Paolo Grazioli

Past

• SMB Support at Cisco
• Junior Network Technician at Netartis
• Production artist at Service Lito

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Education

• Europa Networking
• Europa Networking
• ITIS J. Torriani

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Recommended

3 people have recommended Paolo

Connections

56 connections

Industry

Information Technology and Services

Paolo Grazioli’s Summary

I'd like to advance my career in the networking field, obtain additional certifications, learn new languages, and work abroad.
I'm currently attending the CCIE R&S v4.0 written course at Europa Networking Cisco Academy.

Paolo Grazioli’s Specialties:

CCNP (Cisco Academy)
CCDA
CCNA (Cisco Academy).

Good interpersonal skills and teamwork especially in a mixed cultural environment. Customer support experience.
Long time computers knowledge, both hardware and software.

Paolo Grazioli’s Experience

• SMB Support

  Cisco

  (Public Company; CSCO; Computer Networking industry)

  June 2008 — June 2009 (1 year 1 month)

  - Providing phone and email technical support for Cisco SMB devices (switches, routers, IP telephony, storage, wireless) to partners;
  -Owning a case until resolution is reached, assuring the contact with the customer (verbally-written) in every stage of the process;
  -Acting as 2nd line escalation for consumer products;
  -Replicating customer issues in a lab environment;
  -Identifying and driving recurring issues to resolution together with escalation team, isolating possible firmware bugs;
  -Dealing with SMB partners presales questions.

• Junior Network Technician

  Netartis

  (Privately Held; Information Technology and Services industry)

  January 2007 — June 2008 (1 year 6 months)

  On-site installation, configuration and troubleshooting of Cisco
  routers, switches and IP phones (customers include Société
  Generale’s 2S Banca, Telindus, Air Liquide, Infracom).
  Minor interventions on Cisco Call Managers and CMEs.
  Miscellaneous PC hardware and software troubleshooting and
  support.

• Production artist

  Service Lito

  (Printing industry)

  October 1996 — August 2006 (9 years 11 months)

  Designing layouts (books, brochures, flyers, ads), digital image scanning (drum scanner) and processing, file server administration, workflow coordination from scanner to film / print output.

Paolo Grazioli’s Education

• Europa Networking

  CCNP , Cisco Academy , 2009 — 2009

  Version 5.0.1.0

• Europa Networking

  CCNA , Cisco Academy , 2006 — 2006

  Version 3.1

• ITIS J. Torriani

  high school , Industrial electronics, automation , 1990 — 1995

Additional Information

Paolo Grazioli’s Interests:

Digital photography, digital audio recording, electronic music and synthesis, videogames, electronics.

Paolo Grazioli’s Groups:

•    CISCO
•    Cisco Certified
•    IT Recruitment & Jobs in Ireland
•    Adobe Photoshop Group
•    Cisco Systems Job List - Join and get weekly job opportunities at CISCO for LIFE.
•    Europe Jobs Network
•    Brussels Job Days

Paolo Grazioli’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• reference requests
• getting back in touch