Nikos Tsantanis

Current

• Engagement Manager, Customer Experience Management Solutions at Intracom Telecom
• Inbound Marketing & Social Media Practitioner at Self-Employed
• Scholar Expert Member of the Technology Council of Advisors at Gerson Lehrman Group

see less...

Past

• Manager at OTE
• Manager, Strategic & Business Planning at OTEplus
• Senior Consultant at Kantor Management Consultants

• Consultant at Accenture
• Business Development Manager at Euro-Services, Brussels
• Project Manager at Computer Technology Institute
• Digital Media Consultant at Dialogos - New Media
• Systems Analyst at Hellenic National Meteorological Service (EMY)

see less...

5 more...

Education

• Cranfield University School of Management
• University of Patras

Recommended

23 people have recommended Nikos

Connections

500+ connections

Industry

Information Technology and Services

Websites

• Find Me Online (XeeSM)

Nikos Tsantanis’s Summary

Invite me to grow your network by 2.5 m. global members (LinkToNikos@gmail.com - 11,500+ direct) - ALL invitations accepted.
====================================================

AT A GLANCE
► Senior Business Manager with entrepreneurial attitude featuring 19 years solid track record in International Business Development, Solution & Services Sales, Business Improvement and Team Leadership.
► Multifaceted functional & sector hands-on exposure through both Technology & Professional Services firms.
► Skilled in conducting business in multinational or entrepreneurial environments and managing virtual teams.
► Highly literate in integrating online marketing tools & techniques in the day to day business practice
► Living in Greece, working internationally, networking globally.

CAREER HIGHLIGHTS
► Worked & traveled across Europe, developing key customer relationships & developing markets
► Assisted client executives grow their businesses, make them more profitable and face competition
► Developed and maintained revenue generating relationships with international customer base, in pursuit of new commercial opportunities.
► Integrated quality & business excellence practices in all management & service delivery activities to maximize client satisfaction
► Led diverse teams of multidisciplinary professionals in executing over 60 international engagements across several business sectors for multinational & domestic companies
► Managed international projects from a wide range of sectors making things happen within demanding time & budget restrictions
► Highly developed communication skills, perfected through delivering public presentations or face to face meetings with senior corporate decision makers
► Trilingual: English (fluent), French (business), Greek (mother tongue).

How can I help you? Contact me at: ntsantanis[at]gmail[dot]com

Nikos Tsantanis’s Specialties:

✦ Business Development & Growth
✦ Solutions/Services Consultative Selling
✦ B2B Sales & Marketing Strategy & Planning
✦ Executive Relationship Management
✦ High Impact Sales Presentations Bringing Features & Benefits
✦ Strategic & Business Planning - Financial Analysis
✦ Lead Generation & Nurturing
✦ Inbound Online Marketing
✦ LinkedIn & Online Networking Coaching

Nikos Tsantanis’s Experience

• Engagement Manager, Customer Experience Management Solutions

  Intracom Telecom

  (Privately Held; Telecommunications industry)

  September 2007 — Present (2 years 4 months)

  Intracom Telecom (Sitronics Group, a JSFC Sistema Company) is a leading multinational supplier of integrated ICT solutions & professional services serving Central & Eastern Europe, Balkans, Middle East and Africa.
  
  ► Was recruited to help build a startup Business Development unit selling Enterprise ICT solutions & software to clients such as banks, telcos, utilities, other public and private sector firms.
  
  ► Conceptualized & championed a new ‘Customer Experience Management’ (CEM) solution-offering, leveraging corporate track record along emerging industry trends. Acted as both Sales Specialist and Subject Matter Expert for CEM solutions.
  
  ► Formulated comprehensive sales collaterals highlighting solution benefits such as cost reduction, revenue generation, customer loyalty & satisfaction, quality of service, security enhancement, fraud prevention and value added services enablement.
  
  ► Delivered high-impact sales presentations to large & small audiences demonstrating the features & business benefits of IT solutions. Conducted consultative selling meetings & workshops generating customer demand.
  
  ► Built and managed sales pipeline in a geographical territory including Emerging EMEA with focus on Greece, Balkans & East Mediterranean. Utilized industry’s top tool Salesforce.com.
  
  ► Drove international sales in the CEM solution area closely working with internal (sales, product management, pre-sales, implementation) and external (vendors, partners) stakeholders in uncovering and fulfilling client needs through a series of sales engagements.
  
  ► Built solid solution-selling foundation through vendor-delivered sales courses (UK, France, Greece)
  
  ► Won 1st *and* 2nd prizes in vendor-sponsored 1000-participant ‘Mastermind’ competition (see: www.gforcemastermind.com)

• Inbound Marketing & Social Media Practitioner

  Self-Employed

  (Marketing and Advertising industry)

  May 2005 — Present (4 years 8 months)

  Inbound Marketing collectively refers to a broad spectrum of skills and online techniques helping businesses get found on the Internet by the right prospects and convert as many of them into leads and paying customers, maintaining maximum marketing ROI. To this end, Inbound Marketing utilizes an arsenal of online tools including blogs, landing pages, social media, lead intelligence and web analytics.
  
