Direct Channels Department Manager at Discount Bank Israel
Israel
Direct Channels Department Manager at Discount Bank Israel
Israel
(Public Company; Banking industry)
September 2008 — Present (1 year 4 months)
Head of department in charge of development and maintenance of Discount Bank's direct channels (Web sites, IVR, CTI, Information kiosks and SMS)
Directly supervising 3 senior project managers, 3 group managers (an overall of 70 developers, analysts and managers) and managing internal (QA teams, Architecture & infrastructure teams) and external service providers.
My responsibilities include planning and overseeing the department's budget, work plans and deliveries, working closely with the bank's marketing and business strategy divisions to promote the bank's direct channels, developing and mentoring subordinate managers, fostering team environment, creating new development procedures and improving existing procedures to best fit the bank's needs and promoting a quality oriented work environment to improve the quality of development and thus minimize development costs and budgets.
(Public Company; Banking industry)
October 2005 — December 2008 (3 years 3 months)
Managed 5 project managers and 4 teams of software professionals with an annual budget of $6M
• Led the development of a new stocks and options trading system, which increased the On-Line trading volume by 75% leading to a $4M annual revenue increase
• Negotiated contracts with major US companies such as Reuters and NASDAQ and NYSE to receive trade data
• Revised the customer complaints handling process, reducing customer complaints by nearly 60%
• Received the 2007 excellence award (7 out of 700) from IT Division Manager
(Public Company; Banking industry)
June 2003 — September 2005 (2 years 4 months)
Participated in the implementation of a new core-banking solution with Accenture’s Spanish branch
• Received the 2004 excellence award (7 out of 700) from IT Division Manager
Managed a $4M project with a total of 40 software professionals charged with increasing security on the bank's web site
• The project concluded successfully in terms of both budget and time constrains and was later awarded Best Development Project of 2005, by the IT Division manager (1 out of 50)
(Information Technology and Services industry)
October 2001 — January 2003 (1 year 4 months)
• Initiated a $2M project, achieved its approval by the Logistics Command and managed it until deployment
• Led a team of seven military personnel and three civilian consultants
• Led, trained and mentored 25 cadets in a three month intensive Officers Training Program; volunteered for position
• Accepted to the prestigious "Elite" program, aimed at retaining exceptional officers (3 out of hundreds)
(Information Technology and Services industry)
July 1999 — September 2001 (2 years 3 months)
Managed a team consisting of four soldiers and two civilian consultants with an annual budget of $1M
• Responsible for the development and maintenance of the army's transport management system
• Led the implementation of quality management standards, entitling the team to receive the ISO 9000 certification
• Initiated a project for optimizing the allocation algorithm, achieving a 10% reduction of annual transportation costs
• Received an Officer's excellence award (5 out of 50) from the Unit Commander for outstanding leadership
(Information Technology and Services industry)
December 1996 — June 1999 (2 years 7 months)
• Developed core processes in the project, led the deployment stage, and mentored new team members
• Received an excellence award (5 out of 300) from the Unit Commander for outstanding effort and leadership shown in the project and recommended for early submission to the Officers Training Program
B.A , Business Administration, Information Technology , 2004 — 2007
Psychometric test score: 743
GMAT score : 720
Programming, System Analysis, System Design
Software Engineering