
Sr. Associate - Advisory @ PwC
Tampa/St. Petersburg, Florida Area

Sr. Associate - Advisory @ PwC
Tampa/St. Petersburg, Florida Area
Thought leadership in Agile approaches and technology strategy in meeting the goals and objectives of business.
Goal: Product management position with a Professional Services or IT Development Organization working in an Agile delivery environment.
Software/Product development methodologies - SCRUM and Waterfall. Certified ScrumMaster
Requirements Management, Change Management, Project Management, and Risk Management.
Experienced with helping organizations transition to Agile and Scrum.
Experience with distributed multinational project teams.
Certified in Guidewire ClaimCenter 4.X, ClaimCenter 5.x Trained.
(Management Consulting industry)
August 2008 — Present (1 year)
Sr. Associate in the Advisory Services domain delivering IT strategy and solutions for the Insurance industry. (Formerly BearingPoint)
Completed Concept Phase at CNA Insurance for a Claims Transformation Project to align Standard and Specialty Lines in a single claims platform. Responsible for creating Solutions Alternatives and estimates for a ClaimCenter 3.1 to 5.0 Upgrade for Standard Lines, ClaimCenter Financials, FNOL, and migration of Specialty Lines to ClaimCenter. Developed Proof of Concept Upgrade plan to test the upgrade process for CNA’s specific needs.
Technology and process standardization, high level estimates and requirements were the outcome of this phase.
Inception/Planning phase with Liberty Mutual Personal Markets. Working with Business Architecture team to map current business processes for Claims Handling. Working through Gap Analysis of current claims system/processes and ClaimCenter. Building business requirements inventory for configuration of Auto and Property Claims handling.
(Airlines/Aviation industry)
April 2008 — August 2008 (5 months)
ScrumMaster in the Product Engineering Reporting and Settlement Department responsible leading new development efforts using Agile methodologies and Scrum. Created in-house Scrum curriculum for training new development teams the Scrum methodology while providing coaching and mentorship.
(Privately Held; 201-500 employees; Computer Software industry)
June 2006 — April 2008 (1 year 11 months)
Completed assignment at GEICO for implementation of Guidewire ClaimCenter as a Project Manager. Initially assigned as a Sr. Functional Consultant on FNOL team working with Assignment and Scheduling modules. Assumed the role of Project Manager taking the project through a successful live production pilot of ClaimCenter in the Tucson regional center. Within the first week of the pilot had 76 users with 1,000 claims processed in ClaimCenter. Also providing mentoring/training to PMO and project team on SCRUM methodology. Provided remote configuration support for Dominion Insurance in Canada with upgrade from ClaimCenter 3.1 to 4.0.
Completed Project Inception Phase at Missouri Employers Mutual for implementation of ClaimCenter in a Workers Comp environment. Began Development Phase with Guidewire, Client, and client's offshore development teams. Mentored and trained Missouri Employers Mutual program and project management on SCRUM methodology.
(Public Company; 10,001 or more employees; Computer Software industry)
January 2006 — June 2006 (6 months)
Assigned to Citigroup, Enterprise Technology Office. Managing the enterprise implementation of Identity Management projects providing system provisioning/deprovisioning, entitlements, and reporting for Citigroup business entities. First phase of deploying HP OpenView Select Identity at Citigroup. Created requirements and project plan for initial load of ~ 400,000 employees into the system. Leading business process owners through role definition required for role based access and permissions for business applications.
(Public Company; Computer Software industry)
March 2003 — December 2005 (2 years 10 months)
Assigned to Veterans Health Administration
Assignment as the Project Manager for implementing the Rational software development tools. Set up and acquired staff for the Program Management Office. Provided strategic direction for implementation of the Rational Enterprise Suite for over 700 users within the Veterans Health Administration, Office of Information Health Systems Design and Development. Created and implemented an enterprise software engineering environment, supporting projects that are re-hosting legacy healthcare systems to J2EE and Oracle. Configured the applications to facilitate the customization of the Rational Unified Process. Provided mentoring and training on use of the Rational Suite and Rational Unified Process.
(Public Company; Staffing and Recruiting industry)
November 2000 — March 2003 (2 years 5 months)
Assigned to IT Strategy and Planning Group
Technical Project Manager planning and implementation of Software Engineering tool suite for Spherion. Responsible for the implementation of the Rational Software Enterprise and Analyst Studio Suites for all new software development. Gathered and managed requirements for customizing the suite to meet the Spherion development environment. Managed the configuration of the Change Management tool (ClearQuest), Requirements Management tool (RequisitePro) for company specific software development in a WebSphere and J2EE environment. Developed custom workflow for systems project approval, Issue Tracking, Risk and Gap Analysis. Provided in-house guidance and mentoring on development tools and process. Set up Configuration Control Board and Change Management process for a PeopleSoft implementation affecting 60,000 employees.
(Computer Software industry)
July 2000 — October 2000 (4 months)
Project Manager responsible for the User Experience of the eMedSoft web portal.
Managed five JAVA developers creating the web interface for multiple medical scheduling and billing applications.
(Public Company; Computer Software industry)
November 1998 — July 2000 (1 year 9 months)
Lead Engineer in for the redesign of the Medicare IVR user experience.
Worked with multiple IVR vendors to create a unified user experience for 72 systems deployed across the country.
(Computer Software industry)
March 1998 — November 1998 (9 months)
Performed technical and business analysis with recommendation for the acquisition of a new CRM and CTI solution for the claims processing group.
(Government Agency; 10,001 or more employees; Military industry)
April 1978 — March 1998 (20 years)
Patrol Wing Eleven - Analysis Division Supervisor, Jacksonville, FL
Mobile Operations Control Center - Operations Supervisor, Jacksonville, FL
Tactical Support Center - Mission Control and Evaluation Supervisor, Lajes Azores, Portugal
Space and Naval Warfare Systems Command - Project Officer, Washington, D.C.
Antisubmarine Warfare Operations Center - Operations Supervisor, Lajes Azores, Portugal
Air Test and Evaluation Squadron One - Test Director, Naval Air Test Center Patuxent River, MD
Patrol Squadron Nine - Naval Aircrewman, Moffett Field, CA
Bachelor of Science , Computer Information Systems , August 1995 — May 1998
Magna cum Laude
Nautical Industrial Technology 1976 — 1977
wine tastings & collecting, golf, sailing, travel, networking
Agile Tampa
US Navy Humanitarian Service Medal - Southeast Asia Vietnamese Refugee Operations