  ► Certified Inbound Marketing Professional (http://bit.ly/1PJ5y2) through Hubspot Inbound Marketing University, after having demonstrated proficiency in Inbound Marketing principles and best practices, including blogging, social media, search engine optimization, lead nurturing & conversion, email marketing and closed-loop analysis.
  
  ► Social Media enthusiast, exploring various Social Media platforms as a means of maximizing on-line reputation for businesses & individuals as well as for building customer retention & loyalty through virtual communities.
  
  ► Veteran LinkedIn networker, currently leveraging an ever-expanding, massive, diversified, global network of C-level & senior professionals as door opening, business development & lead generation pool.
  
  ► Acting as ad hoc LinkedIn/Networking Consultant for my network offering advice on how to optimize their profile, expand their networks and ensure success in their online networking efforts.
  
  ► ► Follow me on www.twitter.com/ntsantanis for content mainly around Inbound Marketing.

• Scholar Expert Member of the Technology Council of Advisors

  Gerson Lehrman Group

  (Privately Held; Financial Services industry)

  June 2004 — Present (5 years 7 months)

  The Gerson Lehrman Group Councils are global networks of executives and other professionals who deliver expertise and decision-making assistance to business, government and investment leaders from around the world. Scholars are the Council Members ranked at top 20% globally.
  
  ► 'Expert on Demand' - Providing timely, accurate and insightful information/consultation to international investment firms on companies, technologies and industries they invest in.
  
  ► Actively monitoring the developments of Telecom, IT and Media market in Greece and conducting consultations on market trends & players, mergers & acquisitions, market development potential and perspectives, competition and alternative carriers.

• Manager

  OTE

  (Non-Profit; Telecommunications industry)

  September 2005 — September 2007 (2 years 1 month)

  ► Formulated CRM strategy for transforming OTE into a customer focused organisation. Developed key customer-facing business processes enabling commercial operations, including Selling and Billing. Applied best practices and state of the art methodologies & frameworks, including eTOM (enhanced Telecom Operations Map, the NGOSS business process framework) and SOX (Sarbanes-Oxley).
  
  ► Was seconded to OTE (Hellenic Telecom Organization) from OTEplus as part of a EUR multi-million CRM-BPR Transformation and Business Process Redesign project, conducted jointly with Detecon International.

• Manager, Strategic & Business Planning

  OTEplus

  (Non-Profit; Telecommunications industry)

  May 2000 — September 2007 (7 years 5 months)

  ► Planned, organized and executed business/commercial assignments for major client companies in South-Eastern Europe (Greece, Cyprus and the Balkans), focusing on financial, strategic and operational topics.
  
  ► Served as advisor to Senior Management from major telecom & high-tech organizations on how to achieve international and domestic business expansion, secure financing for new investments, build, restructure and expand sales networks, launch new services and improve operational efficiency.
  
  ► Recommended turnaround, restructuring or transformation initiatives aiming at maximizing corporate performance, enhancing competitiveness, achieving profitable expansion and increasing shareholder value.
  
  ► Managed client relationships and business development efforts and led diverse teams of both in-house and external professionals.
  
  ► Sample Clients: Cyprus Telecommunications Authority, Globul, Romtelecom, Infote, BSTDB - Black Sea Trade & Development Bank

• Senior Consultant

  Kantor Management Consultants

  (Privately Held; Management Consulting industry)

  April 1996 — May 2000 (4 years 2 months)

  ► Carried out or managed assignments for subsidiaries of large multinationals & top domestic companies across several industry sectors, working on issues of senior management concern.
  
  ► Industries and clients include: Services, Telecommunications, Aeronautics: TIM/Telestet/Wind, Olympic Aviation, Ethniki Insurance | Cosmetics, Pharmaceuticals, FMCG, Retail: Reckitt & Colman, Beiersdorf, Henkel, Intercosmetics, Lavipharm, Elais (group Unilever), SEIOS - Euronics | Manufacturing: Hellenic Petroleum (with Booz-Allen & Hamilton), Hellenic Aerospace Industry, Mills of Crete, Neoset, Halkis Cements, Sato | Greek Public Administration: Public Real Estate Corporation - KED, Organization Against Financial Crime - SDOE, Ministry of Public Works, Ministry of Development.
  
  ► Assumed top responsibility for ensuring company-wide application of ISO 9000 certified corporate standard operating procedures. Attracted public praise from Board of Directors and was rewarded for outstanding performance.

• Consultant

  Accenture

  (Public Company; ACN; Information Technology and Services industry)

  November 1995 — March 1996 (5 months)

  ► Reviewed and assessed customer operations & information systems within a BPR and computerisation project for a major bank.

