Key Account Manager at NSA AS
Oslo Area, Norway
- Current
- Past
- Education
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- Høgskolen i Narvik
- Connections
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245
connections
- Industry
- Information Technology and Services
- Websites
Oddne Rasmussen’s Summary
More than 12 years of experience with Oracle (DB, ERP, Middleware), both at a technical level and also at manager level. 7+ years experience in customer and escalation management.
Experienced presentation giver; audience from 1 to 300 people, Norwegian / English languages. Also webcasts.
ITIL Foundation Certified
Need to contact me?
email me at oddne@ oddne.net
Oddne Rasmussen’s Specialties:
Customer Management, presentations skills, ITIL
Oddne Rasmussen’s Experience
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Key Account Manager
NSA AS
(Privately Held; Information Technology and Services industry)
August 2007 — Present (2 years)
KAM for Oracle eBusiness Suite managed customers, other hosted applications/iKnowBase customers,
new sales eBS, Oracle Database and Fusion Middleware Service Management
Oracle License sales -
Team Manager
NSA AS
(Public Company; 51-200 employees; Information Technology and Services industry)
August 2007 — Present (2 years)
Team Manager for Oracle eBS/Applications Team in Service Management
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Customer Support Manager
Oracle
(Public Company; ORCL; Computer Software industry)
February 1999 — July 2007 (8 years 6 months)
Oracle Support:
1999-2002: Senior Consultant within Premium Support Services which included DBA and AppsDBA services to customers. Working with major customers in maintaining their eBusiness Suite implementatons, both during implementations and in production. Team leader.
2002-2003: Short period as Outsouring Service Delivery Manager. Responsible for Oracle Outsourcing offering (now OnDemand) in Norway
2003-2007: Customer Support Manager within Oracles Global Customer Support organization.
Main goal; make sure that customers in EMEA region gets the attention and support as they require from the global support organization.
Some special projects was Global Customer Monitoring Center (GMC) (2004-2006), eBusiness Suite R12 Global monitoring (2007), Unbreakable Linux Support communications and updates (2006-2007) in EMEA.
Also educating customers in best practice in usage of Oracle Support, Metalink and other tools needed to get the best support from Oracle. -
Senior Consultant
Oracle
(Public Company; ORCL; Computer Software industry)
August 1996 — January 1999 (2 years 6 months)
Oracle Consulting:
Worked in Oracle Consulting Norway with installation of the whole product stack from Oracle. Primarily working with installation and configuration of Oracle eBusiness Suite (Oracle Applications). Technical lead for Oracles Y2K project for all Norwegian eBusiness Suite customers.
Team leader for the installation team for a period. -
Producer and reporter
Radio Harstad
(Privately Held; 1-10 employees; Broadcast Media industry)
June 1992 — August 1993 (1 year 3 months)
Producer, news reporter and host in local radio station, Radio Harstad..
Oddne Rasmussen’s Education
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Høgskolen i Narvik
Information Technology 1993 — 1996
In senior year I maintained the students UNIX servers, which included mail and www services. Introduced Linux as an operating system for these servers, only SunOS before that.
Additional Information
Oddne Rasmussen’s Websites:
Oddne Rasmussen’s Interests:
Photography
Oddne Rasmussen’s Groups:
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Club ex-Oracle.org -
ORACLE CONNECTIONS -
Norge / Norway -
NRKbeta
