months)
• Sales agent for premier mortgage companies
• Top producer (top 10%) nearly every month in revenue and top 5% in closed loans out of 80+ loan officers
(Public Company; 1001-5000 employees; Financial Services industry)
March 2003 — March 2004 (1 year 1 month)
• Top producer in sales for high volume mortgage company closing on average 50+ loans per month.
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
October 1999 — March 2003 (3 years 6 months)
• Tapped key staff in order to coordinate, prioritize, and gain consensus for new features and functionality
• Inventor of web-enabled, patent-pending network infrastructure provisioning and management system
• Successfully gained executive sponsorship to expand reach of application to worldwide audience
• Designed and built RDBMS to support innovative modular functionality and incremental developments
• User and role-based database permission system seamlessly incorporated various classes of users’ diverse needs
• Created white papers and online tutorials/training documentation for users at various technical levels
• Designed and implemented database keyword lookups to find relevant FAQ, How-To, and support information
• Organized web conferences to present product roadmaps and status reviews for service and upper management
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
October 1998 — October 1999 (1 year 1 month)
Responsibilities:
• Consultant for IT infrastructure process re-engineering projects
• Lead process improvement consultant for HP’s managed services organization
• Manage various projects to evaluate IT process inefficiencies and recommend streamlined solutions
• Consult with key dept staff to accurately construct “Is” and “New” processes for various IT processes
Contributions:
• Designed and led development of Technician Migration Assistant (TMA) Visual Basic desktop application
• My TMA GUI design and workflow specs prompted program manager to cancel 3 parallel developments
• Became known expert in devising systematic solutions for resolving process issues and inefficiencies
• Specialized in remote presentations, obtaining endorsements from technical staff, and ultimately gaining executive sponsorship to implement change
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
September 1997 — October 1998 (1 year 2 months)
• Own network infrastructure billing, management, and audits and manage telecom vendors and contracts
• Advance network infrastructure provisioning application
Contributions:
• Released new version of web-based infrastructure management system replacing $1M outsourced solution
• Negotiated and managed multi-million $ vendor contracts with USWEST, QWEST, AT&T, and Time Warner
• Designed and implemented new internal billing model for hub site telecommunication infrastructure
• Custom-built RDBMS and web front-end to manage datacenter terminations and network equipment
• Spearheaded audit project to restore integrity of company’s network infrastructure documentation
• Led design and development project to web-enable network provisioning request mgmt and processing
• Co-led massive IT infrastructure change management project to unify California and Atlanta-based provisioning operations under common processes and one change management software application.
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
August 1996 — September 1997 (1 year 2 months)
Responsibilities:
• Project management and deep level support for network infrastructure installs, changes, and removals
• Service management including new process creation, existing process refinement, and training
• Acquire deep knowledge of network equipment, configuration know-how, and troubleshooting techniques
Contributions:
• Configured and developed strong troubleshooting skills with Cisco router/switches, CSU/DSUs, cabling, etc.
• Provided support and engineering for all transmission, voice and video (TVV) implementations
• Company expert for technical installation of Cisco’s Meeting Place software and audio conf. servers
• Led research project into failing CRM process used by TVV services
• Designed and built first web-based service request web site for data and telephony services
MBA/MS , Business and Engineering Mgmt , 1994 — 1996
BS , Electronic Engineering , 1990 — 1994
Weight training, sports, new technology, spending time with family
Beta Gamma Sigma
AIPMM (Association of International Product Marketing & Management)
Patent-pending: NETWORK INFRASTRUCTURE CIRCUIT MANAGEMENT SYSTEM AND METHOD (Hewlett-Packard)
Patent-pending: SYSTEM AND METHOD FOR CONCEALING PRIVATE IDENTITY INFORMATION DURING CREDIT DATA ACQUISITION PROCESS (Sunscape Enterprises)