• Business Development Manager

  Euro-Services, Brussels

  (Management Consulting industry)

  June 1993 — July 1994 (1 year 2 months)

  ► Developed and managed relationships with pan-European customer base and liaised with international organizations decision-makers.
  
  ► Identified and pursued commercial opportunities that generated multi-million Euro contracts in technical assistance projects, awarded to clients by international financing organizations.
  
  ► Provided comprehensive business analysis services to the senior management of client companies to establish themselves in the emerging markets of Central & Eastern Europe.

• Project Manager

  Computer Technology Institute

  (Information Technology and Services industry)

  January 1989 — March 1994 (5 years 3 months)

  ► Managed project components in two trans-European consortia of leading ICT organisations, developing innovative IT tools and products, under a EUR 22m EU-funded initiative.

• Digital Media Consultant

  Dialogos - New Media

  (Information Technology and Services industry)

  January 1992 — May 1993 (1 year 5 months)

  ► Assumed key responsibility for launching, marketing and running a high-tech start-up providing ICT-based (Information & Communication Technologies) products, services and consultancy.

• Systems Analyst

  Hellenic National Meteorological Service (EMY)

  (Military industry)

  November 1989 — May 1991 (1 year 7 months)

  ► Designed and developed software modules of a state-of-the-art message switching system, subsequently adopted to serve the domestic and international telecommunications of EMY.
  
  ► Received CEO honorable distinction.

Nikos Tsantanis’s Education

• Cranfield University School of Management

  MBA , Business Administration , 1994 — 1995

  Focus on General Management and Strategy

  Activities and Societies:

  Cranfield Management Association

• University of Patras

  BSc , Computer Engineering & Informatics , October 1984 — July 1989

Additional Information

Nikos Tsantanis’s Websites:

• Find Me Online (XeeSM)

Nikos Tsantanis’s Interests:

Enterpreneurship, New Ventures, Startups, Sales, Sales Strategy & Planning, Sales Force Automation, m-commerce, e-commerce, infopreneurship, Internet Retailing, Performance-Based Multichannel Commerce, Affiliate Marketing, Web 2.0, GTD, Getting Things Done, Personal Finance, Personal Productivity, salesforce.com, Customer Experience Management, LION Open Networker

Nikos Tsantanis’s Groups:

► Gerson Lehrman Group Councils, GLG
► Vista Research Society of Industry Leaders
► Coleman Research Group Executive Forum
► Egon Zehnder International - Club of Leaders
► Cranfield Management Association
► Accenture Alumni Network
► Licensed Economist, Economic Chamber of Greece
► Chartered Engineer, Technical Chamber of Greece

•    Cranfield SOM - MBA Alumni
•    Executive Suite
•    LinkedSEO
•    On Startups - The Community For Entrepreneurs
•    InternetRetailing - for leaders in e-commerce and multichannel retail
•    OpenCoffee Greece
•    Web 2.0
•    Linked Affiliate - A Place for Affiliate Marketers to Meet!
•    eMarketing Association Network
•    GREEKS ABROAD
•    Online Advertising Professionals
•    ThoseinMedia
•    E-Commerce Network
•    Open Networkers
•    Marketing 2.0 Technology (Over 3400+ Members)
•    Search Engine Land
•    Social Media Software Group
•    SearchEngineWatch.com Forums
•    Digital Marketing
•    Social Media Today
•    Social Media Marketing
•    Greek IT Executives
•    Community 2.0
•    MarketingProfs
•    Living Abroad: Networking for Expatriates
•    Sales Management Association
•    Social Media Marketing Intelligence
•    Future Social Media
•    Online Marketing Europe
•    Affiliate Marketing In Europe
•    Affiliate Program Management
•    B2B Marketing
•    PPC Pro People
•    B2B Social Media
•    Global Executive Search
•    Inbound Marketing Network
•    Twitter Power for Business
•    Twitter Strategies
•    Inbound Marketing University Alumni
•    Inbound Marketing Certified Professionals
•    The Kantor Connection
•    Social Relationship Management
•    Greek C-level executives in Southeastern Europe
•    Journalist Association of Europe (JAE)

Nikos Tsantanis’s Honors:

► Certified Inbound Marketing Professional (see http://bit.ly/1PJ5y2)
► Genesys MasterMind Top Prize Winner, Berlin 2008 - http://www.gforcemastermind.com/
► EFQM European Assessor & Validator
► Diplôme Supérieur de Français des Affaires, DSFA, Paris Chamber of Commerce and Industry, 1995
► Certified Quality Auditor for ISO 9000 quality systems
► Certified ‘Engineering Consultant’ (highest class) for Financial/Economic and Organisation/Operations Research Studies, Greek Ministry of Public Works

Nikos Tsantanis’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch