
VP of Communications at Geni.com
Greater Los Angeles Area

VP of Communications at Geni.com
Greater Los Angeles Area
I have spent the last 13 years in the customer service arena, specifically focused in technology. My particularly enjoy mediating between technical and non-technical types.
I have 11 Years experience in Broadcast/Post-Production Engineering and Technology. I am now pursuing my passion for the web 2.0 world at an exciting social network company. I am interested in learning and applying new technologies and in providing a bridge between the worlds of technology and creativity. Past engagements in the print and online publishing, music, television and film industries.
Kayako, Avid Mac Post Broadcast Networking Unity XServe XServe RAID, XSan
ACSR Elite (Windows, Mac, Unity) Certified, ACSC (Apple Corporate Support Coordinator)
(Privately Held; 11-50 employees; Internet industry)
March 2007 — Present (1 year 8 months)
(Broadcast Media industry)
February 2004 — March 2007 (3 years 2 months)
* Provide direct hands on customer support to all promo clients including Fox Television, Fox Sports, and Fox Sports Net.
* Support, troubleshoot, and maintain all technical assets pertaining to production, post production, networking, machine rooms, and routing equipment.
* Mac & Avid Specialist - Avid Media Composer, Avid Symphony, Avid Unity, XSan, X Serve, X Serve RAID, Flame, Cisco, Distributed Rendering (Cinema 4D, Lightwave, After Effects), Final Cut Pro
* Configure and troubleshootvideo signal path within the facility.
* Perform routine and emergency maintenance.
* Design and implement technical changes to the existing plant.
(Privately Held; Broadcast Media industry)
March 2003 — January 2004 (11 months)
Provided onsite and phone technical support to Moviola's rental and reseller customer base in high pressure time sensitive environments. Provided support for Avid editing and SAN products as well as deck, storage, and peripheral equipment. Also provided pre-sales assistance and integration and installation services. Served Feature Film, Television, and Commercial Post clients including Universal Pictures, Fox Television, CBS Television, and MTV.
(Privately Held; 51-200 employees; Entertainment industry)
November 2002 — March 2003 (5 months)
Assisting two account managers, provided business management services for high-profile and high net-worth individuals. Responsibilities include Payroll, Journal Entries, Bank Reconciliation, Cash Flow, Tax Schedules, Deposits, Accounts Payable, Accounts Receivable, Account Reconciliation, Spreadsheets, Budgets, Investment accounts.
(Public Company; 501-1000 employees; Entertainment industry)
March 2002 — October 2002 (8 months)
Bookkeeper for busy desk with fifteen clients. Direct interaction with high profile clients in the sports and entertainment industries.
(Sole Proprietorship; Myself Only; Music industry)
March 2000 — March 2002 (2 years 1 month)
Artist Management Company, provided artist management services to multiple clients including tour management, contract negotiations, procuring record deals, overseeing recording, production, and marketing of multiple projects.
(Public Company; 1001-5000 employees; AVID; Media Production industry)
January 1996 — March 2000 (4 years 3 months)
Broadcast Account Manager
Served as primary customer interface in time-critical situations between major Broadcast Accounts and Avid in areas including billing, sales support, engineering, technical support, integration, and upgrades.
Successfully maintained the highest level of Customer Satisfaction for each account, resulting in several large ($500,000+) purchases.
Service Account Manager
Managed Service Provider accounts to achieve revenue and customer satisfaction goals.
Responsible for reaching contract sales goals ($1,000,000+ annually). Administrated contracts and resolved customer satisfaction issues with Reseller/Rental accounts.
Supported post-production and broadcast clients including major film and television studios/production companies utilizing case-management, technical phone support and on-site technical service.
Field Service Technician (6/98-4/99)
Provided on-site & phone technical support for accounts West of the Mississippi
B.A., Mathematics, Minor in Computer Science, 2002 — 2007
A.A., Economics, August 1998 — June 2003
1991 — 1993
1986 — 1991
Mountain Biking, Biblical Studies
Mensa
Awarded 2006 PUMP Research Grant from the National Science Foundation.
Apple ACSC, Avid ACSR Elite Certifications