Team Manager at NSA AS
Oslo Area, Norway
- Current
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- Team Manager at NSA AS
- Account Manager at NSA AS
- Past
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- Customer Support Manager at Oracle
- Senior Consultant at Oracle
- Producer and reporter at Radio Harstad
- Education
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- Høgskolen i Narvik
- Connections
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147
connections
- Industry
- Information Technology and Services
- Websites
Oddne Rasmussen’s Summary
More than 11 years of experience with Oracle, both at a technical level and also at manager level. 6+ years experience in customer and escalation management.
ITIL Foundation Certified
Need to contact me?
email me at oddne@ oddne.net
Oddne Rasmussen’s Specialties:
Customer Management, presentations skills, ITIL
Oddne Rasmussen’s Experience
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Team Manager
NSA AS
(Public Company; 51-200 employees; Information Technology and Services industry)
August 2007 — Present (10 months)
Team Manager for Oracle eBS/Applications Team in Service Management
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Account Manager
NSA AS
(Public Company; 51-200 employees; Information Technology and Services industry)
August 2007 — Present (10 months)
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Customer Support Manager
Oracle
(Public Company; 10,001 or more employees; ORCL; Information Technology and Services industry)
February 1999 — July 2007 (8 years 6 months)
Started in Oracle Support with Premium Support Services which included DBA and AppsDBA services to customers. Working with major customers in maintaining their eBusiness Suite implementatons, both during implementations and in production. Team leader for Premium Support.
Currently working as Customer Support Manager within Oracles Global Customer Support organization. Main goal is to make sure that customers in EMEA region gets the attention and support as they require from the global support organization.
Also educating customers in best practice in usage of Oracle Support, Metalink and other tools needed to get the best support from Oracle.
Giving presenations for an audience of 1 to 100 people in different settings. -
Senior Consultant
Oracle
(Public Company; 10,001 or more employees; ORCL; Information Technology and Services industry)
August 1996 — January 1999 (2 years 6 months)
Worked in Oracle Consulting Norway with installation of the whole product stack from Oracle. Primarily working with installation and configuration of Oracle eBusiness Suite (Oracle Applications). Team leader for the installation team for a period.
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Producer and reporter
Radio Harstad
(Privately Held; 1-10 employees; Broadcast Media industry)
June 1992 — August 1993 (1 year 3 months)
Producer, news reporter and host in local radio station, Radio Harstad..
Oddne Rasmussen’s Education
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Høgskolen i Narvik
Information Technology 1993 — 1996
In senior year I maintained the students UNIX servers, which included mail and www services. Introduced Linux as an operating system for these servers, only SunOS before that.
Additional Information
Oddne Rasmussen’s Websites:
Oddne Rasmussen’s Interests:
Photography
Oddne Rasmussen’s Groups:
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Club ex-Oracle member -
NRKbeta member
