
Family Service Counselor
San Francisco Bay Area

Family Service Counselor
San Francisco Bay Area
This is what I do now.
I am a Family Service Counselor at Holy Sepulchre Cemetery in Hayward, CA. If you want to know what I do, please email me.
This is what I did.
Innovative Program and Training Manager with consistent track record at achieving customer satisfaction. Extensive years in the High Tech Industry as Program and Training Manager, Product Marketing Manager, Technical Training Instructor and Technical Publications Manager.
Proven ability to translate training into revenues with measurable success. Highly effective organizational leader with solid background in the following:
• Product Training Management • Program Management
• Technical Publications Management • Product Marketing Management
• Business and Strategic Planning • Strategic Partnerships and Alliances
• New Product Course Development • P & L Responsibilities
• Cross Functional Team Leadership • Customer Focus and Satisfaction
• Negotiation, persuasion • Risk Taker
• Domestic and Foreign Business
(Non-Profit Organization Management industry)
May 2008 — Present (1 year 3 months)
• I help families with their choice of Funeral and Cemetery needs
• I serve families in their time of grief when a loved one passes away
• I provide Funeral and Cemetery Outreach to the parishes and meet with families on an individual basis
• I show families the different options during the pre-planning of their funeral services and cemetery needs.
(Non-Profit Organization Management industry)
1990 — 2009 (19 years)
(Government Agency; Non-Profit Organization Management industry)
November 2007 — May 2008 (7 months)
I volunteer to help co-manage the day to day activities at ProMatch and help co-facilitate the workshops. My last day at ProMatch is Thursday, May 15, 2008. I will update my profile to reflect my new job on Friday.
ProMatch is an all-volunteer organization in which professionals help professionals find career fulfillment. Membership duties include meeting attendance, presentations, and facilitation.
(Partnership; 11-50 employees; Program Development industry)
March 2008 — May 2008 (3 months)
Tap-a-PM is your source for Project and Program Management consulting and permanent employment. Each experienced, educated, and skilled team member can hit the ground running to achieve project success and build lasting project and program management processes.
(Public Company; 1001-5000 employees; ATE; Semiconductors industry)
May 2005 — October 2007 (2 years 6 months)
Managed all product training, registration, schedules, forecasting, course development, delivery, invoicing, customer interaction and monthly P&L for the department.
• Generated $1.5 million in training revenues in 2006
• Contributed $450,000 profit in fiscal year 2006
• Managed a project that contributed to the successful sales of a new generation handler to Texas Instruments with a potential revenue of $30M
• Indirectly managed a cross geography pool of instructors with other managers on training schedules on a world wide scale
• Reduced overall expenses by $700,000 by centralizing and managing all training activities at headquarters
• Ensured customer satisfaction by on-time delivery of over 25 training courses to over 1500 students and streamlining processes and executing according to plan
(Public Company; 501-1000 employees; CMOS; Semiconductors industry)
April 1994 — April 2005 (11 years 1 month)
Managed all product training including the Technology Center, registration, schedules, forecasting, course development, delivery, invoicing, customer interaction and satisfaction, and monthly P&L for the department.
• Generated $2 million in training revenues in 2001
• Contributed an average of 40% Gross Margin to the bottom line
• Managed 9 instructors and course developers situated in California and Ohio
• Orchestrated and delivered 20 different NPTest product training courses according to schedule to over 1000 students
• Developed new product training courses for on-time delivery
• Personally delivered Sapphire NP Programming and Maintenance classes
• Handled the P&L financial statement of the training department to profitability
• Directed the Technology Center
(Public Company; 501-1000 employees; SLB; Semiconductors industry)
1992 — 1994 (2 years)
• Delivered according to schedule all product Technical Documentation
• Teamed up with the engineering department to acquire needed information for the manuals
(Public Company; 501-1000 employees; SLB; Semiconductors industry)
1990 — 1992 (2 years)
• Organized instructors for various product training
• Liaised issues between San Jose, CA and Saint Etienne, France product development team
(Public Company; 10,001 or more employees; SLB; Semiconductors industry)
1987 — 1990 (3 years)
• Orchestrated the sale of the first ITS 9000 Test System in Switzerland for $2M
• Successfully introduced and managed the S15 Test System in all of Europe first ITS 9000 Test System in Switzerland
• Marketed all current products
(Non-Profit Organization Management industry)
1973 — 1975 (2 years)
(Public Company; 51-200 employees; AEHR; Semiconductors industry)
1900 — 1900 (less than a year)
(Semiconductors industry)
1900 — 1900 (less than a year)