
KM, Social computing and Online communities specialist
Singapore

KM, Social computing and Online communities specialist
Singapore
I have a keen interest in building sustainable organizations in a knowledge economy.
This includes a focus on:
- How to successfully facilitate and nurture within an organisation a culture of continuous attention to innovation so that members are up-to-date and make better decisions at their level and help the organisation perform better and improve painlessly.
- How to adapt management's behaviour
- How to rejuvenate organisational processes
Management 2.0, Enterprise 2.0, Enterprise Social Computing, Collaboration System Design, Community Management, Knowledge Management, Learning Organisation, Organisational Design
(Government Agency; Libraries industry)
February 2009 — Present (10 months)
I am specifically working on building the social and participative layer of the overall digital infrastructure, by engaging my team and other willing members of the organization on the following:
1 - Design and implement Vertical Social Networks for high value added knowledge creation
2 - Design digital platforms to support existing processes
3 - Add social network effects to socialize the existing infrastructure
4 - Introduce crowdsourcing in processes to improve processes and benefit from social innovation
As a result, I also
- Am a member of the social media advisory group;
- Advise and support the team in charge of internal collaboration tools;
- Educate colleagues and external stakeholders on knowledge sharing, social computing and community management to improve their own operations and processes.
(Privately Held; Internet industry)
March 2007 — December 2008 (1 year 10 months)
Headshift is Europe's leading enterprise social computing consultancy.
I design sustainable and innovative professional IT systems that facilitates social and tacit interactions to deliver quality knowledge work. I evangelize social computing within organizations and support my clients for successful adoption.
(Public Company; 11-50 employees; Internet industry)
May 2006 — May 2006 (1 month)
Articulating folksonomy and taxonomy to leverage a community of 35,000 users.
New opportunities insigths: new products, new services, new markets.
(Public Company; 10,001 or more employees; Hospitality industry)
May 2000 — September 2005 (5 years 5 months)
• Management of networks/communities (international sales teams). Average 300 direct members, 3,500 N+2 members.
• Rationalization, choice/design and implementation of information systems and processes (e-libraries, client database, CRM, Group Sales Reporting, Sales and Legal Community intranets).
• Member of a Corporate Intranet Project.
• Member of the International roll-out of a CRM tool (including deployment and training in Latin America).
• Management of the Sales reporting process (from local sales directors to CEO), collaboration with Investors relations and Management Accounts for QF, closures and investors tours, specific analysis for Board meetings.
• New opportunities implementation: new products, new services, new markets.
• Support to training and incentives program leaders for Sales (Ray Leone, Miller Heimann).
• Competition, market and client surveys.
• RFI, reverse auction, key accounting negotiation.
(Educational Institution; 201-500 employees; Education Management industry)
September 2003 — July 2004 (11 months)
• Head teacher in KM oriented program: lectures and student follow-up during traineeships.
Part-time position
(Non-Profit; 11-50 employees; Think Tanks industry)
January 1999 — April 2000 (1 year 4 months)
Institutional management with Paris Chamber of Commerce, Business sections of French Embassies, Paris City Hall, French Ministry of Finance, Paris Universities.
Management of an international business leader's network. Average 500 direct members, 3,500 N+2 members.
Support to SME in their international development.
Certificate , Entrepreneurship , 2006 — 2006
PhD , General & Knowledge Management , 1997 — 2004
Issues reviewed: Knowledge sharing initiatives and policies, General management tools and policies, Knowledge protection (IT and HR), Collaboration, Communities of Practices, Project management, Innovation enabling, Collective intelligence, Governance, Learning partnerships, Social networks, Customer relation management.
MS , International Sales & Marketing , 1993 — 1997
Entrepreneurship, new governance, innovation, business development, web 2.0, back-packing (thorough visits of Americas, Great Europe, India and South-East Asia).
Member of the Information and Knowledge Management Society (IKMS), active as member of Executive Committee.
PhD graduated summa cum laude