Nestor J Portillo

Current

Director, Community Support Services at Microsoft Corp

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Computer Software

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Nestor J Portillo’s Summary

Nestor Portillo is the Worldwide Director of Microsoft Community Support Services organization, a leadership position responsible for Community & influencers-MVP He has served since 2003 in the Community organization in Japan, Latin America and US. He is responsible for leading the WW Microsoft community influencer’s strategy and Voice of the Customer. His scopes includes online/offline community strategy, customer relationships, communication, operations, planning, management and business development.

Nestor began his career as a SW developer in 1989 and subsequently held a number of sales & Mktg positions, including Product Mgr at IBM, Latin America Business Development Mgr at Siemens Nixdorf and account manager at Wang prior to join Microsoft. During that time, he gained valuable experience in international business development, people management, program management and customer service.

Nestor joined Microsoft in 1997 as an Account Mgr. He later was Senior Account Mgr for Financial Svcs, Strategic Partner Mgr and Sales Mgr, when he was selected to oversee the Developer Support strategy for Latin America at the Global Technical Support in Dallas. He was appointed to the additional post of online community program manager in 2003 and held both positions until being named Regional Manager for Latam in Jan 2004. In 2005 his position was expanded to Field Manager for US, In 2008 was appointed as a Regional Mgr for Americas and Japan where he served until his most recent promotion as a WW director.

A native of Venezuela, Nestor holds a Bachelor degree in Computer Science from the Politechnical Institute, a master's degree in Business Administration from Universidad Metropolitana, a Marketing postgraduate degree from Universidad Central de Venezuela and a Management and leadership program at Universidad de La Sabana, Colombia. He also served as a Consultant for the Intl Dev Bank in Haiti and Panama in 1995.

Nestor speak Spanish, English and Portuguese.

Nestor J Portillo’s Specialties:

Business Development, US, Canada, Latin America, worldwide, Customer Service, Online Communities, Offline Communities, User Groups, Online Marketing, People Management, Competitive analysis, financial analysis, Strategic planning, community, Relationship Management, Corporate Sales, Business Planning and Forecasting, Executive Management and TCO Analysis, voice of the customer, feedback, digital marketing, social media, web 2.0

Nestor J Portillo’s Experience

Director, Community Support Services

Microsoft Corp

(Public Company; 10,001 or more employees; MSFT; Computer Software industry)

November 1997 — Present (11 years)

Nestor J. Portillo is the Worldwide Field Strategy Director of Community Support Services, a leadership position he assumed in Aug 2008. He is responsible for leading the worldwide influencer’s strategy, operations, planning, management and development; including online/offline field community strategy, customer/influencer relationships, communication and finance (budget & planning) execution.

Additional Information

Nestor J Portillo’s Websites:

Nestor J Portillo’s Interests:

Social media, community, influencers, digital marketing, online, offline, voice of the customer, feedback, voice of the community, blogs, marketing, strategy, management