
at ING Bank N.V.
Rotterdam Area, Netherlands

at ING Bank N.V.
Rotterdam Area, Netherlands
I currently hold a team coordinator position at the ING, division Operations&IT Banking. My responsibilities include operational coordination, resource planning and various delegated management tasks in a team consisting of 26 members.
My future goals are to obtain a bachelor degree in computer science at the university of Rotterdam for applied sciences and further develop my leadership skills.
* Able to work individually as well a team player
* Natural leader, down to earth, ambitious
* Excellent communication skills
* Flexible, enthusiast, social
* Accurate, cooperative, delivers on promise
(Public Company; ING; Financial Services industry)
March 2008 — Present (1 year 5 months)
Operational coordination, resource planning and various delegated management tasks in a team consisting of 26 members.
(Public Company; 10,001 or more employees; ING; Banking industry)
October 2006 — March 2008 (1 year 6 months)
* 2nd and 3rd line support of firewalls, dns and proxies.
* Participated in internal projects.
* ITIL incident, problem and change processes.
* Compliancy checking of new, existing and changes to existing firewall rulesets.
(Public Company; 10,001 or more employees; Banking industry)
January 2004 — October 2006 (2 years 10 months)
* 2nd line support and maintenance of Microsoft Windows server environment.
* ITIL incident, problem and change processes.
* Participated in internal projects.
(Public Company; 10,001 or more employees; ING; Insurance industry)
January 2003 — December 2004 (2 years)
* 2nd line customer support.
* ITIL Incident management process.
(Public Company; 1-10 employees; Apparel & Fashion industry)
May 2003 — May 2004 (1 year 1 month)
Partime job (8 hours a week) :
* Implemented European e-commerce for Lucky Thirteen apparel (Lucky Lenn).
* Developed online store.
* Managed online sales process.
(Public Company; 10,001 or more employees; Insurance industry)
December 2001 — January 2003 (1 year 2 months)
* 1st line customer support.
* ITIL Incident management process.
(Public Company; 501-1000 employees; Information Technology and Services industry)
January 2000 — December 2001 (2 years)
Bachelor , Computer Science , 2007 — 2010 (expected)
University of Rotterdam for applied sciences.
Leadership (Covey Essentials) 2008 — 2009
www.coveyessentials.nl
www.franklincovey.com
Positivity, Ambition, Relaxation, Energy, Creativity, Honesty, Focus, Seriousness, Sharpness, Down to Earth, Realism, Enjoyment, Leadership, Surinam, Family, Traveling, PC games, XBOX, WII, Covey, Playstation, Clubbing, Concerts, Photography, Reading