Kelli Bond, SPHR

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Human Resources

Kelli Bond, SPHR’s Summary

Strategic, entrepreneurial, innovative, and highly creative yet highly analytical, Kelli Bond is a human resources and an organizational communications practitioner who evangelizes the employee engagement and customer experience link. Her first job in retail sales showed her—even in the 1970s—the major opportunity HR can and should seize to build loyalty among "traditional" paying customers. She actually experienced this in her store, where she was a top producer with a devoted following; she lowered her costs as a percentage of sales by as much as 52% below department and branch averages.

Continuing her efforts today toward increasing brand equity plus stakeholder and shareholder value, Kelli has attained additional savings of 14% to 97%—while maintaining or even improving upon her legendary high standards!—with several later employers and clients. She's especially proud that various teams she's led, directly supported, or both have spawned even more achievements such as:

• Reducing the number of knowledge- and skill-related help desk calls 40% at a computer system's go-live.
• Cutting employee time on task by up to 80% after providing training and nontraining interventions.
• Jumpstarting production in a corporate-lending group from just shy of $600,000 (where it had stalled despite a market boom) to $1.13 million in four weeks.
• Winning local Press Club and PRSA honors (which a client contact scored), an ASTD Achievement Award for Large Chapter Communications (for ASTD Orange County covering the year Kelli was its Communications Director), and an APEX Award for Most Improved Newsletter (for the ASTD-OC Communications team when Kelli was chapter president).
• Increasing retention from 86% to 92% in the NLD-In-Common, a special-needs support forum she launched in 1999 and whose membership has more than doubled since mid-2005 to its current 1,400+.

Ready to move YOUR organization Toward Results Fit To Print™? Let Kelli and her OlaComm®/KBA team help!

Kelli Bond, SPHR’s Specialties:

Review/audit/evaluation • strategy • curriculum management • performance consulting and management • process improvement • organizational effectiveness • employee and executive communications • corporate social responsibility (SOX, codes of ethics, diversity & inclusion, community relations) • recruitment/selection/onboarding • employee relations • health & safety • media relations • consulting, training, and speaking on business and technical writing • event planning

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