Charles Watson

Current

• Creative at Apple

Past

• Business Analyst/Trainer at Intelex
• Training Co-ordinator at The Hosptial For Sick Children
• Media Developer at The Digital Mill

• Site Developer at Immersant/Bowne Internet Solutions
• Returns Co-ordinator at HMV Canada

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Recommended

5 people have recommended Charles

Connections

46 connections

Industry

Information Technology and Services

Charles Watson’s Summary

Currently, I am a one-on-one software trainer at Apple.

Previously, I worked at Intelex delivering training (on-site and on-line) to clients, and writing documentation for a customer support knowledge base.

For 3 years before that, I worked at The Hospital for Sick Children, training and supporting Lotus Notes, and custom in-house applications. I also wrote documentation and reference cards, and supported several administrative systems at Sick Kids, including the company directory.

Charles Watson’s Specialties:

Software training, production of training materials and documentation, public speaking.

Charles Watson’s Experience

• Creative

  Apple

  (Computer Software industry)

  October 2006 — Present (2 years 10 months)

  -Providing one-on-one training in a dynamic retail environment
  
  -Adjusting teaching style and pace to meet the needs of the learner
  
  -Conducting presentations and workshops using Apple-approved training techniques
  
  -Teaching customers how to create music using GarageBand, Soundtrack, and Logic Pro

• Business Analyst/Trainer

  Intelex

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  March 2006 — September 2006 (7 months)

  Client services, & training.

• Training Co-ordinator

  The Hosptial For Sick Children

  (Non-Profit; 5001-10,000 employees; Information Technology and Services industry)

  April 2002 — September 2005 (3 years 6 months)

  Develop and deliver in-house Lotus Notes training to all HSC staff in hands-on classroom, demo or personal coaching sessions.
  
  Delivering curriculum of training for core Notes applications, for upgrading the existing curriculum and training materials for new versions of Lotus Notes, and for developing new training classes and materials for custom applications which have been developed in-house.
  
  Some specialized product training is also required depending on new educational requirements identified by the Lotus Notes team.

• Media Developer

  The Digital Mill

  (Privately Held; 1-10 employees; Information Technology and Services industry)

  2000 — 2001 (1 year)

  • Maintaining and updating websites for a diverse array of clients
  • Building interactive online communities
  • Writing HTML for extensive websites
  • Composing and preparing music and audio for CD-ROM and Flash
  • Preparing Artwork for the web using Photoshop and Fireworks

• Site Developer

  Immersant/Bowne Internet Solutions

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  1998 — 2000 (2 years)

  • Maintaining and updating websites for financial institutions, insurance companies, and other organisations
  • Working within an integrated team of web developers

• Returns Co-ordinator

  HMV Canada

  (Public Company; 201-500 employees; Music industry)

  March 1992 — September 1997 (5 years 7 months)

  333 Yonge Street, Toronto
  
  -co-ordinate overstock and defect returns to vendors
  -maintain stock using to HMV's computerised inventory system
  -involvement in all aspects of shipping and receiving
  -customer service, product knowledge

Additional Information

Charles Watson’s Interests:

Training/Public Speaking: Promoting and training ideas and products Computers: Software training and support, Internet and Website development Writing: Software reference material, technical documentation, editorial work Music: Composition, performance, production, promotion

Charles Watson’s Groups:

AVCLM (Aid for Victims of Cambodian Land Mines) is a charitable organisation trying to rebuild communities in Cambodia devastaded by the effects of land mines. http://www.rescuecambodia.org

Charles Watson’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch