Project Management / Training Design & Delivery / Online Community Management
Raleigh-Durham, North Carolina Area
- Current
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- Manager, Solution Education Programs at The Healthcare Business of Thomson Reuters
- Past
- Recommended
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3 people have recommended Michael - Connections
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160
connections
- Industry
- Information Technology and Services
- Websites
Michael Palko’s Summary
I'm a self-starter with a background in project management and training design and delivery. I have a penchant for developing creative traditional classroom and e-Learning courses using a variety of tools. I know the value of applications and web sites that focus on usability and design. I'm currently delving into the role of community manager, constructing learning community using SharePoint and all that the Web 2.0 world has to offer, including podcasts and mLearning. I'm am enthralled by the concepts and power of social media, networks and viral marketing.
Michael Palko’s Experience
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Manager, Solution Education Programs
The Healthcare Business of Thomson Reuters
(Public Company; 10,001 or more employees; TOC; Information Technology and Services industry)
March 2007 — Present (2 years 5 months)
Oversee and direct development of effective, innovative training programs to ensure the utilization of Thomson Healthcare products in medical facilities. Specific duties:
• Managing multiple concurrent education programs, in various mediums, including pre-recorded E-learning modules
• Interfacing with stakeholders, including Sales/Services Teams and customers, to design training programs, utilizing adult learning techniques
• Monitoring and measuring program effectiveness to guide continuous refinement and improvement
• Coordinating and managing delivery of training to coincide with product launches and updates
• Serving as a liaison between customers, customer-facing staff, Sales and Product Management to communicate suggestions for product enhancements
• Collecting and conveying information on customer workflow, preferences, technical requirements
• Acting as a subject matter expert for Technical Writers -
Education Services Coordinator
MercuryMD
(Privately Held; 51-200 employees; Information Technology and Services industry)
March 2006 — March 2007 (1 year 1 month)
Responsible for overall management and execution of internal and external training projects. Specific duties included:
• Authoring educational resources, materials and curriculum
• Establishing and maintaining effective training disciplines
• Rigorous maintenance of product-related documentation
• Assisting in the management and development of education materials with third party resources
• Managing the delivering of timely, efficient, multifaceted training exercises in a scalable, repeatable manner in a variety of environments including on-line and on-site
• Acting as a key determinant of the initial customer perception of products, a vital factor in establishing a long-term healthy client for the company -
Implementation Project Manager
MercuryMD
(Privately Held; 51-200 employees; Information Technology and Services industry)
June 2005 — March 2006 (10 months)
Responsible for overall management and timely execution of new customer product implementations and other technical projects. Specific duties included:
• Completing all projects on-time and within budget
• Establishing and maintaining effective project management disciplines
• Managing, documenting and resolving issues, including the proactive escalation of issues requiring senior management attention.
• Leading assigned technical staff, including monitoring of timeliness and quality of work provided to the client.
• Adherence to project timelines and proactive management of potential missed target dates
• Being single-point-of-contact for customers and accountable for customer satisfaction of assigned projects -
Trainer / Application Specialist
Disability Determination Services
(Government Agency; 201-500 employees; Government Administration industry)
October 1998 — August 2004 (5 years 11 months)
Key member of a Training Department responsible for managing on-site training for new employees and veteran staff on the adjudication of Social Security Disability claims. Specific duties:
• Developing, reviewing and analyzing data concerning training needs
• Designing, coordinating, conducting and monitoring Statewide computer skills and program-specific training for professional, medical and support staff
• Developing criteria and standards for evaluating training program effectiveness.
• Responding to inquiries regarding software programs, Agency policies, procedures, and specific operations to Agency personnel at all levels
• Gathering and evaluating ideas for software enhancements from front-line staff and conveying these to Systems staff and contracted programmers
• Managing projects related to validating software enhancements and designing implementation strategies for newly-developed software applications
• Creating and maintaining procedural and technical manuals
Additional Information
Michael Palko’s Websites:
Michael Palko’s Honors:
Awards
* STAR Performance Achievement Award (5-time recipient; 2007, 2008 (3), 2009)
The STAR Performance Achievement award recognizes outstanding achievements or contributions to Thomson Reuters the year. Specifically, the award recognizes employees who have exceeded expectations and delivered results on a task or project. Achievement awards are given in categories aligned with Healthcare’s business priorities:
• Exceeding customer expectations
• Expanding capabilities
• Exemplifying our high-performance culture
• Striving for operational excellence
* Commonwealth of MA Suggestion Award Initiative, 2001
* MA Rehabilitation Commission, Commissioner’s Outstanding Performance Award (4-time recipient)
* Training Team, 1999
* Process Improvement Team, 1998
* Computer User Committee, 1995
* Individual, 1995
